Journal of Digital Transformation is the Institute’s free online blog that provides practical insightful approaches to Digital Transformation. It contains hundreds of thought provoking articles from over a dozen Industry Leaders spanning 10 years.

Recent Posts

Leadership Lessons of Ted Lasso

Leadership Lessons of Ted Lasso

I have never been a soccer fan, or should I say fútbol?  So, when I was encouraged to watch the ...
Digitalizing Lean Process Management

Digitalizing Lean Process Management

Digitalizing Lean Process Management The digital transformation cheerleaders promise your business will be faster, better, cheaper and more customer focused ...
Platform Governance in Organizations

Platform Governance in Organizations

In the last two years, we have witnessed the acceleration of digital transformation among organizations, with the adoption of digital ...
Resolving Ethical Dilemmas

Resolving Ethical Dilemmas

In my small contribution to the Institute’s recent LinkedIn Live event, “LDE: Leadership Gift – Wisdom of the Year,” I ...
Digital Leadership and Innovation

Digital Leadership and Innovation

This paper explores the intersection of digital leadership, ethics, and innovation within the United States Air Force (USAF) in the ...
Break Through the Language Barriers of Communication

Break Through the Language Barriers of Communication

Mixed Cultures On the first night of my trip to Edinburgh, Scotland this past November I found myself in a ...
Revolutionizing Reality

Revolutionizing Reality

Recently I visited Las Vegas and was amazed at the latest entertainment factory- The Las Vegas Sphere.  It isn’t often ...
Structure is NOT Organization

Structure is NOT Organization

I was intrigued by an interview with Jennifer Pahlka (author of Re-coding America: Why Government Is Failing in the Digital ...
Sustainability and Digital Transformation

Sustainability and Digital Transformation

Sustainability and digital transformation are two concepts that have gained significant attention in recent times. Sustainability is “concerned with protecting ...
AI Requires New Business Models

AI Requires New Business Models

Major events in history tend to stick in our memory. We can often go back and remember what we did ...
Evolving Role of the CFO and Digital Transformation of the Finance Department

Evolving Role of the CFO and Digital Transformation of the Finance Department

Evolution of the CFO The role of the Chief Financial Officer (CFO) continues to evolve and expand due to a ...
Nita Sanger - Institute Fellow

Nita Sanger – Institute Fellow

Hillsborough, NJ, January 5, 2024 – The Institute for Digital Transformation is pleased to welcome Nita Sanger as an Institute ...
The ROI on Customer Experience

The ROI on Customer Experience

In today's competitive business landscape, companies across industries recognize the paramount importance of providing exceptional customer experiences. Customer experience (CX) ...
Cobots

Cobots

A few years ago, the focus for improvement in manufacturing was to eliminate waste and variation by implementing Lean and ...
The link between EX and CX

The link between EX and CX

In today's highly competitive business landscape, organizations are increasingly recognizing the critical importance of both employee experience (EX) and customer ...
Disrupting the Health Care Call Center Agent

Disrupting the Health Care Call Center Agent

In my previous post, “Is it time to disrupt your Higher Ed Call Center?” I described an all-too-common experience of ...
EQ in the Age of AI

EQ in the Age of AI

As artificial intelligence (AI) continues to reshape various aspects of our lives, it becomes increasingly important to consider the role ...
Lessons From Digital Transformation

Lessons From Digital Transformation

Earlier this year I participated in a very special event in London, Inspiring Change: Women Transforming Business. I had the ...
Balancing Employee Experience and Employee Engagement

Balancing Employee Experience and Employee Engagement

Employee experience and employee engagement are two critical concepts that profoundly influence an organization's success. Creating a motivated, productive, and ...
How Organizations Achieve Supply Chain Resilience in the Face of Disruption

How Organizations Achieve Supply Chain Resilience in the Face of Disruption

In an era characterized by increasing global interdependence, supply chain resilience has emerged as a critical factor in ensuring business ...
Is it Time to Disrupt Your Higher Ed Call Center?

Is it Time to Disrupt Your Higher Ed Call Center?

I recently received a letter from a major university. The letter stated that they needed some additional information and verification ...
The State of Digital Transformation In Asia

The State of Digital Transformation In Asia

Digital transformation has emerged as a global phenomenon, revolutionizing industries, societies, and economies worldwide. In recent years, Asia has been ...
What Gets Measured Gets Managed

What Gets Measured Gets Managed

It is popular in today’s business environment to separate leadership and management. In this paradigm, leaders inspire and motivate others ...
Intrapreneurship: The Complete Guide to Competitive Advantage - Part 4

Intrapreneurship: The Complete Guide to Competitive Advantage – Part 4

A Blueprint for a Competitive Advantage Introduction Before we dive into the blueprint, let's briefly recap our journey so far ...
The Attention Economy

The Attention Economy

In the digital age, marked by constant connectivity and an ever-expanding array of online platforms, the concept of the attention ...
Switching Off Work: Digital Pressure

Switching Off Work: Digital Pressure

Low unemployment or low employment? Unemployment rates are at an all-time low, but to what extent are we actually employing ...
Intrapreneurship: The Complete Guide to Competitive Advantage - Part 3

Intrapreneurship: The Complete Guide to Competitive Advantage – Part 3

Organizational Success Through Intrapreneurial Innovation Introduction In the previous two articles, we delved into the concept of intrapreneurship, distinguishing it ...
Amazon's Digital Transformation

Amazon’s Digital Transformation

Disrupting Industries Through Customer-Centric Design Amid the whirlwind of technological advancements shaping our modern world, Amazon stands as a shining ...
Intrapreneurship: The Complete Guide to Competitive Advantage - Part 2

Intrapreneurship: The Complete Guide to Competitive Advantage – Part 2

Unlocking Organizational Success Introduction Welcome to Part 2 of our series “Intrapreneurship: The Complete Guide to Competitive Advantage" In Part ...
Introducing the Digital Transformation Readiness Tool

Introducing the Digital Transformation Readiness Tool

If you missed the collaboration announcement with TSO, you can read it here. We are thrilled to announce the first ...
Nora Osman - Institute Fellow

Nora Osman – Institute Fellow

Hillsborough, NJ, September 28, 2023 – The Institute for Digital Transformation is pleased to welcome Nora Osman as an Institute ...
Institute for Digital Transformation and TSO announce collaboration to deliver better outcomes for organizations

Institute for Digital Transformation and TSO announce collaboration to deliver better outcomes for organizations

Announcing the collaboration between the Institute for Digital Transformation and The Stationery Office (TSO), which will produce the next generation ...
Intrapreneurship: The Complete Guide to Competitive Advantage - Part 1

Intrapreneurship: The Complete Guide to Competitive Advantage – Part 1

Unveiling the Essence of Intrapreneurship Introduction Navigating the Shifting Landscape of 21st-Century Business In today's rapidly changing business environment, the ...
Implementing an Electronic Health Records (EHR) System

Implementing an Electronic Health Records (EHR) System

Digital transformation in healthcare can be made possible through a variety of initiatives that leverage technology to improve patient care, ...
AI Analysis of "Leadership in the Age of AI & the Evolving Workplace"

AI Analysis of “Leadership in the Age of AI & the Evolving Workplace”

Our latest episode of Leading in the Digital Era had four humans discussing the challenges of leadership in the Age ...
Robert Field - Chief Digital Officer

Robert Field – Chief Digital Officer

Hillsborough, NJ, June 27, 2023 – The Institute for Digital Transformation is pleased to welcome Robert Field on a part ...
Zero Trust: A Strategy For The Future Of Cybersecurity

Zero Trust: A Strategy For The Future Of Cybersecurity

As we entered 2023, we were bracing for the increase in cyber attacks to continue to grow. We are still ...
Embracing the Unpredictable

Embracing the Unpredictable

When I was a little girl, I would sit on our front porch in the summer, which faced West, and ...
Value vs Values

Value vs Values

The digital era is now well established, yet many still find it mystifying. The Institute launched a book earlier this ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:<br />Digital Gardening - Growth, Grit & Impact

𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Digital Gardening – Growth, Grit & Impact

Spring is upon us! As many of us consider our spring garden, consider how gardening and digital transformation can align ...
Digital Transformation and AI

Digital Transformation and AI

AI contains a variety of technologies, including self-learning capabilities, reaching above-human performance, while changing the work in enterprises by eliminating ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:<br />The CIO is Dead! Long Live the CIO!

𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
The CIO is Dead! Long Live the CIO!

The proliferation of CxO titles related to technology reflects the increasing importance of technology in business and the growing recognition ...
Why Discernment is a Critical Leadership Skill You Need to Develop

Why Discernment is a Critical Leadership Skill You Need to Develop

When it comes to leadership qualities, discernment may not be the first thing that comes to mind. In fact, it ...
Purpose-Driven Technology

Purpose-Driven Technology

“Technology is a useful servant but a dangerous master.” – Christian Lange, Nobel Peace Prize laureate “What is the purpose ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:<br />Emerging Technology & Customer Experience

𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Emerging Technology & Customer Experience

As new breeds of Artificial Intelligence explode onto the scene, is there a danger of completely losing the human side ...
Eliminating Data Silos to Facilitate Transformation

Eliminating Data Silos to Facilitate Transformation

There is a lot of conversation about Digital Transformation, but often only a partial understanding of what it is or ...
Infographic - Leveraging Knowledge Management for Digital Transformation

Infographic – Leveraging Knowledge Management for Digital Transformation

This infographic provides an overview of the ways in which knowledge management can facilitate a successful digital transformation. It highlights ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:<br />The First 6 Months

𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
The First 6 Months

In this special episode of 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗗𝗶𝗮𝗹𝗼𝗴𝘂𝗲, we will showcase brief clips from the first six months of the series ...
Rapid Research Results<br />Digital Era Skills

Rapid Research Results
Digital Era Skills

Premise: About 20 years ago, three market forces converged which radically changed Information Technology forever.
SMART Factory Technology for Long-Term Sustainability

SMART Factory Technology for Long-Term Sustainability

In today's fast-paced digital age, technological advancements are changing the game for businesses everywhere. With Moore's Law doubling the number ...
Theory of Luck

Theory of Luck

I am fascinated by digital companies (“unicorns”) that have been in the forefront of digital market development. Creating new standards, ...
Agile Performance Management

Agile Performance Management

ANYONE can plan, but not all can deliver. In fact, the average failure rate of strategy execution based on empirical ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:<br />The Agile (R)evolution

𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
The Agile (R)evolution

The 𝐀𝐠𝐢𝐥𝐞 𝐌𝐚𝐧𝐢𝐟𝐞𝐬𝐭𝐨 and methodologies have been around for over twenty years. During that time, agile has continued to evolve ...
How Business Architecture Supports the Digital Transformation Manifesto

How Business Architecture Supports the Digital Transformation Manifesto

The Digital Transformation Manifesto Tenets Define a Vision for the Organization of the Future The DT Manifesto by the Institute ...
Digital Transformation<br />A Game Changer in the Business World

Digital Transformation
A Game Changer in the Business World

Digital transformation is a game-changer in the business world, and it has become a crucial aspect for organizations to stay ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:<br />Inspiring Transformation

𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Inspiring Transformation

It is well understood that resistance to change is one of the top reasons transforming an organization can falter. Supporting, ...
Chef Skills Required by a Digital Leader

Chef Skills Required by a Digital Leader

(Or all I know about leadership I learned in Culinary School) “Yes, Chef!”  was the first thing I learned on ...
Digital Transformation Process Flow

Digital Transformation Process Flow

The fourth industrial revolution is upon us. Businesses need to digitally transform their organizations or, at the very least, critical ...
Attention - The Core of Customer Experience

Attention – The Core of Customer Experience

The Attention War was first brought to the fore in a 2012 Forbes article to signal the start of competition ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:<br />Digital Leaders Require a Cognitive Shift

𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Digital Leaders Require a Cognitive Shift

Traditional, outdated management models are roadblocks to transforming business in the rapidly evolving digital landscape. Today a critical business challenge ...
Dr. Dobrica (Dobie) Savić - Institute Fellow

Dr. Dobrica (Dobie) Savić – Institute Fellow

Hillsborough, NJ, February 8, 2023 – The Institute for Digital Transformation is pleased welcome Dr. Dobrica (Dobie) Savić as an Institute ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:<br />Transformation Requires a New Mindset

𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Transformation Requires a New Mindset

𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 – What organizations don’t get, why, and how to overcome it Digital Transformation is much more than moving ...
𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐃𝐞𝐦𝐲𝐬𝐭𝐢𝐟𝐢𝐞𝐝<br />Virtual Book Launch and Discussion

𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐃𝐞𝐦𝐲𝐬𝐭𝐢𝐟𝐢𝐞𝐝
Virtual Book Launch and Discussion

Is Digital Transformation a mystery to you? Has everyone been telling you the ‘one’ way to transform? Let 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 ...
Problem Resolved but Not Solved

Problem Resolved but Not Solved

My son Bryce is 16 years old.  When he was in third grade we moved states, so he was in ...
Aleta L. Jeffress - Institute Fellow

Aleta L. Jeffress – Institute Fellow

Hillsborough, NJ, January 18, 2023 – The Institute for Digital Transformation is pleased welcome Aleta L. Jeffress as an Institute ...
Does Digital Transformation Still Matter?

