Journal of Digital Transformation is the Institute’s free online blog that provides practical insightful approaches to Digital Transformation. It contains hundreds of thought provoking articles from over a dozen Industry Leaders spanning 10 years.

Recent Posts

The Key to Generative AI Productivity

The Key to Generative AI Productivity

As is the case when truly innovative technologies emerge, the clamor by providers and users of these tools and platforms ...
Digital Transformation Takes a Village

Digital Transformation Takes a Village

Digital transformation takes a village. We often think and speak about this massive organizational endeavor through one lens or another, ...
Leadership Lessons of Ted Lasso

Leadership Lessons of Ted Lasso

I have never been a soccer fan, or should I say fรบtbol?ย  So, when I was encouraged to watch the ...
Digitalizing Lean Process Management

Digitalizing Lean Process Management

Digitalizing Lean Process Management The digital transformation cheerleaders promise your business will be faster, better, cheaper and more customer focused ...
Platform Governance in Organizations

Platform Governance in Organizations

In the last two years, we have witnessed the acceleration of digital transformation among organizations, with the adoption of digital ...
Resolving Ethical Dilemmas

Resolving Ethical Dilemmas

In my small contribution to the Instituteโ€™s recent LinkedIn Live event, โ€œLDE: Leadership Gift โ€“ Wisdom of the Year,โ€ I ...
Digital Leadership and Innovation

Digital Leadership and Innovation

This paper explores the intersection of digital leadership, ethics, and innovation within the United States Air Force (USAF) in the ...
Break Through the Language Barriers of Communication

Break Through the Language Barriers of Communication

Mixed Cultures On the first night of my trip to Edinburgh, Scotland this past November I found myself in a ...
Revolutionizing Reality

Revolutionizing Reality

Recently I visited Las Vegas and was amazed at the latest entertainment factory- The Las Vegas Sphere.ย  It isnโ€™t often ...
Structure is NOT Organization

Structure is NOT Organization

I was intrigued by an interview with Jennifer Pahlka (author of Re-coding America: Why Government Is Failing in the Digital ...
Sustainability and Digital Transformation

Sustainability and Digital Transformation

Sustainability and digital transformation are two concepts that have gained significant attention in recent times. Sustainability is โ€œconcerned with protecting ...
AI Requires New Business Models

AI Requires New Business Models

Major events in history tend to stick in our memory. We can often go back and remember what we did ...
Evolving Role of the CFO and Digital Transformation of the Finance Department

Evolving Role of the CFO and Digital Transformation of the Finance Department

Evolution of the CFO The role of the Chief Financial Officer (CFO) continues to evolve and expand due to a ...
Nita Sanger - Institute Fellow

Nita Sanger – Institute Fellow

Hillsborough, NJ, January 5, 2024 โ€“ The Institute for Digital Transformation is pleased to welcome Nita Sanger as an Institute ...
The ROI on Customer Experience

The ROI on Customer Experience

In today's competitive business landscape, companies across industries recognize the paramount importance of providing exceptional customer experiences. Customer experience (CX) ...
Cobots

Cobots

A few years ago, the focus for improvement in manufacturing was to eliminate waste and variation by implementing Lean and ...
The link between EX and CX

The link between EX and CX

In today's highly competitive business landscape, organizations are increasingly recognizing the critical importance of both employee experience (EX) and customer ...
Disrupting the Health Care Call Center Agent

Disrupting the Health Care Call Center Agent

In my previous post, โ€œIs it time to disrupt your Higher Ed Call Center?โ€ I described an all-too-common experience of ...
EQ in the Age of AI

EQ in the Age of AI

As artificial intelligence (AI) continues to reshape various aspects of our lives, it becomes increasingly important to consider the role ...
Lessons From Digital Transformation

Lessons From Digital Transformation

Earlier this year I participated in a very special event in London, Inspiring Change: Women Transforming Business. I had the ...
Balancing Employee Experience and Employee Engagement

Balancing Employee Experience and Employee Engagement

Employee experience and employee engagement are two critical concepts that profoundly influence an organization's success. Creating a motivated, productive, and ...
How Organizations Achieve Supply Chain Resilience in the Face of Disruption

How Organizations Achieve Supply Chain Resilience in the Face of Disruption

In an era characterized by increasing global interdependence, supply chain resilience has emerged as a critical factor in ensuring business ...
Is it Time to Disrupt Your Higher Ed Call Center?

