Jessica Carroll

With over 20 years of experience in leadership roles in the technology industry, Ms. Carroll is recognized as an executive who develops and articulates vision and solutions from both technical and business perspectives. She has an established history of building a culture of collaboration, trust, and respect among IT and the business. A speaker on the topics of digital transformation, cloud computing, IT utility adoption, and team culture, she has been published in CIOInsight and BizTech magazine, and was named a 2010 Computer World Premier 100 IT Leader. She is committed to sharing, listening, challenging, and shaping the discussion around transformational business success.

Currently Ms. Carroll serves as the VP, Customer Success & Lifecycle at TenFour, a NJ headquartered IT Infrastructure Utility Provider. In this role, she leverages her industry expertise to provide insight and guidance to enterprise business executives to facilitate digital transformation and business value realization. She is responsible for creating a differentiated customer experience across the breadth of TenFour’s client portfolio, focused on the customer’s business priorities and outstanding service delivery. Prior to joining TenFour, Ms. Carroll had a noteworthy tenure in a variety of senior IT Leadership positions at the United States Golf Association, most recently as the Managing Director for Information Technology where she led the infrastructure, business resilience, security, operations, and development disciplines.

Sailing for Customer Success

Prevailing winds are pushing CIOs to create a “customer-centric” focus when defining priorities and setting the cultural direction of the ...
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Cloud-First is Not a Digital Transformation

In 2008 I was asked to speak during a press conference at an industry event to explain to a room ...
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Customer Success: A Measured Relationship

In the first article of this two-part series, “Customer Success for the Win,” we explored the benefits of a Customer Success Program for both ...
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Customer Success for the Win – Part One

In this first of a 2-part series we look at the emerging Customer Success practice and how it is critical ...
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Make IT the New “Deputy of Sales”

Transformation of the IT Department must include a team pivot to competitive high value activities, not puttering around in the ...
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Only Half of the IT Team is Valuable

So you’ve split your IT team in two: One half is working on business critical and innovative products and services; ...
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All Hail the Customer!

Old School vs. New School More than 25 years ago, newly minted out of college and almost obsessively enamored by ...
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Paint a Fresh Face on Vendor Management

Partnerships between you and your vendors need a whole new take to create rich value in the digital age. Having ...
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The Infrastructure Team Has Been Set Adrift

Corporate infrastructure jobs, as we’ve known them since the launch of networking and the Internet, are on a sinking ship ...
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Infrastructure is the Cornerstone of Digital Transformation

Infrastructure is King. Not Software. How’s that for challenging current thinking that software is the key to digital transformation? Truth ...
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We Consumers are Fickle, But Security is No Whim

One… Two… Three… …And then you’re gone. We consumers will wait about 3 seconds for a webpage to load and ...
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Adapting for Innovation: The USTA’s Winning Play

We are well into the bloom of spring with 2016 strategies and budgets set in stone many months ago; do ...
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Let’s Get Engaged!

The foundation of success or failure of businesses in the digital age sits squarely on how IT Leadership engages with ...
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Cultivating a Landscape Without Castles

In Part 1 of this series we talked about the insular nature of “IT past.” We looked at how consumerization ...
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Fiefdoms, Walls and Wizards-Technology Past

The customer has breached the castle. In a world overtaken by customer demand that businesses enable technology in ways that ...
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