Does Digital Transformation Still Matter?

The end of a year is always a time that I spend doing some reflection and pondering the “big questions” ...
Southwest Airlines Debacle Could Happen to You

Southwest Airlines Debacle Could Happen to You

Digital transformation is not just a fad or a “nice to have.” It is imperative in today’s business environment. The ...
Digital Transformation Demystified <br />Virtual Book Launch

Digital Transformation Demystified
Virtual Book Launch

Confused about the ‘Right’ Way to Transform Your Organization? "The ‘mystery’ of Digital Transformation is a red herring of ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:<br />Digital Transformation Demystified

𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Digital Transformation Demystified

Is Digital Transformation a mystery to you? Has everyone been telling you the ‘one’ way to transform? Well join the ...
How to do Digital Transformation Wrong

How to do Digital Transformation Wrong

Many Digital Transformation initiatives go horribly wrong; enough that a LinkedIn survey found that 70% fail. Failure can be defined ...
Cyber Monday Membership Sale

Cyber Monday Membership Sale

We weren't planning on it, but since everyone is hyping their Black Friday / Cyber Monday sale, we felt we ...
Chuck Papageorgiou - Institute Fellow

Chuck Papageorgiou – Institute Fellow

Hillsborough, NJ, November 21, 2022 – The Institute for Digital Transformation is pleased welcome Chuck Papageorgiou as an Institute Fellow. Chuck ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:<br />Digital Innovation

𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Digital Innovation

Industry leaders discuss how their approach to innovation is changing based upon technical and organizational capabilities in the digital age ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:<br />The Role of Service Management in Digital Transformation

𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
The Role of Service Management in Digital Transformation

Digital Transformation (DX) consists of true organizational change and business enabled by digital tools. Service management can guide and accelerate ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:<br />Digital Experience Value Engine

𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Digital Experience Value Engine

In a post-industrial economy, what is the lever of value creation for the enterprise? And how should tech companies change ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:<br />Lessons from the Past for a New Way Forward

𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Lessons from the Past for a New Way Forward

Institute Fellow Jeff Ton has written extensively on the leadership lessons that can be discovered through the historic Lewis & ...
How to Innovate Your Product or Service

How to Innovate Your Product or Service

In the last two years, we have witnessed the accelerated migration of organizations and consumers to digital platforms and services ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:<br />Digital Transformation Manifesto Workgroup

𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Digital Transformation Manifesto Workgroup

In this Dialogue, members of the workgroup will share their thoughts on furthering the development of the DT Manifesto. And ...
Why We Need New Management Theories

Why We Need New Management Theories

Business leaders and managers are in a quagmire these days. After heralding the benefits of work-from-home (WFH) in the last ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:<br />Strategy to Reality for Digital Enterprises

𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Strategy to Reality for Digital Enterprises

Whether an organization is already a digital enterprise or on the transformation journey to become one, leaders need the ability ...
Are You READY for Transformation?

Are You READY for Transformation?

Too often when we talk about Digital Transformation all we talk about is the latest hardware, software or applications. Yet ...
The Transformation Illusion

The Transformation Illusion

A new report titled Killing Time at Work ’22 from Qatalog and GitLab says, “The dramatic workplace shifts of the ...
The Lewis & Clark Experience<br />A New Way Forward

The Lewis & Clark Experience
A New Way Forward

To lead digital transformation in your organization, you need a new way of thinking, a new way forward. And what ...
What You Need to Know (and Ignore) about Machine Reasoning

What You Need to Know (and Ignore) about Machine Reasoning

Recently, several technology companies have briefed me and professed to use a new type of artificial intelligence (AI) technology: machine reasoning ...
The AI Promise and the Customer Experience Concern

The AI Promise and the Customer Experience Concern

A month ago, I attended a conference hosted by a well-known provider of Artificial intelligence (AI) based software for contact ...
Overcoming the Enterprise Scale Problem

Overcoming the Enterprise Scale Problem

One of my very first jobs was for a concrete pipe company that was in the middle of a lawsuit ...
Challenges Faced by Digitally Transformed Product Development

Challenges Faced by Digitally Transformed Product Development

Product development went through some major upgrades in the past few years. On the software side there was the establishment ...
Omnichannel as a Strategy

Omnichannel as a Strategy

Ecommerce has grown rapidly in the last two years driven by lockdowns, social distancing, and remote work. Two years ago, ...
What Digital Enterprises Can Learn from Nature

What Digital Enterprises Can Learn from Nature

Digital Business is Just Business. At some point during the pandemic, it seems that collectively many organizations came to ...
Ethics are Integral to Our Organization

Ethics are Integral to Our Organization

This is the last of 8 articles describing the tenets of the Digital Transformation Manifesto. Culture of Empowering Leaders is ...
Culture of Empowering Leaders

Culture of Empowering Leaders

This is the seventh of 8 articles describing the tenets of the Digital Transformation Manifesto. Reimaging Strategy and Practices is ...
Reimagining Strategy and Practices

Reimagining Strategy and Practices

This is the sixth of 8 articles describing the tenets of the Digital Transformation Manifesto. Decisions Driven by Data is ...
Decisions Driven by Data

Decisions Driven by Data

This is the fifth of 8 articles describing the tenets of the Digital Transformation Manifesto. Customer and Stakeholder Experience is ...
Digital Transformation Manifesto Live Event

Digital Transformation Manifesto Live Event

The Digital Transformation Manifesto Live Event was held on June 8, 2022 at noon EDT with the four authors of ...
Customer and Stakeholder Experience

Customer and Stakeholder Experience

This is the fourth of 8 articles describing the tenets of the Digital Transformation Manifesto. Creating Purpose-based Value is the ...
Creating Purpose-based Value

Creating Purpose-based Value

This is the third of 8 articles describing the tenets of the Digital Transformation Manifesto. The Need to Pivot Quickly ...
Digital Transformation Manifest Live Event

Digital Transformation Manifest Live Event

For the last few years, the term Digital Transformation has become “cool”. Organizations believe they need to have a Digital ...
The Need to Pivot Quickly

The Need to Pivot Quickly

This is the second of 8 articles describing the tenets of the Digital Transformation Manifesto. Proactively Embrace Change is the ...
Proactively Embrace Change

Proactively Embrace Change

This is the first of 8 articles describing the tenets of the Digital Transformation Manifesto. Digital transformation is a journey.  ...
The Pandemic Gives Big Data a Big Win

The Pandemic Gives Big Data a Big Win

“Suddenly, everyone’s a data analyst.” I laughed when my friend said this to me. Mostly because I knew it was ...
Rise of the Distributed Enterprise

Rise of the Distributed Enterprise

As we were entering the third year of the pandemic, the world saw renewed lockdowns as Omicron cases doubled every ...
The two tools you must harness right now to rise to today’s challenges

The two tools you must harness right now to rise to today’s challenges

The world is in a state of chaos. Everything that we know about how the world works has changed, seemingly ...
Digital Transformation: Carts and Horses

Digital Transformation: Carts and Horses

On multiple occasions over the past few years, I have written and spoken about technology as an enabler of transformation ...
The ‘future of work’ in the digital era may not be what you think

The ‘future of work’ in the digital era may not be what you think

Despite all the banter about the ‘future of work’ no one is talking about what that really means. Our inability ...
Changing our Patterns of Thought

Changing our Patterns of Thought

Many organizations have been disappointed that their digital transformation projects did not provide the major impact they expected.  Big promises ...
Making Change Stick

Making Change Stick

Over a decade ago, Charles Araujo wrote a white paper called “Making Change Stick”. It was selected by itSMF as ...
Why Automation May Deliver Zero Return for the Enterprise

Why Automation May Deliver Zero Return for the Enterprise

We may very well be in the golden era of automation. While we have been automating since the very first ...
Why We Still Need Humans

Why We Still Need Humans

Some human traits are not replaceable by AI, automation, or machine learning. Those traits consist of the glorious things that ...
Digital Skills Management Imperative to Transformation Success

Digital Skills Management Imperative to Transformation Success

As you know by now, digital transformation is about way more than technology – it’s a complete overhaul of how ...
Why a Computer may be your Next Manager

Why a Computer may be your Next Manager

As we continue to instrument every facet of modern work, it's beginning to enable data-driven management. The flip side of ...
The Robots are Stealing all the Jobs!

The Robots are Stealing all the Jobs!

Not really, but digitization and robotics will displace roles involving repetitive tasks and related management roles within organizations choosing to ...
Data or Deception?

Data or Deception?

An Harvard Business School article caught my eye for a number of reasons: ‘Where Can Digital Transformation Take you? Insights ...
Patti Blackstaffe - Institute Fellow

Patti Blackstaffe – Institute Fellow

Hillsborough, NJ, March 21, 2022 – The Institute for Digital Transformation is pleased welcome Patti Blackstaffe as an Institute Fellow ...
It's a roll-your-own Internet of Things world

It’s a roll-your-own Internet of Things world

There is a problem with the current roll-your-own building block approach to the Internet of Things (IoT) that is pervasive ...
The 3 Surprising Secrets that Drive Innovation in the Digital Era

The 3 Surprising Secrets that Drive Innovation in the Digital Era

What if everything you knew about innovation was wrong? The fear of digital disruption and the boundless opportunities that are ...
Transformation and the Value of a Skills Inventory

Transformation and the Value of a Skills Inventory

In a previous article here in the Journal, I wrote about some of the many definitions of digital transformation I’ve ...
Can Enterprises Really Pivot?

Can Enterprises Really Pivot?

It’s too soon to tell if enterprises — industrial age or otherwise — can, in fact, pivot. To have a ...
Leadership Lessons For A Successful Digital Transformation

Leadership Lessons For A Successful Digital Transformation

Digital transformation was a phrase on everyone’s tongue in 2019. The pandemic soon replaced it with work from home, remote ...
How to Create an Ambient Experience Without Creeping Out Your Customers

How to Create an Ambient Experience Without Creeping Out Your Customers

When I first began focusing on digital transformation, I immediately understood it to be about more than merely a new ...
How Big Data Will Change the Way You Drive

How Big Data Will Change the Way You Drive

With the cruise control set to a modest 50 mph, a driver navigates along a straight stretch of west coast ...
Artificial Intelligence: The Time is Now

Artificial Intelligence: The Time is Now

As an industry observer, I’ve watched the development of artificial intelligence (AI) with fascination. While the technology itself is developing ...
TransformIT Show<BR>Hardware is the New Software

TransformIT Show
Hardware is the New Software

David Rosen CEO of TechxFoundry "Hardware is the new software", at least according to David Rosen. In this episode ...
TransformIT Show<BR>Reinventing Your Career through Lifelong Learning

TransformIT Show
Reinventing Your Career through Lifelong Learning

Jeff Ton CIO of Goodwill Industries of Central Indiana Jeff Ton, CIO of Goodwill Industries of Central Indiana, tells ...
TransformIT Show<BR>Finding the WHY in a Complex, Data-Driven World

TransformIT Show
Finding the WHY in a Complex, Data-Driven World

Genevieve Bell Vice President and Fellow at Intel Corporation Genevieve Bell shows us how to find the WHY. Our ...
TransformIT Show<BR>Creating a Culture of Innovation in Any Size Organization

TransformIT Show
Creating a Culture of Innovation in Any Size Organization

Rob Lloyd CIO & Director at City of Avondale Rob Lloyd discusses how to create a culture of innovation ...
A tech company CEO de-hypes digital transformation

A tech company CEO de-hypes digital transformation

It seems that every tech company CEO today is talking about digital transformation in some way. If it’s not in ...
TransformIT Show<BR>How Data is Transforming Everything About Business

TransformIT Show
How Data is Transforming Everything About Business

Cameron Gawley CEO & Co-Founder BuzzShift
Digital Strategy Agency
Cameron Gawley tells how the broad strokes of technology have ...
Digital Deception

Digital Deception

People have practiced deception since the dawn of mankind. Many of the laws we have on the books are meant ...
3 Telltale Signs It's a Real Digital Transformation

3 Telltale Signs It’s a Real Digital Transformation

It's easy to get caught up in the hype surrounding digital transformation and lose your way. These three indicators can ...
TransformIT Show<BR>Running Towards Fear in an Online World