Is it Time to Disrupt Your Higher Ed Call Center?

I recently received a letter from a major university. The letter stated that they needed some additional information and verification ...
The State of Digital Transformation In Asia

The State of Digital Transformation In Asia

Digital transformation has emerged as a global phenomenon, revolutionizing industries, societies, and economies worldwide. In recent years, Asia has been ...
What Gets Measured Gets Managed

What Gets Measured Gets Managed

It is popular in todayโ€™s business environment to separate leadership and management. In this paradigm, leaders inspire and motivate others ...
Intrapreneurship: The Complete Guide to Competitive Advantage - Part 4

Intrapreneurship: The Complete Guide to Competitive Advantage – Part 4

A Blueprint for a Competitive Advantage Introduction Before we dive into the blueprint, let's briefly recap our journey so far ...
The Attention Economy

The Attention Economy

In the digital age, marked by constant connectivity and an ever-expanding array of online platforms, the concept of the attention ...
Switching Off Work: Digital Pressure

Switching Off Work: Digital Pressure

Low unemployment or low employment? Unemployment rates are at an all-time low, but to what extent are we actually employing ...
Intrapreneurship: The Complete Guide to Competitive Advantage - Part 3

Intrapreneurship: The Complete Guide to Competitive Advantage – Part 3

Organizational Success Through Intrapreneurial Innovation Introduction In the previous two articles, we delved into the concept of intrapreneurship, distinguishing it ...
Amazon's Digital Transformation

Amazon’s Digital Transformation

Disrupting Industries Through Customer-Centric Design Amid the whirlwind of technological advancements shaping our modern world, Amazon stands as a shining ...
Intrapreneurship: The Complete Guide to Competitive Advantage - Part 2

Intrapreneurship: The Complete Guide to Competitive Advantage – Part 2

Unlocking Organizational Success Introduction Welcome to Part 2 of our series โ€œIntrapreneurship: The Complete Guide to Competitive Advantage" In Part ...
Introducing the Digital Transformation Readiness Tool

Introducing the Digital Transformation Readiness Tool

If you missed the collaboration announcement with TSO, you can read it here. We are thrilled to announce the first ...
Nora Osman - Institute Fellow

Nora Osman – Institute Fellow

Hillsborough, NJ, September 28, 2023 โ€“ The Institute for Digital Transformation is pleased to welcome Nora Osman as an Institute ...
Institute for Digital Transformation and TSO announce collaboration to deliver better outcomes for organizations

Institute for Digital Transformation and TSO announce collaboration to deliver better outcomes for organizations

Announcing the collaboration between the Institute for Digital Transformation and The Stationery Office (TSO), which will produce the next generation ...
Intrapreneurship: The Complete Guide to Competitive Advantage - Part 1

Intrapreneurship: The Complete Guide to Competitive Advantage – Part 1

Unveiling the Essence of Intrapreneurship Introduction Navigating the Shifting Landscape of 21st-Century Business In today's rapidly changing business environment, the ...
Implementing an Electronic Health Records (EHR) System

Implementing an Electronic Health Records (EHR) System

Digital transformation in healthcare can be made possible through a variety of initiatives that leverage technology to improve patient care, ...
AI Analysis of "Leadership in the Age of AI & the Evolving Workplace"

AI Analysis of “Leadership in the Age of AI & the Evolving Workplace”

Our latest episode of Leading in the Digital Era had four humans discussing the challenges of leadership in the Age ...
Robert Field - Chief Digital Officer

Robert Field – Chief Digital Officer

Hillsborough, NJ, June 27, 2023 โ€“ The Institute for Digital Transformation is pleased to welcome Robert Field on a part ...
Zero Trust: A Strategy For The Future Of Cybersecurity

