Institute Fellow Alumni

Doug Tedder is the principal of Tedder Consulting LLC. Doug is an accomplished and recognized leader who is equally adept in interactions from senior leadership to day-to-day practitioners. His attention to detail, industry knowledge, emotional intelligence, and the ability to “see the big picture” and make it actionable has resulted in a track record of success in helping IT organizations transform into business partners in value delivery.

Doug holds numerous industry certifications in disciplines ranging from ITIL, COBIT, Lean IT, and Organizational Change Management. An active volunteer within the IT Service Management community, Doug is a frequent speaker and contributor at local industry user group meetings, webinars, and national conventions. Doug is a member, former president, and current board member for itSMF USA as well a member of HDI.

Doug has published the following articles on our site:

What Does "Digital" Mean To Service Management?

What Does “Digital” Mean To Service Management?

“Digital” and “digital transformation” are terms that are often (mistakenly) interchanged. “Digital” recognizes that the use of technology is critical ... Read More
The Future of Artificial Intelligence in Marketing

The Future of Artificial Intelligence in Marketing

Interview with Lindsay Farley, CEO StrategyNest Read the first part of this interview “Benefits of Using Artificial Intelligence in Marketing” ... Read More
Benefits of Using Artificial Intelligence in Marketing

Benefits of Using Artificial Intelligence in Marketing

Interview with Lindsay Farley, CEO StrategyNest “We’re a marketing company using artificial intelligence to grow our customers’ businesses.” That’s how ... Read More
Digital Transformation is Fun...Until the Shareholder Meeting

Digital Transformation is Fun…Until the Shareholder Meeting

To meet the demands of the always-connected,buy-at-any-time consumer, many businesses have implemented technology to meet that demand and called those efforts ... Read More
Invasion of the Chatbots

Invasion of the Chatbots

The chatbots are coming!  The chatbots are coming!  The chatbots…are already here. What’s a chatbot? A chatbot is a service [computer program], ... Read More
Are Enterprise Service Management and Digital Transformation the Same Thing?

Are Enterprise Service Management and Digital Transformation the Same Thing?

Do the people within your organization understand how value is delivered? Are your business processes clearly defined and data-driven? Can your ... Read More
Lead your Digital Transformation - No Fancy, Schmancy Job Title Required!

Lead your Digital Transformation – No Fancy, Schmancy Job Title Required!

What is your company doing about digital transformation?  What are you doing about digital transformation? Digital transformation is not a ... Read More
Automate This! (and this and this)

Automate This! (and this and this)

If something is predictable and repeatable, it can be computerized. If it can be computerized, it can be automated. If ... Read More
If IT Can't Do This, It Won't Be a Player in Digital Tranformation

If IT Can’t Do This, It Won’t Be a Player in Digital Tranformation

Many companies are contemplating what digital transformation means to them. If you are a leader of the IT organization for ... Read More
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