TransformIT Show
Running Towards Fear in an Online World

Peter Van Camp Executive Chairman, Equinix, Peter Van Camp talks about the search for a road map to help us ...
TransformIT Show<BR>Staying Ahead By Moving Toward the Complexity

TransformIT Show
Staying Ahead By Moving Toward the Complexity

Bruce Rogow Principal at ICEX
Gartner Executive Program Research Affiliate
Bruce Rogow talks about a that is moving at ...
A Road Trip, Algorithms, and the Infancy of AI

A Road Trip, Algorithms, and the Infancy of AI

I’ve always found that travel clears my head. In the middle of a very busy and demanding work schedule, I ...
Industry 4.0 is the Blueprint for the Future of IT

Industry 4.0 is the Blueprint for the Future of IT

When you think about the digital future, you probably think about self-driving cars, disruptors like Uber and Airbnb, and artificial ...
TransformIT Show<BR>How Mentors Can Shape Your Career

TransformIT Show
How Mentors Can Shape Your Career

Larry Quinlan Global CIO of Deloitte Larry Quinlan discusses how big of an impact can a mentor have on ...
Why BPM is now taking a central role in digital transformation

Why BPM is now taking a central role in digital transformation

Driven by the need for speed and agility—beyond traditional needs of efficiency and optimization—organizations turn to BPM to drive digital ...
TransformIT Show<BR>Living a Life and Building a Career by Design

TransformIT Show
Living a Life and Building a Career by Design

Hayden Hainsworth Chief of Staff
Microsoft Azure Identity & Security
What happens when you choose to live your life ...
Beware Your Digital Blind Spot

Beware Your Digital Blind Spot

By now, every company in the world is on the lookout for the digital disruption that will threaten their existence ...
TransformIT Show<BR>How Technologists Can Thrive

TransformIT Show
How Technologists Can Thrive

Aziz Safa Intel VP and General Manager
Enterprise Applications and Application Strategy
If you’re a “technologist”, this is both an ...
The Deconstruction of Digital Transformation

The Deconstruction of Digital Transformation

The need to digitally transform your organization is now — or at least should be — a strategic imperative. The ...
Finding Transformational Success by Ignoring Labels

Finding Transformational Success by Ignoring Labels

She’s smart. He’s funny. They’re the ambitious ones. That company is an innovator. This technology is a game-changer. As humans, ...
TransformIT Show<BR>Why Honesty May be the Great Career Differentiator

TransformIT Show
Why Honesty May be the Great Career Differentiator

Rich Roseman Executive Partner at Gartner
Former CIO 21st Century Fox The role that honesty plays in the trials, tribulations, ...
TransformIT Show<BR>Leading Your Enterprise into a Fast Future

TransformIT Show
Leading Your Enterprise into a Fast Future

Lance Weaver CTO - Cloud Architecture
GE How do you take a Fortune 10 company and move the majority of their ...
Accelerating digital transformation using the Medici Effect

Accelerating digital transformation using the Medici Effect

King Abdullah University of Science and Technology’s global IT summit in Saudi Arabia presents a model for digital transformation. The King ...
Snapshot Research Results<br />Inside the Data<br />The ESG Imperative

Snapshot Research Results
Inside the Data
The ESG Imperative

Introduction Business Sustainability and ESG (Environmental, Social, and Governance) are a key business focus for organizations in the digital area ...
TransformIT Show<BR>The New Age of the Digital Leader

TransformIT Show
The New Age of the Digital Leader

Charlie Cole CEO
TheLine Could a marketing guy really represent the future of digital leadership? I remember the day that ...
Digital Transformation: Not Because It’s Easy, But Because It’s Hard

Digital Transformation: Not Because It’s Easy, But Because It’s Hard

Pop quiz: What’s the first thing you should do after you’ve completed your digital transformation? If you’ve followed our work, ...
TransformIT Show<BR>Reflections on Season 1

TransformIT Show
Reflections on Season 1

With who?” I was on the phone with my partner John and he had just told me that I needed ...
TransformIT Show<BR>Stepping In & Leaning Out to be an Exceptional Leader

TransformIT Show
Stepping In & Leaning Out to be an Exceptional Leader

Susan Cramm Former CFO of Chevy’s Restaurants
Board Chair & Leadership Coach In the this episode of the Transform IT ...
The futility of fighting future technologies

The futility of fighting future technologies

The real face of digital disruption is the fundamental transformation of societal structures. You need to prepare for your disrupted ...
TransformIT Show<BR>Living the Disruption<BR>Becoming an IT Outsider

TransformIT Show
Living the Disruption
Becoming an IT Outsider

Brian Vellmure Digital Marketing Expert & IT Strategist Brian related the current business climate to surfing in the ocean. No ...
Digital Exposure

Digital Exposure

There is an old joke about the difference between visibility and exposure.  Visibility helps you see clearly, but you can ...
Has IT become too complex to manage?

Has IT become too complex to manage?

IT leaders must grapple with an overwhelming diversity of challenges to manage the enterprise IT function, but has it become ...
TransformIT Show<BR>The Imagination Age

TransformIT Show
The Imagination Age

Rita J.King
James Jorasch Futurists & Founders of Science House What does it mean to be a futurist? In episode 5 of ...
Technology Isn’t the Answer to Surviving Digital Disruption

Technology Isn’t the Answer to Surviving Digital Disruption

Despite the rhetoric, executing a digital transformation is not about becoming a tech company. It’s about making technology so ubiquitous ...
TransformIT Show<BR>Science of Culture

TransformIT Show
Science of Culture

Frank Wander CEO and Founder of People Productive What did you think about Frank comparing all of us to ...
The Need for Speed

The Need for Speed

It is no surprise that being first is a competitive advantage.  For hundreds of years farmers wanted to be the ...
Trust, Transparency and Creating Business Value

Trust, Transparency and Creating Business Value

To contribute business value, IT has to understand the organization’s mission, vision and strategies. All of that starts with trust ...
TransformIT Show<BR>Life at the Intersection of IT & Business

TransformIT Show
Life at the Intersection of IT & Business

Patricia Hatter CIO & COO of McAfee During this episode, Patty challenged us to take what I called, “the ...
Three Questions For Strategic Leaders

Three Questions For Strategic Leaders

A strategic leader understands his or her company’s mission, possesses a vision and a plan for realizing it, and can ...
TransformIT Show<BR>Collaboration as a Business Model

TransformIT Show
Collaboration as a Business Model

Ray Noonan CEO of Cogent Ltd How did you like what Ray had to say about collaboration and the ...
The Art of Being a Great IT Leader

The Art of Being a Great IT Leader

A great IT leader has a vision, practices servant leadership, is accountable to others, and has a personal relationship with ...
TransformIT Show<BR>The Deep End of the Pool

TransformIT Show
The Deep End of the Pool

Charles Lee  Former CIO of Taco Bell Charles talks about finding balance. That you need to be willing to ...
Building Your Consumer Ecosystem through Digital Third-Party Access

Building Your Consumer Ecosystem through Digital Third-Party Access

A better, more profitable online infrastructure, or ecosystem, has been at the center of commerce for decades now, but the ...
The Four Roles of the New IT Leader

The Four Roles of the New IT Leader

The roles of the new IT leader include trend spotter, negotiator and mediator, information weaver, and business process innovator. I ...
The One Simple Choice That Transforms Managers Into Agile, Adaptable and Human Leaders

The One Simple Choice That Transforms Managers Into Agile, Adaptable and Human Leaders

In my years working with large organizations, I’ve always been fascinated by the fact that they all seem to operate ...
Digital Transformation and Employee Experience

Digital Transformation and Employee Experience

According to the IBM Smarter Workforce Institute and Workhuman, Employee Experience (EX) is defined as “A set of perceptions that ...
Why Self-Organization and Decentralization Will Be The Management Model of the Digital Era

Why Self-Organization and Decentralization Will Be The Management Model of the Digital Era

In previous articles, I explored why it was essential that you transform your business and operating model if you want ...
Digital Transformation in Healthcare: Creating a Global Win-Win

Digital Transformation in Healthcare: Creating a Global Win-Win

The healthcare industry has been undergoing a digital transformation for quite some time, accelerated aggressively by the COVID-19 pandemic. The ...
Why Business and Operating Model Transformation is Now Essential to Remain Relevant in the Digital Era

Why Business and Operating Model Transformation is Now Essential to Remain Relevant in the Digital Era

There is something that always gets under my skin. While there is near-infinite buzz around topics like digital transformation, the ...
Snapshot Research Results<br />Inside the Data<br />Return to Office

Snapshot Research Results
Inside the Data
Return to Office

Introduction With the introduction of vaccines and additional knowledge on Covid-19, society is gradually reopening. Some areas faster than others ...
New Research Explains Why Your Transformational Efforts are Doomed

New Research Explains Why Your Transformational Efforts are Doomed

I predict that this will be one of my most-read articles. The reason is the old newspaper axiom: if it bleeds, ...
DT Unplugged - Institute Fellow Spotlight: Roy Atkinson

DT Unplugged – Institute Fellow Spotlight: Roy Atkinson

Institute Fellow Spotlight: Roy Atkinson Roy Atkinson was described on CIO Insight as a “model for the future digital leader” ...
Will There Be No Jobs in the Future of Work?

Will There Be No Jobs in the Future of Work?

I don’t know about you, but I’ve become much more selective about what email newsletters I subscribe to these days ...
Should You Be Jumping on the Project-to-Product Bandwagon? Apple’s Unique Approach May Have the Answer

Should You Be Jumping on the Project-to-Product Bandwagon? Apple’s Unique Approach May Have the Answer

IT loves its fads. One of the more recent ones is the movement from “project to product” orientation. The trend ...
Will You Dare to Be a Digital Era Winemaker?

Will You Dare to Be a Digital Era Winemaker?

About two years ago, Laura and I moved to New York City. Despite being at the epicenter of the coronavirus ...
DT Unplugged - Institute Fellow Spotlight: Raymond Sheen

DT Unplugged – Institute Fellow Spotlight: Raymond Sheen

Institute Fellow Spotlight: Ray Sheen Ray is a veteran business leader with over 30 years of executive, engineering management, and ...
Reshaping the Customer Experience - Lessons from the Pandemic

Reshaping the Customer Experience – Lessons from the Pandemic

How has the pandemic impacted your customer experience, how have you responded, and how is your company leveraging emerging technologies ...
The ESG Imperative for the Digital Enterprise

The ESG Imperative for the Digital Enterprise

What is ESG? Environmental, social, and governance (ESG) criteria are a measurable set of standards for how an organization operates ...
The Not-So-Normal Return to Normal

The Not-So-Normal Return to Normal

No matter how you cut it, things are not normal right now. If you don’t believe me, just ask our ...
DT Unplugged - Institute Fellow Spotlight: Reynaldo Lugtu Jr

DT Unplugged – Institute Fellow Spotlight: Reynaldo Lugtu Jr

Institute Fellow Spotlight: Rey Lugtu In addition to being CEO of a digital and culture transformation company, Rey is Country ...
How to Harness this Amazing Explosion of Creativity

How to Harness this Amazing Explosion of Creativity

There is a lot to be anxious and concerned about when it comes to this crazy coronavirus pandemic. But amid ...
Impact of Digital Transformation on the Future of Library Work

Impact of Digital Transformation on the Future of Library Work

A change from analog to digital is upon us. Economy and society, science and education, culture and politics, and our ...
Does the Customer Experience Matter at All During a Crisis?

Does the Customer Experience Matter at All During a Crisis?