Zero Trust: A Strategy For The Future Of Cybersecurity

As we entered 2023, we were bracing for the increase in cyber attacks to continue to grow. We are still ...
Embracing the Unpredictable

Embracing the Unpredictable

When I was a little girl, I would sit on our front porch in the summer, which faced West, and ...
Value vs Values

Value vs Values

The digital era is now well established, yet many still find it mystifying. The Institute launched a book earlier this ...
Digital Transformation and AI

Digital Transformation and AI

AI contains a variety of technologies, including self-learning capabilities, reaching above-human performance, while changing the work in enterprises by eliminating ...
๐˜ฟ๐™ž๐™œ๐™ž๐™ฉ๐™–๐™ก ๐˜ฟ๐™ž๐™–๐™ก๐™ค๐™œ๐™ช๐™š:<br />The CIO is Dead! Long Live the CIO!

๐˜ฟ๐™ž๐™œ๐™ž๐™ฉ๐™–๐™ก ๐˜ฟ๐™ž๐™–๐™ก๐™ค๐™œ๐™ช๐™š:
The CIO is Dead! Long Live the CIO!

The proliferation of CxO titles related to technology reflects the increasing importance of technology in business and the growing recognition ...
Why Discernment is a Critical Leadership Skill You Need to Develop

Why Discernment is a Critical Leadership Skill You Need to Develop

When it comes to leadership qualities, discernment may not be the first thing that comes to mind. In fact, it ...
Purpose-Driven Technology

Purpose-Driven Technology

โ€œTechnology is a useful servant but a dangerous master.โ€ โ€“ Christian Lange, Nobel Peace Prize laureate โ€œWhat is the purpose ...
Eliminating Data Silos to Facilitate Transformation

Eliminating Data Silos to Facilitate Transformation

There is a lot of conversation about Digital Transformation, but often only a partial understanding of what it is or ...
Infographic - Leveraging Knowledge Management for Digital Transformation

Infographic – Leveraging Knowledge Management for Digital Transformation

This infographic provides an overview of the ways in which knowledge management can facilitate a successful digital transformation. It highlights ...
๐˜ฟ๐™ž๐™œ๐™ž๐™ฉ๐™–๐™ก ๐˜ฟ๐™ž๐™–๐™ก๐™ค๐™œ๐™ช๐™š:<br />The First 6 Months

๐˜ฟ๐™ž๐™œ๐™ž๐™ฉ๐™–๐™ก ๐˜ฟ๐™ž๐™–๐™ก๐™ค๐™œ๐™ช๐™š:
The First 6 Months

In this special episode of ๐——๐—ถ๐—ด๐—ถ๐˜๐—ฎ๐—น ๐——๐—ถ๐—ฎ๐—น๐—ผ๐—ด๐˜‚๐—ฒ, we will showcase brief clips from the first six months of the series ...
Rapid Research Results<br />Digital Era Skills

Rapid Research Results
Digital Era Skills

Premise: About 20 years ago, three market forces converged which radically changed Information Technology forever.
SMART Factory Technology for Long-Term Sustainability

SMART Factory Technology for Long-Term Sustainability

In today's fast-paced digital age, technological advancements are changing the game for businesses everywhere. With Moore's Law doubling the number ...
Theory of Luck

Theory of Luck

I am fascinated by digital companies (โ€œunicornsโ€) that have been in the forefront of digital market development. Creating new standards, ...
Agile Performance Management

Agile Performance Management

ANYONE can plan, but not all can deliver. In fact, the average failure rate of strategy execution based on empirical ...
๐˜ฟ๐™ž๐™œ๐™ž๐™ฉ๐™–๐™ก ๐˜ฟ๐™ž๐™–๐™ก๐™ค๐™œ๐™ช๐™š:<br />The Agile (R)evolution

