𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗗𝗶𝗮𝗹𝗼𝗴𝘂𝗲: Climbing Together-People Who Get You There (S03E12)

𝗛𝗼𝘀𝘁:
Maggie Rose Macar https://www.linkedin.com/in/maggierosemacar/
𝗚𝘂𝗲𝘀𝘁𝘀:
Lauren Jones https://www.linkedin.com/in/lauren-jones-0113a99/
Theresa Pidcock https://www.linkedin.com/in/theresahampsonpidcock/
Nathalia Rojas https://www.linkedin.com/in/nathalia-rojas/

Success is never a solo climb. Discover the strategies top leaders use to reach new heights in the digital age. This session served as a guide for those seeking to leverage coaching, community, and self-awareness to successfully navigate digital and organizational change.

[00:00] Intro
[04:42] Personal Journeys to Coaching: Transformation and Resilience
[12:40] Corporate Careers, Burnout, and the Coaching Pivot
[19:01] Founders and Coaching: Breaking Stigma and Boosting Success
[21:41] Moving Past Perfectionism: Emotional Barriers and Growth
[29:53] Failing Forward: Lessons from Entrepreneurship
[32:24] Invisible Workloads: Juggling Life and Leadership
[35:49] Gaining Clarity, Setting Boundaries, and Personal Strategies
[40:32] Managing Burnout: Tools, Hats, and the Myth of Work-Life Balance
[45:01] Tactical Advice for Founders: Tribe, Tools, and Taking Action
[47:55] Distinguishing Coaching from Therapy: Finding the Right Support
[50:31] Take Action: Small Wins, Self-Honor, and the Value of Coaching
[53:36] Final Thoughts and Replay Information

🧩 𝗖𝗼𝗮𝗰𝗵𝗶𝗻𝗴 𝗮𝘀 𝗮 𝗖𝗮𝘁𝗮𝗹𝘆𝘀𝘁 𝗳𝗼𝗿 𝗖𝗵𝗮𝗻𝗴𝗲: The speakers highlighted how coaching can initiate deep personal and organizational transformation by providing clarity, actionable feedback, and the space to manage complex emotions or pivot through business challenges. It was emphasized that coaching finds people when they are ready for growth, rather than being an obvious career goal from the beginning.

🔥 𝗡𝗮𝘃𝗶𝗴𝗮𝘁𝗶𝗻𝗴 𝗕𝘂𝗿𝗻𝗼𝘂𝘁 𝗮𝗻𝗱 𝗦𝘁𝗿𝗲𝘀𝘀: Founders and leaders discussed the recurring cycle of burnout and emphasized tangible solutions—including coaching, mindfulness, physical activity, and clear boundary-setting—to break out of unproductive patterns. They stressed the importance of recognizing physical and emotional signals before burnout becomes overwhelming.

🔍 𝗘𝗺𝗯𝗿𝗮𝗰𝗶𝗻𝗴 𝗜𝗺𝗽𝗲𝗿𝗳𝗲𝗰𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗙𝗮𝗶𝗹𝘂𝗿𝗲: The episode underscored the importance of reframing failure as essential data for learning and innovation, especially in entrepreneurship. Through stories and practical examples, panelists illustrated how rapid iteration and the willingness to fail fast are critical for business and personal development.

🌲 𝗖𝗿𝗲𝗮𝘁𝗶𝗻𝗴 𝗦𝗽𝗮𝗰𝗲 𝗳𝗼𝗿 𝗦𝗲𝗹𝗳-𝗖𝗼𝗺𝗽𝗮𝘀𝘀𝗶𝗼𝗻: Self-reflection and giving oneself grace were core themes, with all speakers sharing the need to acknowledge vulnerabilities and take action, even through imperfect or small steps. This practice, they noted, can unlock creativity, better decision-making, and sustainable leadership.

💃 𝗙𝘂𝗻 𝗙𝗮𝗰𝘁: 🕺
Lauren Jones describes herself as a "recovering corporate executive," having spent 25 years in corporate banking before transitioning to coaching. She credits her five-year-old child with teaching her more about emotional intelligence and negotiation than years in the boardroom.

🔮 𝗘𝘅𝗽𝗲𝗿𝘁 𝗔𝗱𝘃𝗶𝗰𝗲

🗂️ Lauren advised listeners to distinguish between when they needed therapy, to address lingering issues from the past, and when they would benefit from coaching, which focuses on moving forward and building confidence. She emphasized that coaching could help people realize their future plans and strengthen their ability to trust themselves in decision-making.