“Shots fired! Deputy down,” the call came over the radio. As the wounded deputy lay in the grass off to ...
DT Unplugged - Institute Fellow Spotlight: Cherri Holland

DT Unplugged – Institute Fellow Spotlight: Cherri Holland

Institute Fellow Spotlight: Cherri Holland Cherri's International experience and training as a Psychologist enables her to create customized approaches to ...
The Risk-Fraught Future of Augmented Intelligence and Its Impact on the Enterprise

The Risk-Fraught Future of Augmented Intelligence and Its Impact on the Enterprise

Artificial intelligence (AI), in its various forms, is already having a significant impact within the enterprise, particularly for specific use ...
Digital Transformation Is Not a Project

Digital Transformation Is Not a Project

A young student came to the dojo to learn karate-do from the Master. He applied himself and was progressing well, ...
Snapshot Research Results<br />Inside the Data<br />Digital Trend Curve

Snapshot Research Results
Inside the Data
Digital Trend Curve

This snapshot focused on Digital Trends. We are everyday overwhelmed by new trends and concepts as part of digitalization that ...
Why the WFH Choices You Make Now Will Determine Your Digital Era Future

Why the WFH Choices You Make Now Will Determine Your Digital Era Future

If the Future of Work has been a theoretical conversation until now, the events of the last several weeks have changed ...
Why Customer Experience is Everything

Why Customer Experience is Everything

At the onset of the pandemic last year, companies hurriedly shifted their business models to digital by setting up e-commerce ...
DT Unplugged - Institute Fellow Spotlight: Terry Bennett

DT Unplugged – Institute Fellow Spotlight: Terry Bennett

Institute Fellow Spotlight: Terry Bennett In addition to reading Terry's articles HERE, be sure to pickup a copy of his ...
The Power of Empathy in the Digital Era

The Power of Empathy in the Digital Era

If you’ve been following my work, you’ll know that I believe that we are entering what I call the New Human ...
Cyber Pandemic: A Rising Global Threat

Cyber Pandemic: A Rising Global Threat

In every crisis there is opportunity, as the old adage goes, even for unscrupulous people. This especially applies to the ...
Finding Opportunity in Chaos

Finding Opportunity in Chaos

I was recently the first guest on a new podcast called Techno-Biotic (disclaimer: my wife Laura is one of the co-hosts) ...
A Primer on Digital Transformation: Pillars, Drivers and Critical Success Factors

A Primer on Digital Transformation: Pillars, Drivers and Critical Success Factors

In this article, we attempt to offer an executive summary of digital transformation for the industry practitioners to help them ...
DT Unplugged - Institute Fellow Spotlight: Whynde Kuehn

DT Unplugged – Institute Fellow Spotlight: Whynde Kuehn

Institute Fellow Spotlight: Whynde Kuehn Whynde emphasizes how Business Architecture is the basis for transformational success. She is the author ...
Do You Really Understand the Customer Experience?

Do You Really Understand the Customer Experience?

One of the core tenets of the Digital Experience Supply Chain is that the business value center of gravity is ...
How the Platform Economy Contributes to Sustainable Development

How the Platform Economy Contributes to Sustainable Development

The most successful companies today are those that disrupt the natural order of business and life. Platform technology companies such ...
DT Unplugged - Institute Fellow Spotlight: John Thorp

DT Unplugged – Institute Fellow Spotlight: John Thorp

Institute Fellow Spotlight: John Thorp John coined the term "The Dark Site of Digital Transformation". Explore the dark side in ...
Business Architect Strengths Study Brief

Business Architect Strengths Study Brief

The innovative Business Architect Strengths Study uncovers insights that can help business architects, their executives, and the industry maximize the ...

Industrialisation against Digital Transformation – Charles Araujo

The following is the interview with Charles Araujo on Engati CX. Charles Araujo, Founder of The Institute for Digital Transformation ...
Virtual Collaboration

Virtual Collaboration

Collaboration is a skill required in the 4th Industrial revolution, where artificial intelligence will replace menial tasks. It is where ...
DT Unplugged - Institute Fellow Spotlight: Hans Gillior

DT Unplugged – Institute Fellow Spotlight: Hans Gillior

Institute Fellow Spotlight: Hans Gillior Learn more about Hans and read his articles HERE. Learn about becoming a Fellow HERE ...
Is it time to disrupt the IT service desk?

Is it time to disrupt the IT service desk?

If anything, 2020 taught us about change. Rapid change! Digital transformation accelerated at a mind-boggling pace. What would have taken ...
Learner Journey Mapping

Learner Journey Mapping

Learning, may it be academic or corporate, has almost entirely migrated to online or remote in just a few months ...
DT Unplugged - Institute Fellow Spotlight: Jeffrey S Ton

DT Unplugged – Institute Fellow Spotlight: Jeffrey S Ton

Institute Fellow Spotlight: Jeffery S Ton Jeff is a "Deadhead". No, he is not a fan of the band, instead ...
Expand the Vision

Expand the Vision

If we stand close to a pointillist painting, all we see is a cluster of colored dots. In order to ...
A Translation Superhero - Charles Araujo

A Translation Superhero – Charles Araujo

The following is the interview with Charles Araujo by the Nomad Futurist. What does it take these days to be ...
Mastering the New Medium

Mastering the New Medium

“You’re on mute!”. This is going to be the phrase of the year, as people all over the world adjust ...
Post-pandemic Technology Trends in the Developing World

Post-pandemic Technology Trends in the Developing World

The pandemic has truly disrupted our lives, organizations, and nations. Work-from home, social distancing, and quarantines have become the new ...
The Lewis & Clark Virtual Experience: A New Way Forward

The Lewis & Clark Virtual Experience: A New Way Forward

A Transformational Leadership Development Opportunity What do the explorers Lewis & Clark have to do with digital transformation? Turns out ...
DT Unplugged - Institute Fellow Spotlight: Jessica Carroll

DT Unplugged – Institute Fellow Spotlight: Jessica Carroll

Institute Fellow Spotlight: Jessica Carroll Jessica is evangelist for creating a customer-centric culture. She has developed a unique approach to ...
Your People are the Bedrock of Transformational Success

Your People are the Bedrock of Transformational Success

Simply stating that your organization is ready to embrace digital transformation does not necessarily make it so! The people side ...
Snapshot Research Results<br />Inside the Data<br />The Pandemic and Next Normal

Snapshot Research Results
Inside the Data
The Pandemic and Next Normal

Vaccines are being distributed and more are on the way.  The Pandemic will not last forever, but it will leave ...
Understanding “Disruption” – a Digital Transformation Success Factor

Understanding “Disruption” – a Digital Transformation Success Factor

When studying “disruptive” events from a historical perspective, we see a surprising trend! The event is often insignificant but grows ...
Ensuring Cultural Adoption

Ensuring Cultural Adoption

"Transforming an organization requires a vision and the ability to execute. But none of that matters if change isn’t adopted ...
Measured Leadership

Measured Leadership

How to Put Metrics at the Center of Your Management Approach to Drive Behavioral Change Leadership is about people. But ...
5 Reasons the Slack Acquisition Should Make You Shiver

5 Reasons the Slack Acquisition Should Make You Shiver

If you follow my work, you’re probably in one of two camps. You’re either an enterprise leader or a tech ...
Busting Through Digital Transformation Roadblocks

Busting Through Digital Transformation Roadblocks

The odds are high that you will not be completely successful on your digital transformation journey. In fact, estimated failure ...
Seven Steps to Next Generation IT Organization

Seven Steps to Next Generation IT Organization

This eBook will explore the fundamental transformation that is required in order for the IT function to become a “Next ...
Snapshot Research Brief - Pandemic and the New Normal

Snapshot Research Brief – Pandemic and the New Normal

The COVID-19 virus and the worldwide pandemic it has caused is the kind of disruption Digital Enterprises may be able ...
Everything I Learned About Leadership - I learned from Lewis and Clark

Everything I Learned About Leadership – I learned from Lewis and Clark

I have a confession. I am a groupie! How many of you remember the 70’s and the “Dead Heads”, that ...
The Art of War Principle of Adaptation

The Art of War Principle of Adaptation

The Art of War by Sun Tzu is a recognized classic book on military strategy.  While much of Sun Tzu’s ...
Behavior Change in the Digital Era - An Applied Framework for Evolving Culture

Behavior Change in the Digital Era – An Applied Framework for Evolving Culture

For those of us who have the “bruises” to show from being in past leadership positions, one of the most ...
Pandemic Mode and Transformation

Pandemic Mode and Transformation

Pandemic Mode is one of the benefits of the pandemic (if you will allow me to use the terms “benefits” ...
IT Excellence and Digital Transformation

IT Excellence and Digital Transformation

Digital Transformation has a definition problem. The term or it’s shortened form, DX, has become so widespread in so many ...
Digital Experience Supply Chain - Reimagining Value Creation for the Digital Era

Digital Experience Supply Chain – Reimagining Value Creation for the Digital Era

Since its introduction, the concept of digital transformation has been amorphous. Academics, industry observers, and technology companies have all defined ...
APQC Report: Connecting People to Content

APQC Report: Connecting People to Content

In many ways, the field of enterprise content management faces more daunting challenges than ever before. Along with the proliferation ...
Roy Atkinson, Institute Fellow

Roy Atkinson, Institute Fellow

Hillsborough, NJ, November 10, 2020 – The Institute for Digital Transformation is pleased welcome Roy Atkinson as an Institute Fellow ...
Champion a Customer-Centric Culture

Champion a Customer-Centric Culture

A customer-centric culture doesn’t happen organically, it must be an intentional obsession from the top of the organization down. The ...
The Ecoystem Advantage Interview

The Ecoystem Advantage Interview

Institute Fellows Jeff Ton and Jessica Carroll talk to Institute Founder, Charles Araujo, about his new book The Ecosystem Advantage: ...
Dual Transformation: Now Is The Right Time

Dual Transformation: Now Is The Right Time

The corona virus pandemic has forced companies to adopt digital transformation and change how they create, deliver, and capture value ...
Migrating to the Cloud:  The Transition to Cloud Based Business Applications

Migrating to the Cloud: The Transition to Cloud Based Business Applications

The world of IT has come a long way since the birth of modern computer technology in the 1940s. Who would ...
Why Empathy Should Be At The Core of Business

Why Empathy Should Be At The Core of Business

(Originally Published in Manila Times, July 31, 2020) The corona virus disease 2019 (Covid-19) crisis is causing unprecedented societal, economic, ...
Jeffery S. Ton, Institute Fellow

Jeffery S. Ton, Institute Fellow

Hillsborough, NJ, October 22, 2020 – The Institute for Digital Transformation is pleased welcome back Jeff Ton as an Institute ...
Digital Transformation – Breaking Free of the Industrial Age Straitjacket

Digital Transformation – Breaking Free of the Industrial Age Straitjacket

A search for Digital Transformation on Google finds ~500,000,000 results, which is likely close to ~500,000,000 more than would have ...
Double Down During Disruption

Double Down During Disruption

Putting your customer at the core of your business agenda is not a marketing exercise, it is how you gain ...
Practical Wisdom and Satisficing: The Keys to Placing the Right Tech Bets in an Uncertain World

Practical Wisdom and Satisficing: The Keys to Placing the Right Tech Bets in an Uncertain World

I’m not sure about you, but keeping track of all the new “names” for this period in which we’re living ...
Why Digital Transformation Fails - and How to Avoid It

Why Digital Transformation Fails – and How to Avoid It

Introduction IT and digital transformation projects are complex, risky and prone to failure. That's the key finding over 20 years ...
Digital Transformation in the Time of COVID: What We Can Learn?

Digital Transformation in the Time of COVID: What We Can Learn?

This is digital transformation in the time of COVID. Organizations have launched new products, shifted their business models, rallied to ...
The Yellow Brick Road: An Executive’s Guide to Digital Transformation

The Yellow Brick Road: An Executive’s Guide to Digital Transformation

You are in the middle of a chaotic tornado caused by immature I.T. landscape and practices, manual procedures, and loosely ...
New Digital Worker is a Robot!

New Digital Worker is a Robot!

Episode 8 Are the robots coming back for their jobs? Science fiction has long-depicted robots as both human helpers and ...
The Productivity Pickle

The Productivity Pickle

Episode 7 How is our perspective of productivity changed in the Digital Age?  Productivity used to be measured in “output,” ...
Double-clicking on Resiliency

Double-clicking on Resiliency

Episode 6 In an agile Digital economy, is it more important to be resilient or more important to have good ...
Snapshot Research Results<br />Inside the Data<br />The Pandemic and The Future of Work

Snapshot Research Results
Inside the Data
The Pandemic and The Future of Work

The COVID-19 virus and the worldwide pandemic it has caused is the kind of disruption Digital Enterprises may be able ...
How COVID-19 Expedited the Digital Changeover

How COVID-19 Expedited the Digital Changeover

The Spanish Flu of 1918 took a year to infect one-third of the world’s population. But COVID-19 spread to every ...
Snapshot Research Results<br />Inside the Data<br />Digital Transformation Levels and Speed

Snapshot Research Results
Inside the Data
Digital Transformation Levels and Speed

Where are you in your Digital Transformation Journey and what is the Speed of Change and Strength of Forces in ...
Your Next Conference is Virtual

Your Next Conference is Virtual

Episode 5 Before the pandemic, a virtual event or live streaming a conference was a convenience – almost an accommodation ...
The Resiliency Requirement

The Resiliency Requirement

Episode 4 Is change and agility so ubiquitous that we are no longer in the Digital Age, but in the ...
The New “Digital” Silos

The New “Digital” Silos

For years, companies have struggled with organizational silos, departments not sharing information, multiple initiatives, conflicting priorities, etc. Organizations have come ...
The Empathy Economy

The Empathy Economy

Episode 3 Last week Charlie and Frank pointed out that all companies must now be aware of social issues their ...
Link between Customer Journey and Empathy

Link between Customer Journey and Empathy

Episode 2 The customer experience used to be just about understanding your customers’ needs and patterns. Now it is about ...
Snapshot Research Brief - Digital Readiness Quiz

Snapshot Research Brief – Digital Readiness Quiz

Respondents confirm that “readiness” and “culture” are important and are not fully in place but are proceeding with transformation even ...
The Rise of Community Commerce

The Rise of Community Commerce

TinaPay Online, which delivers neighborhood bakery favorites to communities in Manila, was born during the early days of the enhanced ...
The Acceleration of Digital Transformation

The Acceleration of Digital Transformation

The current global Covid-19 crisis will change our lives forever. Thirty top global experts, from technology executives, to venture capitalists ...
Has COVID-19 Already Killed the Office?