๐˜ฟ๐™ž๐™œ๐™ž๐™ฉ๐™–๐™ก ๐˜ฟ๐™ž๐™–๐™ก๐™ค๐™œ๐™ช๐™š:
The Agile (R)evolution

The ๐€๐ ๐ข๐ฅ๐ž ๐Œ๐š๐ง๐ข๐Ÿ๐ž๐ฌ๐ญ๐จ and methodologies have been around for over twenty years. During that time, agile has continued to evolve ...
How Business Architecture Supports the Digital Transformation Manifesto

How Business Architecture Supports the Digital Transformation Manifesto

The Digital Transformation Manifesto Tenets Define a Vision for the Organization of the Future The DT Manifesto by the Institute ...
Digital Transformation<br />A Game Changer in the Business World

Digital Transformation
A Game Changer in the Business World

Digital transformation is a game-changer in the business world, and it has become a crucial aspect for organizations to stay ...
๐˜ฟ๐™ž๐™œ๐™ž๐™ฉ๐™–๐™ก ๐˜ฟ๐™ž๐™–๐™ก๐™ค๐™œ๐™ช๐™š:<br />Inspiring Transformation

๐˜ฟ๐™ž๐™œ๐™ž๐™ฉ๐™–๐™ก ๐˜ฟ๐™ž๐™–๐™ก๐™ค๐™œ๐™ช๐™š:
Inspiring Transformation

It is well understood that resistance to change is one of the top reasons transforming an organization can falter. Supporting, ...
Chef Skills Required by a Digital Leader

Chef Skills Required by a Digital Leader

(Or all I know about leadership I learned in Culinary School) โ€œYes, Chef!โ€ย  was the first thing I learned on ...
Digital Transformation Process Flow

Digital Transformation Process Flow

The fourth industrial revolution is upon us. Businesses need to digitally transform their organizations or, at the very least, critical ...
Attention - The Core of Customer Experience

Attention – The Core of Customer Experience

The Attention War was first brought to the fore in a 2012 Forbes article to signal the start of competition ...
๐˜ฟ๐™ž๐™œ๐™ž๐™ฉ๐™–๐™ก ๐˜ฟ๐™ž๐™–๐™ก๐™ค๐™œ๐™ช๐™š:<br />Digital Leaders Require a Cognitive Shift

๐˜ฟ๐™ž๐™œ๐™ž๐™ฉ๐™–๐™ก ๐˜ฟ๐™ž๐™–๐™ก๐™ค๐™œ๐™ช๐™š:
Digital Leaders Require a Cognitive Shift

Traditional, outdated management models are roadblocks to transforming business in the rapidly evolving digital landscape. Today a critical business challenge ...
Dr. Dobrica (Dobie) Saviฤ‡ - Institute Fellow

Dr. Dobrica (Dobie) Saviฤ‡ – Institute Fellow

Hillsborough, NJ, February 8, 2023 โ€“ The Institute for Digital Transformation is pleased welcomeย Dr. Dobrica (Dobie) Saviฤ‡ as an Institute ...
๐˜ฟ๐™ž๐™œ๐™ž๐™ฉ๐™–๐™ก ๐˜ฟ๐™ž๐™–๐™ก๐™ค๐™œ๐™ช๐™š:<br />Transformation Requires a New Mindset

๐˜ฟ๐™ž๐™œ๐™ž๐™ฉ๐™–๐™ก ๐˜ฟ๐™ž๐™–๐™ก๐™ค๐™œ๐™ช๐™š:
Transformation Requires a New Mindset

๐ƒ๐ข๐ ๐ข๐ญ๐š๐ฅ ๐“๐ซ๐š๐ง๐ฌ๐Ÿ๐จ๐ซ๐ฆ๐š๐ญ๐ข๐จ๐ง โ€“ What organizations donโ€™t get, why, and how to overcome it Digital Transformation is much more than moving ...
๐ƒ๐ข๐ ๐ข๐ญ๐š๐ฅ ๐“๐ซ๐š๐ง๐ฌ๐Ÿ๐จ๐ซ๐ฆ๐š๐ญ๐ข๐จ๐ง ๐ƒ๐ž๐ฆ๐ฒ๐ฌ๐ญ๐ข๐Ÿ๐ข๐ž๐<br />Virtual Book Launch and Discussion