📝 Nathalia encouraged listeners to allow themselves to be vulnerable and to give themselves grace as they navigate their personal and professional growth. She also recommended journaling as a way to express and process emotions rather than suppressing them.

🏃‍♀️ Theresa recommended taking immediate, small actions to reduce anxiety and break through inertia, whether in personal or business areas. She also pointed out the value of having both a coach and a therapist, as each serves a unique purpose in personal development.

🕑 Maggie suggested that founders should find at least one supportive peer who understands the entrepreneurial journey and develop simple code words or signals to foster open communication. She also urged listeners to try coaching, mentioning that Zant offered up to three free sessions to support founders in their professional growth.

Watching the replay of this episode gives viewers deep insights into how coaching evolves careers, why burnout can be a catalyst for reinvention, and how personal stories shape new leadership journeys.

𝐒𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞:
https://www.youtube.com/@InstituteDigitalTransformation/?sub_confirmation=1

𝐅𝐨𝐫 𝐦𝐨𝐫𝐞 𝐢𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐚𝐛𝐨𝐮𝐭 𝐭𝐡𝐞 𝐈𝐧𝐬𝐭𝐢𝐭𝐮𝐭𝐞 𝐟𝐨𝐫 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧:
https://www.institutefordigitaltransformation.org/ ...

𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗗𝗶𝗮𝗹𝗼𝗴𝘂𝗲: Bots, Bias and Resumes (S03E11)

𝗛𝗼𝘀𝘁:
Aleta Jeffress https://www.linkedin.com/in/aletajeffress/
𝗚𝘂𝗲𝘀𝘁𝘀:
Lori Frasier https://www.linkedin.com/in/lori-frasier/
Kellie Isaac https://www.linkedin.com/in/kpisaac/
Rolf Kramer https://www.linkedin.com/in/rolfkramer1/

This episode explored the growing role of artificial intelligence in the hiring and recruitment process. The conversation brought together perspectives from leaders in human resources, staffing, and technology to address both opportunities and challenges triggered by AI-driven resume screening, automation, and candidate experience.

[00:00] Intro
[04:53] AI in Hiring: Evolution and Efficiency
[09:24] Resumes in the Age of AI: Tailoring and Keywords
[12:54] Resumes vs. LinkedIn: What Matters Most?
[17:08] Human Voice vs. AI-Generated Applications
[21:03] Interviewing in a World of Bots and Fake Candidates
[22:55] Addressing Age Bias and Resume Strategies
[27:04] Highlighting Skills and Functional Resumes
[33:54] The Ongoing Power of Human Networking
[41:16] Finding the Right Fit: Self-Reflection, AI Tools, and Career Planning
[50:35] Final Advice: Embracing AI and Leveraging Relationships
[53:41] Closing Thoughts and Where to Watch Replays

🔑 𝗞𝗲𝘆 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀

🔎 𝗔𝗜 𝗶𝗻 𝗵𝗶𝗿𝗶𝗻𝗴 𝗶𝘀 𝗻𝗼𝘁 𝗻𝗲𝘄: Automated resume screening systems have existed since the 1990s, but their sophistication has increased dramatically, shifting the focus from simple keyword matches to complex algorithms that influence both efficiency and candidate selection.

⚖️ 𝗛𝘂𝗺𝗮𝗻 𝘁𝗼𝘂𝗰𝗵 𝗿𝗲𝗺𝗮𝗶𝗻𝘀 𝗲𝘀𝘀𝗲𝗻𝘁𝗶𝗮𝗹: Despite advancements in automation, human decision-making remains crucial in final hiring decisions. Human involvement helps offset system limitations and provides the personal evaluation missing from AI-driven processes.

💡 𝗥𝗲𝘀𝘂𝗺𝗲 𝗼𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝗺𝗮𝘁𝘁𝗲𝗿: Tailoring your resume with keywords drawn from job descriptions is more important than ever, as applicant tracking systems prioritize these matches. Integrating relevant keywords throughout resumes and LinkedIn profiles can enhance a candidate’s chances of being surfaced to recruiters.