Has COVID-19 Already Killed the Office?

Episode 1
  • How will the COVID-19 coronavirus impact the future of the workplace experience?
  • While the legacy “office” ...
The Return of our YouTube Channel

The Return of our YouTube Channel

Long time followers will remember back when we were the IT Transformation Institute, we had an active YouTube Channel. We ...
Digital Transformation Unplugged - Fallacy of Digital Transformation

Digital Transformation Unplugged – Fallacy of Digital Transformation

Fallacy of Digital Transformation Cherri shares a personal experience of getting her mother digitally enabled and Charlie talks about how ...
During Disruption, Words Count

During Disruption, Words Count

There have been many parallels drawn between the Coronavirus pandemic and WWII. With VE day so recently commemorated, the media ...
It Is Time To Get Phygital

It Is Time To Get Phygital

Digital Transformation and Industry 4.0 are changing the way we think about many aspects of our business.  This includes the ...
The Future of Work (A Dynamic Knowledge Generating Focus)

The Future of Work (A Dynamic Knowledge Generating Focus)

The ongoing pulse of technological innovation continues to introduce new ways of enhancing business processes.  These include augmenting communications within ...
The “Digital Normal”

The “Digital Normal”

What is the new normal? Take a look at these facts and figures. Video-conferencing and online meetings platform Zoom says ...
Changing Customer Behaviors Amid Covid-19

Changing Customer Behaviors Amid Covid-19

Suddenly, everyone is going digital. Companies are implementing work-from-home, moving to cloud computing, upgrading their networks and applications, and adopting ...
Fear, Frustration and Hope in a Covid-19 Threatened Digital World

Fear, Frustration and Hope in a Covid-19 Threatened Digital World

We live in unprecedented times. With Covid19, we are in a global war with an invisible enemy – a war ...
An Era of Innovation After COVID-19

An Era of Innovation After COVID-19

“Necessity is the mother of invention.” – Plato Social media is flooded with pictures of health care workers from various ...
Why Readiness is Delivering Powerful Results During this Crisis

Why Readiness is Delivering Powerful Results During this Crisis

It’s funny how some things — important ideas in particular — seem to go through cycles. For a while, they’re ...
5 Steps Towards Successful Digital Transformation

5 Steps Towards Successful Digital Transformation

In increasingly competitive markets, companies need to keep innovating to stay relevant. This means offering the most up-to-date services, contemporary ...
WFH (Working from Home) – A Manager’s Nightmare?

WFH (Working from Home) – A Manager’s Nightmare?

Is this your question: Now that people are working from home, how do we make sure people are productive? Are ...
IT Under Pressure: Empowering Your Team To Fight Past Adversity

IT Under Pressure: Empowering Your Team To Fight Past Adversity

As companies deal with COVID-19 and the potential economic ramifications of the pandemic, tremendous pressure is on IT organizations to ...
Crisis Can Accelerate Change

Crisis Can Accelerate Change

Change is hard, and culture change within an organization can be very hard.  The organizational culture is often infused within ...
Snapshot Research Results<br />Inside the Data<br />Digital Organizational Viability

Snapshot Research Results
Inside the Data
Digital Organizational Viability

In my younger days, I was an amateur baseball player. After a successful career, I dreamed of managing a Major ...
Snapshot Research Results<br />Inside the Data<br />Digital Readiness Quiz

Snapshot Research Results
Inside the Data
Digital Readiness Quiz

When my kids were young and faced with new or unfamiliar situations, they would frequently tell me they were nervous.  ...
Living in the Disruptive Economy

Living in the Disruptive Economy

During the last couple of years, the concept of ‘disruption’ has been a central theme of digitalization. The idea is ...
When Will Your Next Doctor be an AI?

When Will Your Next Doctor be an AI?

Artificial intelligence is one of the strongest technologies that we have access to in the 21st century, in part because ...
Transformational Leadership in the Digital Age

Transformational Leadership in the Digital Age

Change has never been as pronounced as it is now and more so in the coming years. The 4th Industrial ...
Human Contribution in a Digital Economy

Human Contribution in a Digital Economy

In a previous article1, I challenged with a choice between profit and people. Most leaders have to make tough calls ...
The Real Impact of AI on Your Future

The Real Impact of AI on Your Future

Photo by Franki Chamaki on Unsplash Despite all the hype and buzz, I am sometimes surprised at how little most people truly understand ...
Beating the Odds at the Digital Casino

Beating the Odds at the Digital Casino

We are living today in the middle of a “perfect storm” of technological change. The pace and reach of technological ...
What’s Most Important to Thrive in the Digital Era?

What’s Most Important to Thrive in the Digital Era?

As a leader in the digital era, what is your priority? Of the myriad of things that demand your time, ...
Rey Lugtu, Institute Fellow

Rey Lugtu, Institute Fellow

Hillsborough, NJ, February 3, 2020 – The Institute for Digital Transformation is pleased to announce that Reynaldo Lugtu Jr has ...
The Balanced Approach to Digital Transformation

The Balanced Approach to Digital Transformation

Not All Great Ideas Are Financially Viable for Organizations to Pursue The term Digital Transformation has evolved from an exotic, ...
Unleash Your Humanness To Thrive In The Digital Era

Unleash Your Humanness To Thrive In The Digital Era

If you’ve been following along on this series, you’ve probably noticed that I’ve used one phrase several times: anything we ...
Will Your Company Fall Victim to Creative Destruction?

Will Your Company Fall Victim to Creative Destruction?

Unpredicted Mutation of Business and Economics The story of Swedish company Facit is the classic story of how a global ...
The Digitally Transformed Workforce: The Triangle Becomes a Pentagon

The Digitally Transformed Workforce: The Triangle Becomes a Pentagon

You may have heard that digital transformation will change the nature business.  Well, you can at least count on it ...
How Business Architecture Can Accelerate Digital Readiness

How Business Architecture Can Accelerate Digital Readiness

Enterprises are abuzz with digital transformation efforts but are all organizations ready to take on transformative efforts? Dr. Frank Granito, ...
Measuring Engagement - Or Are You?

Measuring Engagement – Or Are You?

Employee engagement can be an issue for organizations in a fast-paced digital age. Attention spans are getting shorter and everyone ...
A Keystone for Digital Readiness

A Keystone for Digital Readiness

Your organization has been researching what digital transformation means, speaking with vendors about digital strategies and solutions, maybe even trying ...
Out of the Data Center and into the Digital Age

Out of the Data Center and into the Digital Age

The CIO of the digital age understands that the IT team has value only if it is uniquely tied to ...
Lesson from the Moon Landing: Expect Unexpected Transformations

Lesson from the Moon Landing: Expect Unexpected Transformations

Fifty years ago on July 20, 1969, Apollo 11 astronauts Neil Armstrong and Buzz Aldrin were the first men to ...
The Art of Strategizing with Image Recognition

The Art of Strategizing with Image Recognition

One of the more complex and in some cases controversial initiatives that have evolved in the digital era has been ...
Sailing for Customer Success

Sailing for Customer Success

Prevailing winds are pushing CIOs to create a “customer-centric” focus when defining priorities and setting the cultural direction of the ...
Transformation - The Digital Comes In Bits

Transformation – The Digital Comes In Bits

I see many stories about digital transformation (DX) projects delivering less than expected, or for more effort, more culture change ...
Digital Transformation in Product Development

Digital Transformation in Product Development

Digital transformation creates significant changes for an organization’s information technology department and processes.  But it can also create the need ...
Digital Transformation in Quality and Regulatory Operations

Digital Transformation in Quality and Regulatory Operations

Digital transformation creates significant changes for an organization’s information technology department and processes.  But it can also create the need ...
How Young People Around the Globe Are Leading Digital Transformation

How Young People Around the Globe Are Leading Digital Transformation

I’m perfectly aware that I used VHS tapes and toyed with MS-DOS games in my childhood, but something about those ...
Digital Transformation in Manufacturing Operations

Digital Transformation in Manufacturing Operations

Digital transformation creates significant changes for an organization’s information technology department and processes.  But it can also create the need ...
Some Simple Factors to Consider in Deploying AI your Organization

Some Simple Factors to Consider in Deploying AI your Organization

The term AI has been one of the most highly referred to concepts/strategic initiatives in the evolving digital era.  Despite ...
The Dark Side of Goal Setting

The Dark Side of Goal Setting

Setting goals – specific, measurable, achievable, revealed (at least to one other person), time bound and WRITTEN – has been ...
Raymond Sheen, Institute Fellow

Raymond Sheen, Institute Fellow

Hillsborough, NJ, August 16, 2018 – The Institute for Digital Transformation is pleased to announce that Raymond Sheen has been named an ...
The Gateway to Successful Digital Transformation

The Gateway to Successful Digital Transformation

The yin and the yang. They remind us that all things exist as inseparable and contradictory opposites. Within this concept ...
Cloud-First is Not a Digital Transformation

Cloud-First is Not a Digital Transformation

In 2008 I was asked to speak during a press conference at an industry event to explain to a room ...
Stephan Kudyba, Institute Fellow

Stephan Kudyba, Institute Fellow

Hillsborough, NJ, August 16, 2018 – The Institute for Digital Transformation is pleased to announce that Stephan Kudyba has been named an ...
The Threat of Digital Business Models

The Threat of Digital Business Models

What happened? We suddenly live in a society in full motion into a digital unknown – affecting all aspects of ...
Emerging Technologies That Could Benefit the Healthcare Sector

Emerging Technologies That Could Benefit the Healthcare Sector

The healthcare sector has come a long way in the recent years. Numerous discoveries have been made, and notable scientific ...
Digital Leaders Are Visionary

Digital Leaders Are Visionary

A company once asked me to develop a technology strategy aligned with their long-term business strategy. When I asked about ...
Digital Transformation: A Fine Line Between a Technological Restructuring of Business Processes and Analytic Strategy

Digital Transformation: A Fine Line Between a Technological Restructuring of Business Processes and Analytic Strategy

The new term that invokes complexity, uncertainty and intrigue to corporate strategy is “digital transformation”.  Corporate leaders are burdened with ...
Breaking the Legacy Application Paradigm

Breaking the Legacy Application Paradigm

In a world in which speed drives both value and competitiveness, IT organizations must spend as few resources as possible ...
Finding Your Application Modernization Balance

Finding Your Application Modernization Balance

In today’s always-on world in which technology is now a chief driver of competitive value, organizations must strike a new ...
Customer Success: A Measured Relationship

Customer Success: A Measured Relationship

In the first article of this two-part series, “Customer Success for the Win,” we explored the benefits of a Customer Success Program for both ...
Whynde Kuehn, Institute Fellow

Whynde Kuehn, Institute Fellow

Hillsborough, NJ, August 16, 2018 – The Institute for Digital Transformation is pleased to announce that Whynde Kuehn has been named an ...
Dump IoT To Get IoT Right

Dump IoT To Get IoT Right

IoT will be one of only a handful of genuinely transformative classes of technology, along with artificial intelligence (AI) and ...
The Exponential Power at the Intersection of AI & Low-Code

The Exponential Power at the Intersection of AI & Low-Code

It is a challenging and tumultuous time of continuous change for enterprises. But change also creates significant opportunities for those ...
Unpredictability Drives the Need for Adaptable Leaders

Unpredictability Drives the Need for Adaptable Leaders

The pace of change in our world today demands that we examine everything – including the way we lead – ...
Semper Paratus - Always Ready

Semper Paratus – Always Ready

Digital Transformation Requires Readiness Semper Paratus is a Latin phrase, meaning "Always ready.”  It is used as the official motto ...
The Human Race in an AI Era

The Human Race in an AI Era

When John Bell was challenged to transform Fletcher Building’s group technology function so the business could grow and differentiate in ...
The Unheralded Digital Era Hero: The Question

The Unheralded Digital Era Hero: The Question

You always know it when you meet someone who has a two or three-year-old at home. They’re easy to spot ...
Digital Distress

Digital Distress

My last article, “Brains at Work”, questioned whether the average workplace is designed for the best thought work. It showed ...
What Does "Digital" Mean To Service Management?