๐ƒ๐ข๐ ๐ข๐ญ๐š๐ฅ ๐“๐ซ๐š๐ง๐ฌ๐Ÿ๐จ๐ซ๐ฆ๐š๐ญ๐ข๐จ๐ง ๐ƒ๐ž๐ฆ๐ฒ๐ฌ๐ญ๐ข๐Ÿ๐ข๐ž๐
Virtual Book Launch and Discussion

Is Digital Transformation a mystery to you? Has everyone been telling you the โ€˜oneโ€™ way to transform? Let ๐——๐—ถ๐—ด๐—ถ๐˜๐—ฎ๐—น ๐—ง๐—ฟ๐—ฎ๐—ป๐˜€๐—ณ๐—ผ๐—ฟ๐—บ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ...
Problem Resolved but Not Solved

Problem Resolved but Not Solved

My son Bryce is 16 years old.ย  When he was in third grade we moved states, so he was in ...
Aleta L. Jeffress - Institute Fellow

Aleta L. Jeffress – Institute Fellow

Hillsborough, NJ, January 18, 2023 โ€“ The Institute for Digital Transformation is pleased welcome Aleta L. Jeffress as an Institute ...
Does Digital Transformation Still Matter?

Does Digital Transformation Still Matter?

The end of a year is always a time that I spend doing some reflection and pondering the โ€œbig questionsโ€ ...
Southwest Airlines Debacle Could Happen to You

Southwest Airlines Debacle Could Happen to You

Digital transformation is not just a fad or a โ€œnice to have.โ€ It is imperative in todayโ€™s business environment. The ...
Digital Transformation Demystified <br />Virtual Book Launch

Digital Transformation Demystified
Virtual Book Launch

Confused about the โ€˜Rightโ€™ Way to Transform Your Organization? "The โ€˜mysteryโ€™ of Digital Transformation is a red herring of ...
๐˜ฟ๐™ž๐™œ๐™ž๐™ฉ๐™–๐™ก ๐˜ฟ๐™ž๐™–๐™ก๐™ค๐™œ๐™ช๐™š:<br />Digital Transformation Demystified

๐˜ฟ๐™ž๐™œ๐™ž๐™ฉ๐™–๐™ก ๐˜ฟ๐™ž๐™–๐™ก๐™ค๐™œ๐™ช๐™š:
Digital Transformation Demystified

Is Digital Transformation a mystery to you? Has everyone been telling you the โ€˜oneโ€™ way to transform? Well join the ...
How to do Digital Transformation Wrong

How to do Digital Transformation Wrong

Many Digital Transformation initiatives go horribly wrong; enough that a LinkedIn survey found that 70% fail. Failure can be defined ...
Cyber Monday Membership Sale

Cyber Monday Membership Sale

We weren't planning on it, but since everyone is hyping their Black Friday / Cyber Monday sale, we felt we ...
Chuck Papageorgiou - Institute Fellow

Chuck Papageorgiou – Institute Fellow

Hillsborough, NJ, November 21, 2022 โ€“ The Institute for Digital Transformation is pleased welcomeย Chuck Papageorgiou as an Institute Fellow. Chuck ...
๐˜ฟ๐™ž๐™œ๐™ž๐™ฉ๐™–๐™ก ๐˜ฟ๐™ž๐™–๐™ก๐™ค๐™œ๐™ช๐™š:<br />Digital Innovation

๐˜ฟ๐™ž๐™œ๐™ž๐™ฉ๐™–๐™ก ๐˜ฟ๐™ž๐™–๐™ก๐™ค๐™œ๐™ช๐™š:
Digital Innovation

Industry leaders discuss how their approach to innovation is changing based upon technical and organizational capabilities in the digital age ...
๐˜ฟ๐™ž๐™œ๐™ž๐™ฉ๐™–๐™ก ๐˜ฟ๐™ž๐™–๐™ก๐™ค๐™œ๐™ช๐™š:<br />The Role of Service Management in Digital Transformation

