I recently posted a column at ITSM Portal entitled, “The 4 1/2 Things You Must Do To Affect Change.” Here is an excerpt:
Why is it so hard to make changes stick in your organization? You go through the process of identifying inefficiencies or areas that will create a significant improvement in the delivery of services, you figure out a better way of getting things done – and then splat. People go to the training, they nod knowingly and they start trying to implement your better mousetrap. But inevitably, they slowly revert back to the old ways of doing things. Particularly in large IT organizations, making change stick may be one of the toughest challenges you must deal with if you truly want to have an impact and create lasting change.
WHY YOU NEED AN ADOPTION STRATEGY
The problem is that it is human nature to resist change. Most of us prefer the pain of what we know to the fear of what we don’t.
The barriers to change are extensive and well rooted. So if you want to affect change in your organization you need more than a better way of doing things – you need an adoption strategy that will make that change stick.
The column speaks to how you can use a carefully crafted adoption strategy to create awareness and engagement to make change stick in an organization. This will be the subject of a forthcoming White Paper that will provide a lot more detail on this subject. Read the Column
About the Author:
Founder & Institute Fellow
Charles Araujo is a technology analyst and internationally recognized authority on the Digital Enterprise and Leadership in the Digital Era who advises technology companies and enterprise leaders on how to navigate the transition from the Industrial Age to the Digital Era. Having spent over thirty years in the technology industry, he has been researching Digital Transformation long before it became the uber-buzzword of today, and is now focused on helping Digital Era Leaders prepare themselves and their organizations as the macro trends of the primacy of the customer and the primacy of the algorithm collide, ushering us into what he calls The New Human Age.
Principal Analyst with Intellyx, founder of The Institute for Digital Transformation, author of three books, and most recently the co-founder (with his wife) of The MAPS Institute, he is a sought-after keynote speaker and has been quoted or published in CIO, Time, InformationWeek, CIO Insight, NetworkWorld, Computerworld, USA Today, and Forbes.