🛑 𝗔𝗜-𝗴𝗲𝗻𝗲𝗿𝗮𝘁𝗲𝗱 𝗰𝗼𝗻𝘁𝗲𝗻𝘁 𝗵𝗮𝘀 𝗹𝗶𝗺𝗶𝘁𝘀: While using AI as a tool for resume and cover letter creation can save time, it is vital to personalize and review outputs. Hiring professionals can increasingly spot content that is entirely AI-generated and may prefer authentic, candidate-driven language.

📶 𝗢𝘃𝗲𝗿𝗰𝗼𝗺𝗶𝗻𝗴 𝗯𝗶𝗮𝘀 𝗮𝗻𝗱 𝗻𝗲𝘁𝘄𝗼𝗿𝗸𝗶𝗻𝗴: Bias—both human and algorithmic—remains a challenge, particularly regarding age and experience. Active networking and leveraging personal connections are still essential strategies to uncover hidden opportunities and differentiate yourself from the digital crowd.

💃 𝗙𝘂𝗻 𝗙𝗮𝗰𝘁: 🕺
When you use the "Easy Apply" button on job applications, some systems instantly analyze your resume and LinkedIn profile to tell you how many required skills you match—even before you hit submit. That means AI is often judging your fit before a human ever sees your application.

🔮 𝗘𝘅𝗽𝗲𝗿𝘁 𝗔𝗱𝘃𝗶𝗰𝗲

🎯 𝗥𝗼𝗹𝗳 advised listeners to embrace AI rather than fear it, emphasizing that understanding and utilizing AI would make job seekers more competitive. He recommended that applicants consider what hiring managers want and use AI strategically to model their application to those expectations.

🤝 𝗟𝗼𝗿𝗶 emphasized that AI could be a job seeker's friend and powerful partner when used thoughtfully, but reminded everyone that real human relationships and networking remained essential for career growth. She encouraged listeners to remain proactive in building and leveraging human connections.

💡 𝗞𝗲𝗹𝗹𝗶𝗲 stated that AI should be treated as a helpful tool for refining resumes and job searches, but underscored that personal authenticity was crucial once reaching the interview stage. She highlighted using AI to facilitate good conversations but stressed the importance of bringing one’s true self when meeting decision-makers.

🔗 𝗔𝗹𝗲𝘁𝗮 summarized that, while leveraging AI and refining digital strategies was important, ultimately humans still hire humans. She concluded by urging viewers to blend AI tools with continued skill-building and active networking to successfully secure new roles.

👀 𝗪𝗮𝘁𝗰𝗵 𝘁𝗵𝗲 𝗥𝗲𝗽𝗹𝗮𝘆!
You will gain unique perspectives on how to stand out in the AI-driven job market, practical strategies for resume visibility, and expert advice for balancing technology with authentic human connection in your career journey.


𝐒𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞:
https://www.youtube.com/@InstituteDigitalTransformation/?sub_confirmation=1

𝐅𝐨𝐫 𝐦𝐨𝐫𝐞 𝐢𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐚𝐛𝐨𝐮𝐭 𝐭𝐡𝐞 𝐈𝐧𝐬𝐭𝐢𝐭𝐮𝐭𝐞 𝐟𝐨𝐫 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧:
https://www.institutefordigitaltransformation.org/ ...

𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗗𝗶𝗮𝗹𝗼𝗴𝘂𝗲: EX = CX The Experience Advantage (S03E10)

𝗛𝗼𝘀𝘁:
Nora Osman https://www.linkedin.com/in/noraosman/
𝗚𝘂𝗲𝘀𝘁𝘀:
Mari Considine https://www.linkedin.com/in/mariconsidine/
Sakari Kyrö https://www.linkedin.com/in/sakarikyro/
Courtney Warford https://www.linkedin.com/in/courtneywarford01/

Leaders in customer and employee experience explored the powerful relationship between Employee Experience (EX) and Customer Experience (CX). The discussion revealed why organizations cannot achieve sustained customer satisfaction without deeply investing in the experience of their workforce. With actionable examples from healthcare, IT, and manufacturing, the panel demonstrated how empowering employees drives growth, loyalty, and innovation. The conversation offered practical strategies and bold recommendations for organizations seeking to elevate both their people and their brands.