๐˜ฟ๐™ž๐™œ๐™ž๐™ฉ๐™–๐™ก ๐˜ฟ๐™ž๐™–๐™ก๐™ค๐™œ๐™ช๐™š:
The Role of Service Management in Digital Transformation

Digital Transformation (DX) consists of true organizational change and business enabled by digital tools. Service management can guide and accelerate ...
๐˜ฟ๐™ž๐™œ๐™ž๐™ฉ๐™–๐™ก ๐˜ฟ๐™ž๐™–๐™ก๐™ค๐™œ๐™ช๐™š:<br />Digital Experience Value Engine

๐˜ฟ๐™ž๐™œ๐™ž๐™ฉ๐™–๐™ก ๐˜ฟ๐™ž๐™–๐™ก๐™ค๐™œ๐™ช๐™š:
Digital Experience Value Engine

In a post-industrial economy, what is the lever of value creation for the enterprise? And how should tech companies change ...
๐˜ฟ๐™ž๐™œ๐™ž๐™ฉ๐™–๐™ก ๐˜ฟ๐™ž๐™–๐™ก๐™ค๐™œ๐™ช๐™š:<br />Lessons from the Past for a New Way Forward

๐˜ฟ๐™ž๐™œ๐™ž๐™ฉ๐™–๐™ก ๐˜ฟ๐™ž๐™–๐™ก๐™ค๐™œ๐™ช๐™š:
Lessons from the Past for a New Way Forward

Institute Fellow Jeff Ton has written extensively on the leadership lessons that can be discovered through the historic Lewis & ...
How to Innovate Your Product or Service

How to Innovate Your Product or Service

In the last two years, we have witnessed the accelerated migration of organizations and consumers to digital platforms and services ...
Why We Need New Management Theories

Why We Need New Management Theories

Business leaders and managers are in a quagmire these days. After heralding the benefits of work-from-home (WFH) in the last ...
๐˜ฟ๐™ž๐™œ๐™ž๐™ฉ๐™–๐™ก ๐˜ฟ๐™ž๐™–๐™ก๐™ค๐™œ๐™ช๐™š:<br />Strategy to Reality for Digital Enterprises

๐˜ฟ๐™ž๐™œ๐™ž๐™ฉ๐™–๐™ก ๐˜ฟ๐™ž๐™–๐™ก๐™ค๐™œ๐™ช๐™š:
Strategy to Reality for Digital Enterprises

Whether an organization is already a digital enterprise or on the transformation journey to become one, leaders need the ability ...
Are You READY for Transformation?

Are You READY for Transformation?

Too often when we talk about Digital Transformation all we talk about is the latest hardware, software or applications. Yet ...
The Transformation Illusion

The Transformation Illusion

A new report titled Killing Time at Work โ€™22 from Qatalog and GitLab says, โ€œThe dramatic workplace shifts of the ...
The Lewis & Clark Experience<br />A New Way Forward

The Lewis & Clark Experience
A New Way Forward

To lead digital transformation in your organization, you need a new way of thinking, a new way forward. And what ...
What You Need to Know (and Ignore) about Machine Reasoning

What You Need to Know (and Ignore) about Machine Reasoning

Recently, several technology companies have briefed me and professed to use a new type of artificial intelligence (AI) technology:ย machine reasoning ...
The AI Promise and the Customer Experience Concern

The AI Promise and the Customer Experience Concern

A month ago, I attended a conference hosted by a well-known provider of Artificial intelligence (AI) based software for contact ...
Overcoming the Enterprise Scale Problem

Overcoming the Enterprise Scale Problem

One of my very first jobs was for a concrete pipe company that was in the middle of a lawsuit ...
Challenges Faced by Digitally Transformed Product Development

Challenges Faced by Digitally Transformed Product Development

Product development went through some major upgrades in the past few years. On the software side there was the establishment ...
Omnichannel as a Strategy

Omnichannel as a Strategy

Ecommerce has grown rapidly in the last two years driven by lockdowns, social distancing, and remote work. Two years ago, ...