What Does “Digital” Mean To Service Management?

“Digital” and “digital transformation” are terms that are often (mistakenly) interchanged. “Digital” recognizes that the use of technology is critical ...
Brains At Work

Brains At Work

Surely ALL leaders want the best results and many want employees to be happy as well. Are the two linked? ...
Are You Ready for The Digital Transition?

Are You Ready for The Digital Transition?

Just like in an Orwellian future the digital and physical world are converging with exponential acceleration fueled by technology disruption ...
The Enterprise Leader’s Guide to Blockchain

The Enterprise Leader’s Guide to Blockchain

Are you a blockchain true-believer or skeptic? Do you believe that it will be the next great disruptive technology — ...
Humility Required for Digital Era Success

Humility Required for Digital Era Success

A captain stood in front of our college ROTC class during the waning months of the Vietnam war. He said, “A ...
Digital Transformation – The Battle of Biology!

Digital Transformation – The Battle of Biology!

I remember a spirited discussion with a couple of senior managers around the topic of IT governance and innovation. The ...
The Future of the Digital Workforce

The Future of the Digital Workforce

A year ago, Dagens Nyheter (leading Swedish newspaper) launched an article stating that 40% of all current jobs will be ...
Why Chatbots Will Transform HR and the Employee Experience (for real, this time)

Why Chatbots Will Transform HR and the Employee Experience (for real, this time)

Chatbot proponents are the technology world’s equivalent of the boy who cried wolf. For years now, these proponents have been proclaiming ...
Why Distinction Bias May Undermine Digital Transformation

Why Distinction Bias May Undermine Digital Transformation

When I was a young boy, my father introduced me to a valuable decision-making tool. It was what he called ...
Clarity Amidst Chaos

Clarity Amidst Chaos

“Digital is not about digital, it’s not about technology at all.” Those words caught my attention in an article written ...
Customer Success for the Win - Part One

Customer Success for the Win – Part One

In this first of a 2-part series we look at the emerging Customer Success practice and how it is critical ...
New Leadership Behaviors Needed for Digital Era Success

New Leadership Behaviors Needed for Digital Era Success

I recently heard of a new CEO being appointed at a company. This company had been slowly losing ground for ...
The IoT for Unconnected Things

The IoT for Unconnected Things

It’s been the year-of-IOT for a few years now. Have we not arrived yet? Unfortunately for most, IoT (Internet of ...
And Then There Was RE-Transformation – Is This Your Organization?

And Then There Was RE-Transformation – Is This Your Organization?

Have you embarked on a digital transformation journey and like 8 out of 10 organisations, your destination is not what ...
Which Comes First: ‘Digital’ or ‘Transformation’?

Which Comes First: ‘Digital’ or ‘Transformation’?

Neither. (A trick question). Organizational Purpose should come first.1 What is the significance of purpose? Common to all human beings, across all cultures, is a part ...
How the Customer Experience Killed Shadow IT

How the Customer Experience Killed Shadow IT

Do you remember all the talk about ‘Shadow IT’? Just a short time ago, it was a topic on the ...
Assessing Readiness to be a Digital Enterprise - Part Four

Assessing Readiness to be a Digital Enterprise – Part Four

To successfully transform into a Digital Enterprise, an organization must exhibit its readiness across Four Dimensions. Organizations will only be ready to transform themselves into ...
De-digitising Digital Transformation

De-digitising Digital Transformation

…. But we’re still human. This is part of a series of on de-digitising Digital Transformation. De-digitising Digital Transformation Let ...
The Rise of Artificial Intelligence

The Rise of Artificial Intelligence

Predictions of machines being able to think like humans have been around for many years.  In 1958, Herbert Simon wrote, ...
Digital Stress – and Mindful Governance

Digital Stress – and Mindful Governance

In the digital era, we take in five times more information than before digital. It results in a digital stress ...
Digital Power – Who Holds The Sway?

Digital Power – Who Holds The Sway?

The potential is real in the digital era for the Customer Experience to be transformed. Yet, advertised claims don’t always ...
Finding The Meaning And Purpose of Digital Transformation

Finding The Meaning And Purpose of Digital Transformation

It is believed that 50% of the traditional companies on the Fortune 500 have disappeared since 2000 due to digitalisation ...
Customer as King or Pawn?

Customer as King or Pawn?

Before my father went into marketing, he was in sales management and took sales training seriously. This was the era ...
Missile Launches, False Alarms and a User Experience Wake-up Call

Missile Launches, False Alarms and a User Experience Wake-up Call

It's long past time for enterprise leaders to see the role of the interface and the importance of the customer ...
Digitalisation – An Unstoppable Mega Trend

Digitalisation – An Unstoppable Mega Trend

Digitalisation is a mega trend that will influence the building of future society. As a mega trend, digitalisation has the ability ...
The Evolution of Performance Management in the AI Era

The Evolution of Performance Management in the AI Era

From the popular media to the never-ending march of new intelligent technologies, artificial intelligence (AI) is everywhere. Beyond the whiz-bang ...
Is Your Company Relying Upon “Three Yards and a Cloud Of Dust”?

Is Your Company Relying Upon “Three Yards and a Cloud Of Dust”?

Hearing the word ‘agility’ often brings back memories of my high school football days.  Coaches were fond of “agility drills” ...
Hans Gillior, Institute Fellow

Hans Gillior, Institute Fellow

Bridgewater, NJ, January 24, 2018 – The Institute for Digital Transformation is pleased to announce that Hans Gillior has been named an ...
The Future of Artificial Intelligence in Marketing

The Future of Artificial Intelligence in Marketing

Interview with Lindsay Farley, CEO StrategyNest Read the first part of this interview “Benefits of Using Artificial Intelligence in Marketing” ...
Why 2018 May Finally Be the Year of the CIO

Why 2018 May Finally Be the Year of the CIO

For most of the last decade, there has been a steady drumbeat of predictions about the demise of the Chief ...
Assessing Readiness to be a Digital Enterprise - Part Three

Assessing Readiness to be a Digital Enterprise – Part Three

To successfully transform into a Digital Enterprise, an organization must exhibit its readiness across Four Dimensions. Organizations will only be ...
Benefits of Using Artificial Intelligence in Marketing

Benefits of Using Artificial Intelligence in Marketing

Interview with Lindsay Farley, CEO StrategyNest “We’re a marketing company using artificial intelligence to grow our customers’ businesses.” That’s how ...
Why Self-Organization Demands a New Reality

Why Self-Organization Demands a New Reality

“This all sounds great. But it’s just not realistic.” This is what a group of five senior IT executives told ...
Why Enterprise Architecture is Even More Relevant in a Hybrid IT World

Why Enterprise Architecture is Even More Relevant in a Hybrid IT World

Cloud is now a reality in enterprise organizations. While it seems only a short time ago that many organizations were ...
Three Digital Transformation Truths and One Great Myth

Three Digital Transformation Truths and One Great Myth

It’s conference season and, as you might expect, Jason and I have been on the road covering a bunch of ...
Critical Influence Skills

Critical Influence Skills

Do you wish you could wave a wand and have people do as you want them to? As organizations have ...
Make IT the New “Deputy of Sales”

Make IT the New “Deputy of Sales”

Transformation of the IT Department must include a team pivot to competitive high value activities, not puttering around in the ...
The Problem Lurking Inside of Your Hybrid IT Strategy

The Problem Lurking Inside of Your Hybrid IT Strategy

It is tempting to dismiss something that you see as trendy. While it implies progressiveness and forward-thinking and imparts a ...
Assessing Readiness to be a Digital Enterprise – Part Two

Assessing Readiness to be a Digital Enterprise – Part Two

To successfully transform into a Digital Enterprise, an organization must exhibit its readiness across Four Dimensions. Organizations will only be ...
Silos are Dead! Long Live the Silos!

Silos are Dead! Long Live the Silos!

Nothing unites any group of people like a common enemy. And since the move toward digital transformation began — and ...
Performance Reviews That Inspire

Performance Reviews That Inspire

Lewis Hamilton commented recently that he stays motivated by post-race reviews – he always sees something to work on and ...
How a Metadata-Driven Architecture Creates Organizational Agility

How a Metadata-Driven Architecture Creates Organizational Agility

There is an application gold rush taking place within enterprise organizations. Business leaders in every industry recognize that automation is ...
Dispelling Three Flawed Myths of Digital Technology

Dispelling Three Flawed Myths of Digital Technology

Digital transformation. Digital strategy. Digital leadership. Digital enterprise. Digital customer journey. It seems the list of things that have gone ...
Transformation Practice: The Key to Making Change a Core Competency

Transformation Practice: The Key to Making Change a Core Competency

There is a fundamental flaw in how many people think about digital transformation. First, as we’ve written about extensively at Intellyx, ...
The (Not So) Surprising Secret to Finding Shared Services Success

The (Not So) Surprising Secret to Finding Shared Services Success

In an age of digital disruption, enterprise organizations are in a race to find the operational efficiencies that will enable ...
Assessing Readiness to be a Digital Enterprise - Part One

Assessing Readiness to be a Digital Enterprise – Part One

To successfully transform into a Digital Enterprise, an organization must exhibit its readiness across Four Dimensions. Organizations will only be ...
What's The Big Deal About Business Agility?

What’s The Big Deal About Business Agility?

Companies have always had to respond to changes.  A new competitor moves in down the block.  The business across the street lowers ...
Turning Organizational Complexity into a Competitive Advantage

Turning Organizational Complexity into a Competitive Advantage

It is a time of disruption. New organizations using new technologies are arising daily to threaten long-standing industries. But old ...
The Digital Experience Platform and Its Role in Digital Transformation

The Digital Experience Platform and Its Role in Digital Transformation

Digital transformation has reached the tipping point. Everyone now understands that they must transform. But amid all the fervor and ...
Digital Transformation is Fun...Until the Shareholder Meeting

Digital Transformation is Fun…Until the Shareholder Meeting

To meet the demands of the always-connected,buy-at-any-time consumer, many businesses have implemented technology to meet that demand and called those efforts ...
Reimagining the Data Pipeline Paradigm as a Continuous Data Insights Platform

Reimagining the Data Pipeline Paradigm as a Continuous Data Insights Platform

Since the dawn of the modern computer, data has been a core architectural component. Every system needed an interface to ...
Machine Learning Goes Mainstream in IT Operations

Machine Learning Goes Mainstream in IT Operations

When John Donahoe, ServiceNow’s new CEO, delivered his opening keynote at Knowledge17, he announced the Intelligent Automation Engine — the ...
Can Technology Finally Replace Tribal Knowledge?

Can Technology Finally Replace Tribal Knowledge?

A significant risk burdens almost every major organization in the world. Despite repeated efforts, they have been unable to conquer ...
Digital Transformation: It’s the Customer, Stupid!

Digital Transformation: It’s the Customer, Stupid!

At Intellyx, we spend a lot of time talking to technology vendors. In our conversations, we explore emerging new technologies ...
Digital Readiness versus Digital Transformation

Digital Readiness versus Digital Transformation

“Gentlemen, we will chase perfection, and we will chase it relentlessly, knowing all the while we can never attain it ...
Is DevOps Falling into the Maturity Trap?

Is DevOps Falling into the Maturity Trap?

I was at a conference recently when I saw it. I sighed and shook my head. A development manager from ...
Is your Team Sailed or Driven?

Is your Team Sailed or Driven?

Do you want a team that is sailed or one that has to be driven? Two very different organisations with striking similarities are ...
Ten Most Important Leadership Attributes (Part 3 of 3)

Ten Most Important Leadership Attributes (Part 3 of 3)

Guest Author:  Ronald Recardo In this article, we will discuss the final three tenets for outstanding leadership.
  1. Be ...
Ten Most Important Leadership Attributes (Part 2 of 3)

Ten Most Important Leadership Attributes (Part 2 of 3)

Guest Author:  Ronald Recardo Last week, we discussed the first three of the ten most important tenets for outstanding leadership: ...
Business Agility: The Digital Age Imperative

Business Agility: The Digital Age Imperative

Over the last few years, most business executives had a startling revelation: everything is changing. The business world has, of course, ...
Invasion of the Chatbots

Invasion of the Chatbots

The chatbots are coming!  The chatbots are coming!  The chatbots…are already here. What’s a chatbot? A chatbot is a service [computer program], ...
Ten Most Important Leadership Attributes (Part 1 of 3)

Ten Most Important Leadership Attributes (Part 1 of 3)

Guest Author:  Ronald Recardo During the last 20 years many books and articles have been written extolling the importance of ...
Preparing for the Next Disruption

Preparing for the Next Disruption

I’ll never forget the day that I first encountered the Internet. It was 1989 when a friend who worked in ...
Likeability

Likeability

Guest Author: Larry Bonfante I recently read an article that stated the new area of focus that professionals have identified as ...
The Power of Storytelling

The Power of Storytelling

Storytelling has become synonymous with great leadership and is an effective way to captivate and engage an audience. Storytelling can ...
Are Enterprise Service Management and Digital Transformation the Same Thing?

