Charles Araujo

Founder

Charles Araujo is a technology analyst and internationally recognized authority on the Digital Enterprise and Leadership in the Digital Era who advises technology companies and enterprise leaders on how to navigate the transition from the Industrial Age to the Digital Era. Having spent over thirty years in the technology industry, he has been researching Digital Transformation long before it became the uber-buzzword of today, and is now focused on helping Digital Era Leaders prepare themselves and their organizations as the macro trends of the primacy of the customer and the primacy of the algorithm collide, ushering us into what he calls The New Human Age.

Former Principal Analyst with Intellyx, founder of The Institute for Digital Transformation, author of three books, and most recently the co-founder (with his wife) of The MAPS Institute, he is a sought-after keynote speaker and has been quoted or published in CIO, Time, InformationWeek, CIO Insight, NetworkWorld, Computerworld, USA Today, and Forbes.

Charlie has published the following articles on our site:

Is Your Vision Big Enough?

Is Your Vision Big Enough?

A little while ago, I was reflecting on all the companies that I had worked with and all the projects ... Read More
Creating a Strategic Service Desk for the Quantum Age

Creating a Strategic Service Desk for the Quantum Age

I am busy at work on an upcoming article for HDI SupportWorld entitled, "Creating the Strategic Service Desk of the ... Read More
How Much Do I Believe in The Quantum Age?

How Much Do I Believe in The Quantum Age?

As I have given speeches and presentations on the ideas behind The Quantum Age and as I have continued to ... Read More
Finding Value in Service Management

Finding Value in Service Management

I was sitting in a meeting the other day and the dreaded question came up. "How do I justify the ... Read More
Why Critical Thinking is Critical

Why Critical Thinking is Critical

An article from the Washington Post entitled Tests Don't Measure Critical Thinking, makes the case that the purpose - the ... Read More
Do I Really Have to Choose Between a Strategic Sourcer and Strategic Innovator?

Do I Really Have to Choose Between a Strategic Sourcer and Strategic Innovator?

Whenever I tell someone about the ideas behind The Quantum Age of IT, the first question I tend to get ... Read More
"What" Is More Important Than "How"

“What” Is More Important Than “How”

In IT, we get paid for the "how." From the beginning, it has always been that there is some problem ... Read More
Creating a Service Portfolio Through Markets and Customer Segments

Creating a Service Portfolio Through Markets and Customer Segments

When I was about six years old, I returned from a trip to the beach with a bag full of ... Read More
Why Process Fails IT During a Crisis (And What You Can Do About It)

Why Process Fails IT During a Crisis (And What You Can Do About It)

Technology is a critical component in any business. During any crisis, if the IT organization is unable to respond, it ... Read More