Journal of Digital Transformation

What You Need to Know (and Ignore) about Machine Reasoning

Recently, several technology companies have briefed me and professed to use a new type of artificial intelligence (AI) technology: machine reasoning ...
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The AI Promise and the Customer Experience Concern

A month ago, I attended a conference hosted by a well-known provider of Artificial intelligence (AI) based software for contact ...
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Overcoming the Enterprise Scale Problem

One of my very first jobs was for a concrete pipe company that was in the middle of a lawsuit ...
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Challenges Faced by Digitally Transformed Product Development

Product development went through some major upgrades in the past few years. On the software side there was the establishment ...
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Omnichannel as a Strategy

Ecommerce has grown rapidly in the last two years driven by lockdowns, social distancing, and remote work. Two years ago, ...
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What Digital Enterprises Can Learn from Nature

Digital Business is Just Business. At some point during the pandemic, it seems that collectively many organizations came to ...
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Ethics are Integral to Our Organization

This is the last of 8 articles describing the tenets of the Digital Transformation Manifesto. Culture of Empowering Leaders is ...
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Culture of Empowering Leaders

This is the seventh of 8 articles describing the tenets of the Digital Transformation Manifesto. Reimaging Strategy and Practices is ...
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Reimagining Strategy and Practices

This is the sixth of 8 articles describing the tenets of the Digital Transformation Manifesto. Decisions Driven by Data is ...
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Decisions Driven by Data

This is the fifth of 8 articles describing the tenets of the Digital Transformation Manifesto. Customer and Stakeholder Experience is ...
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