Are Enterprise Service Management and Digital Transformation the Same Thing?

Do the people within your organization understand how value is delivered? Are your business processes clearly defined and data-driven? Can your ...
Do You Need a Cloud Strategy?

Do You Need a Cloud Strategy?

At a recent gathering of Chief Information Officers, the moderator asked by show of hands who had a Cloud Strategy ...
Introducing Digital Enterprise Readiness Index

Introducing Digital Enterprise Readiness Index

FOR IMMEDIATE RELEASE Bridgewater, NJ, June 1, 2017 – The Institute for Digital Transformation is pleased to announce the availability ...
Will HR Survive, Thrive or Dive in the Next Tech Wave?

Will HR Survive, Thrive or Dive in the Next Tech Wave?

If you are fortunate enough to be involved in the digital shift in some way, you might think this digital ...
Lead your Digital Transformation - No Fancy, Schmancy Job Title Required!

Lead your Digital Transformation – No Fancy, Schmancy Job Title Required!

What is your company doing about digital transformation?  What are you doing about digital transformation? Digital transformation is not a ...
The Dark Side of Digital

The Dark Side of Digital

Four years ago, I wrote a post reflecting on my 50 years in IT, and the pursuit of value from ...
Disobedient Thinking

Disobedient Thinking

What can a teacher suspended from teacher training (and repeatedly admonished throughout his subsequent teaching career) teach today’s business leaders? ...
BImodal IT - Not Worth The Hype

BImodal IT – Not Worth The Hype

Gartner defines Bimodal IT as “an organizational model that segments IT into two categories based on application requirements, maturity, and ...
Digital Waste

Digital Waste

Listening to a recent interview with a visionary leader in the health sector in New Zealand, Dr Lester Levy1, I ...
Automate This! (and this and this)

Automate This! (and this and this)

If something is predictable and repeatable, it can be computerized. If it can be computerized, it can be automated. If ...
Artificial Intelligence Continues to Redefine Work and Education

Artificial Intelligence Continues to Redefine Work and Education

Guest Author: Allison Crady Artificial intelligence is gaining widespread momentum at a rapid rate. Machines recently attained voice and image ...
The Change Management Oxymoron

The Change Management Oxymoron

I have always pondered the term Change Management. I see management as sameness, consistency and predictability - what is known ...
Digital Dilemma: Control versus Speed and Agility

Digital Dilemma: Control versus Speed and Agility

Efficiency has long been considered a primary goal of good management. We continually search for better ways to wring the most ...
Only Half of the IT Team is Valuable

Only Half of the IT Team is Valuable

So you’ve split your IT team in two: One half is working on business critical and innovative products and services; ...
Service Outsourcing - The Arguments for Traditional IT

Service Outsourcing – The Arguments for Traditional IT

Traditional Information Technology (IT) has been besmirched, and with good reason, by such concepts as Service Outsourcing. Traditional IT as ...
What is a Digital Enterprise?

What is a Digital Enterprise?

At the Institute for Digital Transformation, we are focused on studying the impact on organizations and their leaders as we ...
Customer Experience in the Digital Era

Customer Experience in the Digital Era

Standing in a telecommunications retail store recently with the ‘service person’ speaking techno-gobbledy-gook, I was transported back decades to when I worked ...
If IT Can't Do This, It Won't Be a Player in Digital Tranformation

If IT Can’t Do This, It Won’t Be a Player in Digital Tranformation

Many companies are contemplating what digital transformation means to them. If you are a leader of the IT organization for ...
From Pre-industrial to a Digital Enterprise: The Digital Transformation of the Family Farm

From Pre-industrial to a Digital Enterprise: The Digital Transformation of the Family Farm

Stop! What’s the first thing you think of when you think of Indiana? OK, besides basketball? Cornfields, of course! For ...
All Hail the Customer!

All Hail the Customer!

Old School vs. New School More than 25 years ago, newly minted out of college and almost obsessively enamored by ...
Lewis and Clark: Leaders for the Digital Era

Lewis and Clark: Leaders for the Digital Era

Change. The one constant in technology. As companies embrace the promises of the digital era, we are again faced with ...
Digital Drivers of The ‘Right Stuff’

Digital Drivers of The ‘Right Stuff’

I live in an apartment hotel with the daily opportunity to witness customer service, or lack thereof. Intrigued by a heated exchange ...
Embracing Shadow IT

Embracing Shadow IT

The meeting invitation was terse: “Over the course of the last several months, I have become aware of several intranet ...
Competitive Value: Unlocking Your Digital Business Architecture

Competitive Value: Unlocking Your Digital Business Architecture

IT leaders face a monumental challenge. They must figure out how to sort through the cacophony of new technologies, buzzwords, ...
The (Human) Problem with Strategy

The (Human) Problem with Strategy

Strategy, or some variant, is often blamed when businesses do not achieve outcomes or deliver on investments.   Strategy is always a “hot-topic” ...
Paint a Fresh Face on Vendor Management

Paint a Fresh Face on Vendor Management

Partnerships between you and your vendors need a whole new take to create rich value in the digital age. Having ...
Social and Societal Impacts of Virtual Reality in the Digital Era

Social and Societal Impacts of Virtual Reality in the Digital Era

Science fiction is often a leading indicator of innovation. In the Digital Era, the line between science fiction and reality ...
Cloud & DevOps: Breaking Through the Hype

Cloud & DevOps: Breaking Through the Hype

Cloud and DevOps have finally broken through the hype and gone mainstream. This transition is leading business, DevOps and IT ...
Digital Engagement

Digital Engagement

The word ‘engagement’ is as common today in C-suite and boardroom discourse as ‘share’ and ‘analytic’. But what does it really mean? And ...
Can EA and Ops Ever Get Along? Embracing Integrated Service Modeling

Can EA and Ops Ever Get Along? Embracing Integrated Service Modeling

For the last several years, services have been all the rage in IT. Talking about services is a sure-fire way ...
Saving IT – and the Enterprise – with ‘Digital Ecosystems’

Saving IT – and the Enterprise – with ‘Digital Ecosystems’

The first line of my 2012 book, The Quantum Age of IT, was “IT as we know it is dead.” ...
Making the Digital Enterprise a Reality

Making the Digital Enterprise a Reality

Digital transformation has moved beyond a mere buzzword and is getting harder and harder to dismiss as just another fad ...
Teaching the ITSM Elephant the Digital Transformation Dance

Teaching the ITSM Elephant the Digital Transformation Dance

Elephants have a history of learning to dance. You may be familiar with the book “Who Says Elephants Can’t Dance?” ...
Customer Service Drives Strategic Value in the Digital Era

Customer Service Drives Strategic Value in the Digital Era

Customer service has long fallen into one of two categories when it comes to driving strategic value for an organization ...
The Simple Word That is the Key to Digital Success (Audio Version)

The Simple Word That is the Key to Digital Success (Audio Version)

In most situations people spend 90% of their time and effort trying to figure out how to change things. They ...
What is a Platform (and Why Should I Care)?

What is a Platform (and Why Should I Care)?

One can hardly read anything about digital transformation and not encounter the term “platform”. Establishing “the platform” is one of the ...
Jeff Ton, Institute Fellow

Jeff Ton, Institute Fellow

FOR IMMEDIATE RELEASE Bridgewater, NJ, September 23, 2016 - The Institute for Digital Transformation is pleased to announce that Jeff Ton has ...
Why Understanding the Difference Between Open & Closed Systems May Lead to Transformation Success

Why Understanding the Difference Between Open & Closed Systems May Lead to Transformation Success

Is transformation a euphemism for change? Is it ‘change-on-steroids”? Have we decided that change is a dirty word and if we ...
Cherri Holland, Institute Fellow

Cherri Holland, Institute Fellow

Bridgewater, NJ, September 26, 2016 - The Institute for Digital Transformation is pleased to announce that Cherri Holland has been named an ...
Overcoming Confirmation Bias in the Digital Age

Overcoming Confirmation Bias in the Digital Age

Will Rogers once quipped, “It’s not what you don’t know that will kill you—it’s what you know that ain’t really ...
How to Create Service Consistency and Excellence the Hillstone Way

How to Create Service Consistency and Excellence the Hillstone Way

If there’s one problem that is at the very core of the challenges that the ITSM industry has with gaining ...
Why Cloud Makes “Standard” Even More Important

Why Cloud Makes “Standard” Even More Important

For most organisations, the journey to the Cloud is not an all or nothing endeavor. Nor is it one that ...
Should You Slow Down to Speed Up Your Transformation?

Should You Slow Down to Speed Up Your Transformation?

One thing that all digital change brings is SPEED. To find and keep customers, profitably, organisations strive for quicker response times, shorter ...
There’s Always Been “Shadow IT” - Deal With It!

There’s Always Been “Shadow IT” – Deal With It!

“Shadow IT needs to be controlled” and “the Cloud is the root cause of shadow IT” are frequently heard complaints ...
Why Bi-Modal IT Is Wrong (Audio Version)

Why Bi-Modal IT Is Wrong (Audio Version)

When you think about the relationship between business and IT, doesn’t the business want and need the same things? Institute ...
Why You Must Both Lead and Manage Your Transformational Effort

Why You Must Both Lead and Manage Your Transformational Effort

Leadership has been identified as one of the most critical factors in digital transformation success 1. Any change challenge is dealt with in ...
The Infrastructure Team Has Been Set Adrift

The Infrastructure Team Has Been Set Adrift

Corporate infrastructure jobs, as we’ve known them since the launch of networking and the Internet, are on a sinking ship ...
Digital Transformation: It's About the Business!

Digital Transformation: It’s About the Business!

“It’s the economy, stupid” is one of the most memorable slogans of past presidential campaigns.  Of course, when trying to defeat a ...
Gold Medal Transformation: Better, Faster, Different

Gold Medal Transformation: Better, Faster, Different

The great Olympic motto Citius, Altius, Fortius - "Faster, Higher, Stronger" when applied to organizations is possibly: Better, Faster, Different Fundamental to Olympic ...
How Digital is Transforming Retail

How Digital is Transforming Retail

I don’t know about you, but when I shop, I like to have a customer experience that is efficient and ...
Transformation Means Giving Up Control - Can You Handle That?

Transformation Means Giving Up Control – Can You Handle That?

When it comes to digital transformation within a company, giving up control is not an option. It is a requirement! ...
Designing Your Digital Runway

Designing Your Digital Runway

The Digital Runway is a term that serves both as description and analogy. Think of the digital runway as your planned ...
Industry Profile: SignaCert

Industry Profile: SignaCert

Interview with Bart Lauwers, CTO at SignaCert Today’s CIO is continuously challenged to dedicate more resources to innovation. At the same time, they ...
Infrastructure is the Cornerstone of Digital Transformation

Infrastructure is the Cornerstone of Digital Transformation

Infrastructure is King. Not Software. How’s that for challenging current thinking that software is the key to digital transformation? Truth ...
Is Your Enterprise Digital Ready?

Is Your Enterprise Digital Ready?

Digital is the word of the moment. In boardrooms all around the world, executive teams are contemplating how to successfully ...
What Does A True Digital Transformer Look Like?

What Does A True Digital Transformer Look Like?

A 2015 study found that 80% of companies with a Chief Digital Officer had created the role within the previous ...
The Digital Era Team - How to Build Teams & Change the Way You Communicate

The Digital Era Team – How to Build Teams & Change the Way You Communicate

Are your teams ready for digital transformation? Are those teams appropriately enabled with the right communication technologies? Are those teams ...
What is the IoT (Internet of Things), and Why Does It Matter?

What is the IoT (Internet of Things), and Why Does It Matter?