[00:00] Intro
[04:03] Why Employee Experience Matters
[07:26] Connecting Employee Experience (EX) with Customer Experience (CX)
[09:29] Measuring the Impact: ROI and Organizational Outcomes
[13:51] Practical Changes: Technology and Communication in the Workplace
[17:24] Leveraging Data and Sentiment to Improve Workplace Experience
[20:31] Real World Examples: Customer Experience Transformation at AGCO
[25:11] Collecting and Acting on Employee Feedback
[29:38] Lessons Learned: Underestimating the Power of Employee Experience
[33:11] The Importance of Communication During Organizational Change
[36:24] Building Empathy: Employee Engagement Strategies
[42:13] Key Research: The Eight Drivers of Employee Engagement
[46:08] Future Forward: Bold Moves for Experience Advantage

🔑 𝗞𝗲𝘆 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀:

🔗 𝗖𝗼𝗻𝗻𝗲𝗰𝘁𝗶𝗼𝗻 𝗕𝗲𝘁𝘄𝗲𝗲𝗻 𝗘𝗫 𝗮𝗻𝗱 𝗖𝗫: Organizations that prioritize both employee and customer experience outperform peers in innovation, financial results, and workplace satisfaction. These organizations implement practices that directly link the quality of internal engagement to external loyalty and growth.

📊 𝗠𝗲𝗮𝘀𝘂𝗿𝗶𝗻𝗴 𝗜𝗺𝗽𝗮𝗰𝘁 𝗮𝗻𝗱 𝗔𝗰𝘁𝗶𝗻𝗴 𝗼𝗻 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸: Successful organizations not only gather employee and customer feedback, but consistently act on it. Transparent communication about survey results and following up with tangible improvements create trust and engagement.

🤝 𝗖𝘂𝗹𝘁𝘂𝗿𝗲 𝗖𝗵𝗮𝗻𝗴𝗲 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝘀 𝗘𝗺𝗽𝗼𝘄𝗲𝗿𝗺𝗲𝗻𝘁: True transformation happens when middle management and frontline staff are empowered—not just senior leaders. Overhauling communication strategies and flattening hierarchy ensures culture is driven at every organizational level.

💡 𝗦𝗺𝗮𝗹𝗹 𝗖𝗵𝗮𝗻𝗴𝗲𝘀, 𝗕𝗶𝗴 𝗥𝗲𝘀𝘂𝗹𝘁𝘀: Minor, context-specific shifts—such as adapting communication styles to employee expectations—can result in significant improvements in experience scores and overall satisfaction. Listening and tailoring interactions, rather than applying generic solutions, leads to more meaningful connections.

🛠 𝗣𝘂𝗿𝗽𝗼𝘀𝗲 𝗮𝗻𝗱 𝗥𝗲𝗰𝗼𝗴𝗻𝗶𝘁𝗶𝗼𝗻 𝗗𝗿𝗶𝘃𝗲 𝗠𝗼𝘁𝗶𝘃𝗮𝘁𝗶𝗼𝗻: Employees who see how their daily work connects to a larger mission feel more engaged and motivated. Recognition, opportunities for growth, and alignment with company values were highlighted as essential drivers for both EX and CX excellence.


💃 𝗙𝘂𝗻 𝗙𝗮𝗰𝘁: 🕺
When outsourcing IT support, a Norwegian energy company discovered that being “too friendly” and asking personal questions—like “How is your family?”—actually annoyed employees under stress. A simple script change to “How can I help?” dramatically improved satisfaction scores.

🔮 𝗘𝘅𝗽𝗲𝗿𝘁 𝗔𝗱𝘃𝗶𝗰𝗲

🛠️ 𝗦𝗮𝗸𝗮𝗿𝗶 𝗞𝘆𝗿𝗼 encouraged leaders to set aside ego and foster true collaboration, noting that real progress comes from teams working shoulder to shoulder on organizational challenges. He highlighted that teams could achieve more using the principle, "your ego is not your amigo."

🏢 𝗠𝗮𝗿𝗶 𝗖𝗼𝗻𝘀𝗶𝗱𝗶𝗻𝗲 advocated for flattening hierarchies to empower everyone to contribute to a great employee experience, not just leadership. She highlighted that making culture a shared responsibility can be a key differentiator.

🗣️ 𝗖𝗼𝘂𝗿𝘁𝗻𝗲𝘆 𝗪𝗮𝗿𝗳𝗼𝗿𝗱 advised leaders to genuinely seek and act on employee feedback, stressing that trust and empowerment fuel positive change. She pointed out that enabling passionate employees to lead improvements accelerates organizational growth.

