Tedder Consulting, LLC
Doug Tedder is the principal of Tedder Consulting LLC, where he helps CIOs and IT leaders improve the business value delivered by their technology organizations.
With more than 25 years of experience in enterprise and IT service management, Doug works with organizations to strengthen IT operations, align technology strategy with business priorities, and build more responsive, reliable, and effective service organizations. His approach combines recognized industry practices with practical experience, focusing on solutions that can be implemented, sustained, and continually improved.
Doug brings particular expertise in service management strategy, ITSM assessments, process design and improvement, value stream mapping, agile service management, governance, coaching, and organizational transformation. He is known for translating complex service management concepts into clear, actionable approaches that work for senior leaders as well as day to day practitioners.
A frequent speaker, writer, and industry contributor, Doug has been actively involved in the IT service management community through webinars, conferences, professional associations, and industry events. He has held leadership roles with itSMF USA and has contributed extensively to advancing service management practices.
Doug holds numerous professional certifications across ITIL, ISO/IEC 20000, Lean IT, Agile Service Management, DevOps, Knowledge Centered Service, and related disciplines. His work is centered on a simple objective: helping organizations turn IT from a source of friction into a stronger contributor to business performance.
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Interview with Lindsay Farley, CEO StrategyNest Read the first part of this interview “Benefits of Using Artificial Intelligence in Marketing” Resistance to Artificial Intelligence “When we first started promoting the use of AI as part of social media marketing, I was...
Interview with Lindsay Farley, CEO StrategyNest “We’re a marketing company using artificial intelligence to grow our customers’ businesses.” That’s how Lindsay Farley introduced her company, StrategyNest, at an August 2017 business networking event in Indianapolis....
To meet the demands of the always-connected,buy-at-any-time consumer, many businesses have implemented technology to meet that demand and called those efforts "digital transformation". Early transformation efforts were focused on initiatives like e-commerce,...
The chatbots are coming! The chatbots are coming! The chatbots…are already here. What’s a chatbot? A chatbot is a service [computer program], powered by rules and sometimes artificial intelligence, that a user interacts with via a chat interface.1 Chatbots are easy...
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