Guest Author: Will Lassalle When we say the IoT, the majority of people either don't get the idea of what ...
baseball_technology

Everyday Big Data – Applying Data in Day-to-Day Management to Uncover Value

Baseball is probably one of the most well-known businesses that uses everyday Big Data to uncover value. Sabermetrics, as it ...
We Consumers are Fickle, But Security is No Whim

We Consumers are Fickle, But Security is No Whim

One... Two... Three... ...And then you’re gone. We consumers will wait about 3 seconds for a webpage to load and ...
The Effects of IoT on Corporate Strategy

The Effects of IoT on Corporate Strategy

With its rapidly accelerating expansion and far-reaching effects, the Internet of Things (IoT) is demanding that technology have a broader inclusion within ...
M&A’S In The Digital Era: What We Can Learn From World Class Companies About M&A Integration

M&A’S In The Digital Era: What We Can Learn From World Class Companies About M&A Integration

Guest Author: Ronald Recardo What’s Going on in The Market By all accounts 2015 was a record year for M&A ...
How Mobile and Social Technologies are Changing in the Digital Era

How Mobile and Social Technologies are Changing in the Digital Era

“Customer experience is one of the primary drivers of digital transformation."  As Forrester Research analyst Sheryl Pattek told CIO.com for the February ...
Machines Want Your Job (and What To Do About It)

Machines Want Your Job (and What To Do About It)

"I am putting myself to the fullest possible use, which is all I think that any conscious entity can ever ...
4 Best Practices for Managing Risk in the Hybrid Cloud

4 Best Practices for Managing Risk in the Hybrid Cloud

Guest Author: Patty Hatter Proper security in any enterprise is all about managing the risk to your business. The operative ...
Ooooby: A Digital Farmers Market and Model for the Digital Enterprise

Ooooby: A Digital Farmers Market and Model for the Digital Enterprise

Introduction Ooooby is a fair-food business, started in New Zealand, with a mission to provide "Local food made easy ...
Digital Strategy in Education

Digital Strategy in Education

Eighteen students sit in a classroom in front of 18 computers.  The students log into their computers, and silently begin working, while ...
Beware of Goal Displacement: Ensuring Value in the Digital Age

Beware of Goal Displacement: Ensuring Value in the Digital Age

If you are a fan of the movie Office Space (and who isn't?), then the "Cover Sheet on the TPS ...
How to Use Mindfulness to Transform Your Leadership

How to Use Mindfulness to Transform Your Leadership

Mindfulness and Transformation are now both terms that have become overused, and in that way that it becomes part of the ...
Institute Fellow, David Gandar, Leading Digital Breakthrough Workshop

Institute Fellow, David Gandar, Leading Digital Breakthrough Workshop

Join IDT Fellow, David Gandar, at the Going Digital SEMINAR-WORKSHOP on June 16 2016 (8.30am to 1.00 pm; lunch included). This event held at Potters ...
Patrick Savard, Institute Fellow

Patrick Savard, Institute Fellow

FOR IMMEDIATE RELEASE Bridgewater, NJ, June 1, 2016 - The Institute for Digital Transformation is pleased to announce that Patrick Savard has ...
Why Digital Leadership Must Be Much More than IT Leadership

Why Digital Leadership Must Be Much More than IT Leadership

Editors Note: This piece by Institute Fellow, John Thorp, was originally published on his personal website at www.thorpnet.com. While we generally ...
Using EA & Analytics to Execute a Digital Transformation

Using EA & Analytics to Execute a Digital Transformation

Most companies either already pursuing or planning to pursue digital transformation recognize the value Enterprise Architecture (or EA) as a ...
The Value-Based Tech Strategy that Will Help You Win in the Digital Era

The Value-Based Tech Strategy that Will Help You Win in the Digital Era

Everywhere you turn, there is another new strategy for your technology stack. Cloud, everything-as-a-service, webscale architectures and some proprietary solution ...
Digital Business – A Tale of Two Journeys

Digital Business – A Tale of Two Journeys

Co-Authored by: Scott Funnell Digital, and going Digital, means different things to different people. So in thinking about being digital ...
Adapting for Innovation: The USTA’s Winning Play

Adapting for Innovation: The USTA’s Winning Play

We are well into the bloom of spring with 2016 strategies and budgets set in stone many months ago; do ...
Governance and Gatekeepers:  The Secret Weapon of Digital Transformation

Governance and Gatekeepers: The Secret Weapon of Digital Transformation

In the digital culture we speak of collaboration, communication, risk taking, and so on. How do we ensure good decisions ...
John Thorp, Institute Fellow

John Thorp, Institute Fellow

FOR IMMEDIATE RELEASE Bridgewater, NJ, May 10, 2016 - The Institute for Digital Transformation is pleased to announce that John Thorp has ...
Why Bi-Modal IT is Wrong

Why Bi-Modal IT is Wrong

Prefer to listen rather than read? An audio recording of this article is available HERE. The modern automobile is an incredible ...
Terry Bennett, Institute Fellow

Terry Bennett, Institute Fellow

    FOR IMMEDIATE RELEASE   Bridgewater, NJ, May 10, 2016 - The Institute for Digital Transformation is pleased to announce that ...
Driving Business Innovation with an Enterprise Cloud

Driving Business Innovation with an Enterprise Cloud

Is the data center a source for agility and innovation in the modern digital enterprise? It’s time to move beyond ...
Doug Tedder, Institute Fellow

Doug Tedder, Institute Fellow

FOR IMMEDIATE RELEASE Bridgewater, NJ, May 5, 2016 - The Institute for Digital Transformation is pleased to announce that Doug Tedder has ...
The Simple Word That is the Key to Digital Success

The Simple Word That is the Key to Digital Success

Prefer to listen rather than read? An audio version of this article is available HERE. In Lewis Carroll’s classic “Alice ...
David Gandar, Institute Fellow

David Gandar, Institute Fellow

FOR IMMEDIATE RELEASE Bridgewater, NJ, April 27, 2016 - The Institute for Digital Transformation is pleased to announce that David ...
Frank Granito, Institute Fellow

Frank Granito, Institute Fellow

FOR IMMEDIATE RELEASE Bridgewater, NJ, April 20, 2016 - The Institute for Digital Transformation is pleased to announce that Dr ...
Jessica Carroll, Institute Fellow

Jessica Carroll, Institute Fellow

FOR IMMEDIATE RELEASE Bridgewater, NJ, April 18, 2016 - The Institute for Digital Transformation is pleased to announce that Jessica ...
Why You're the Key to Digital Transformation

Why You’re the Key to Digital Transformation

Everyone loves to talk about “digital transformation”, but attempting one is not for the faint of heart. Most efforts to ...
Introducing the IDT Institute Fellows

Introducing the IDT Institute Fellows

FOR IMMEDIATE RELEASE Bridgewater, NJ, April 6, 2016 -The Institute for Digital Transformation is proud to announce our Institute Fellow ...
Will Automation Eliminate the Role of ITSM?

Will Automation Eliminate the Role of ITSM?

Process automation has long been the holy grail for IT Service Management (ITSM). The promise of being able to not only ...
Why Digital Transformation Must Begin with You

Why Digital Transformation Must Begin with You

Your organization’s journey to digital transformation must start with you, the leader. Digital transformation pundits often draw great attention to the ‘digital’ ...
The Four Characteristics of Digital Transformation that Deliver Spectacular Results

The Four Characteristics of Digital Transformation that Deliver Spectacular Results

Digital Transformation is All Around You Is digital transformation a fad?  Is it just something that big companies are doing?  ...
Think Digital, Think People

Think Digital, Think People

There has been a recent avalanche of "go-digital" articles challenging executives to transform their organizations. Most have a technology bias ...
Engaged_Digital_Age

Let’s Get Engaged!

The foundation of success or failure of businesses in the digital age sits squarely on how IT Leadership engages with ...
The Three REAL Reasons You Should be Investing in Content

The Three REAL Reasons You Should be Investing in Content

Ever since Google and social media changed the nature of how people obtain information, there has been a siren call ...
Digital Enterprise Header

Defining the Digital Enterprise

The Digital Enterprise Hype Cycle Hype cycles can be fun and exciting. They often represent something new and important and ...
Why the Future Sells & How to Be a Part of It

Why the Future Sells & How to Be a Part of It

Why Does the Future Sell? Let me get this out of the way right now. I've misled you with the ...
New in the Member Portal - Industry Profile: SignaCert

New in the Member Portal – Industry Profile: SignaCert

Industry Profile: Interview with Bart Lauwers, CTO at SignaCert By Patrick Savard Today’s CIO is continuously challenged to dedicate more resources to innovation ...
Digital Era

2016: The Year of Doing Less

If there is just one thing that you could do differently this year to make yourself a better leader, what ...
The Three Ways That Selling to the Enterprise Has Changed

The Three Ways That Selling to the Enterprise Has Changed

As organizations begin the transformational process from Industrial Era organizations to becoming Digital Enterprises, the fundamentals of how and why ...
snow-day-digital-era

Presenteeism in the Digital Era

A Digital Era Snow Day? On January 22nd and 23rd, 2016, the Baltimore/Washington region experienced an epic snowstorm. When it ...
Cultivating a Landscape Without Castles

Cultivating a Landscape Without Castles

In Part 1 of this series we talked about the insular nature of “IT past.” We looked at how consumerization ...
The Future of Selling To The Enterprise

The Future of Selling To The Enterprise

If you’re in the business of selling technology to the enterprise, you can probably sense that things are changing dramatically ...
Fiefdoms, Walls and Wizards-Technology Past

Fiefdoms, Walls and Wizards-Technology Past

The customer has breached the castle. In a world overtaken by customer demand that businesses enable technology in ways that ...
Why This Year's "Black Friday" Marked the Demise of the Industrial Era

Why This Year’s “Black Friday” Marked the Demise of the Industrial Era

This year's Black Friday marked a turning point for retailers all around the world. But the implications are far more ...
We've Changed Our Name!

We’ve Changed Our Name!

We are proud to announce that we have changed our name! As of Thursday, November 13, 2015, The IT Transformation ...
The future of the bank branch is in trouble — here’s why

The future of the bank branch is in trouble — here’s why

The future of the bank branch is in trouble — here’s why  From Business Insider: The future of the bank ...
How to Stay Focused in a World of Distractions

How to Stay Focused in a World of Distractions

“Keep your eye on the ball." This is classic, sage advice suggesting that we must know what’s important and remain ...
Seven Habits of Pivot People

Seven Habits of Pivot People

I’m not much of a football fan. I know, that’s a scary thing to admit this time of year. Don’t ...
Why Your Next Off-site Will Probably Fail

Why Your Next Off-site Will Probably Fail

I have to admit something. I hated writing that subject line/title. I'm a generally a glass half full kind of ...
Overcoming the Curse of Knowledge

Overcoming the Curse of Knowledge

If you read my book, The Quantum Age of IT, you probably remember the term "The Curse of Knowledge." It's ...
How to Influence Those Who Don't Report To You

How to Influence Those Who Don’t Report To You

I'll never forget the day that I met Jim Cross. I was a young manager and Jim would have a ...
Balancing Between a Focus on Innovation versus Sustainment

Balancing Between a Focus on Innovation versus Sustainment

Much has been written about the need for IT organizations to focus more on innovation and less on delivery of ...
A Successful Scorecard

A Successful Scorecard

Originally published on  09/22/2014 on CIOInsight.com here. The New Jersey SIM Foundation's all-day charity golf event raised more money ever ...
IT-Business Alignment: Enough Already

IT-Business Alignment: Enough Already

Achieving business outcomes depends on fostering a new level of cross-departmental intimacy, not alignment. IT-business alignment. I hope I never ...
My New Web Show: Transform IT

My New Web Show: Transform IT

I sent this out via email this morning, but thought I'd share it here as well... Last week, I told ...
Why Creating an Ownership Culture is Key

Why Creating an Ownership Culture is Key

I sent this out via email this morning, but thought I'd share it here as well... I hope that you’re ...
What Nespresso Can Teach IT About the Customer Experience

What Nespresso Can Teach IT About the Customer Experience

As customers expect more and more from their IT organizations, the customer experience becomes ever more critical. Especially when business ...
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A ‘Call to Action’ for IT Leaders

A group of IT professionals and members from the IT service management community have issued a Call to Action with ...
In the Spirit of Service

In the Spirit of Service

The idea of servant leadership, of bringing humility and a servant’s attitude to our work, is something that we can ...
Karate David Dominici

Wake Up, IT! It’s All About Marketing

Many IT organizations do not understand what it means to be in IT. The truth is we are not in ...
The Four Pillars: The Secret to IT Transformation

The Four Pillars: The Secret to IT Transformation

The key to transforming your IT team includes redefining leadership, bridging organizational silos, mastering the customer equation and catalyzing change ...
Building a True Learning Organization

Building a True Learning Organization

Becoming a learning organization is the basis for creating a culture of service and innovation. It also helps bind your ...
The Three Attitudes of a Disciplined IT Department

The Three Attitudes of a Disciplined IT Department

To be trusted, IT organizations should focus on the customer experience, communicate proactively and effectively, and choose adaptability over rigor ...
The Courage of the Transparent CIO

The Courage of the Transparent CIO

CIOs need to be open and honest about IT projects. Otherwise, their customers will not be able to make informed ...
You Need to be an Emotionally Aware Leader

You Need to be an Emotionally Aware Leader

As we enter a new era for IT organizations, our next generation of leaders will have to embrace the idea ...