🎬 𝗡𝗼𝗿𝗮 𝗢𝘀𝗺𝗮𝗻 recommended treating employees as VIPs from entry to exit, as appreciation fuels better customer experiences. She noted that dignity and respect for employees lead to stronger service and lasting brand advocacy.


👀 𝗪𝗮𝘁𝗰𝗵 𝘁𝗵𝗲 𝗥𝗲𝗽𝗹𝗮𝘆!
Gain proven strategies for linking employee and customer experience, hear practical case studies from multiple industries, and discover what leading organizations are doing differently to gain the “experience advantage.” Tune in to learn how to foster a culture where empowered employees drive customer loyalty and business growth.

𝐒𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞:
https://www.youtube.com/@InstituteDigitalTransformation/?sub_confirmation=1

𝐅𝐨𝐫 𝐦𝐨𝐫𝐞 𝐢𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐚𝐛𝐨𝐮𝐭 𝐭𝐡𝐞 𝐈𝐧𝐬𝐭𝐢𝐭𝐮𝐭𝐞 𝐟𝐨𝐫 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧:
https://www.institutefordigitaltransformation.org/ ...

𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗗𝗶𝗮𝗹𝗼𝗴𝘂𝗲: Reality Check: CIO View (S03E09).mp4

𝗛𝗼𝘀𝘁:
Jessica Carroll https://www.linkedin.com/in/arthughes1/
𝗚𝘂𝗲𝘀𝘁𝘀:
Larry Bonfante https://www.linkedin.com/in/larrybonfante/
Graeme Cochrane https://www.linkedin.com/in/graeme-cochrane/
Ed Gustenhoven https://www.linkedin.com/in/egustenhoven/
Cathy Lilli https://www.linkedin.com/in/cathleen-lilli-1951911/

This episode took a pragmatic look at how CIOs are leveraging AI and adapting to economic volatility. The panel explored where AI creates real value in organizations, how emerging technologies are shifting employee and customer experiences, and what leadership skills are needed in an environment shaped by disruption.

[00:00] Intro
[04:53] AI Beyond the Hype: Real Applications and Value in the Enterprise
[08:37] Industry Perspectives: Supply Chain, Personalization, and Marketing Applications
[11:57] AI’s Impact on Employee and Customer Experience
[13:44] Data Foundations: Building Reliable Analytics for AI Success
[16:41] Leadership Preparation: Adapting to Emerging Technologies
[18:39] Managing Talent for an AI-Driven Future
[20:34] Looking Ahead: What Excites CIOs About AI?
[24:05] Navigating Disruption: The Changing Role of the CIO
[27:29] Balancing Risk and Innovation in the Supply Chain
[30:28] Lessons on Resilience: Talent, Teamwork, and Adaptability
[34:01] Driving Engagement: Communication and Business Alignment
[36:31] Essential Qualities for Today’s Technology Leaders
[40:45] Speed Round: Panel’s Key Advice for Navigating Digital Change
[46:14] Closing Thoughts and Wrap-Up

🔑 𝗞𝗲𝘆 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀

🔎 𝗔𝗜 𝗩𝗮𝗹𝘂𝗲 𝘃𝘀. 𝗛𝘆𝗽𝗲
Most organizations are investing heavily in AI, but only a small fraction are achieving measurable value. The panel stressed that hype must be replaced by practical frameworks, targeted applications, and clear objectives that tie technology investments to real business outcomes.

📈 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀-𝗗𝗿𝗶𝘃𝗲𝗻, 𝗧𝗲𝗰𝗵-𝗘𝗻𝗮𝗯𝗹𝗲𝗱 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻
Consensus emerged that success begins by anchoring new technologies to specific business challenges and desired outcomes. Identity and measurement frameworks such as OKRs (Objectives and Key Results) and capability models are critical to ensuring tech initiatives drive ROI, rather than becoming experiments in search of a problem.

🤖 𝗔𝗜 𝗜𝘀 𝗮𝗻 𝗘𝗻𝗮𝗯𝗹𝗲𝗿, 𝗡𝗼𝘁 𝗮 𝗧𝗵𝗿𝗲𝗮𝘁
AI was described not as a replacement for human roles but as a powerful tool for augmented decision making, hyper-personalization, and removing mundane tasks. The greatest value is unlocked when organizations empower employees to focus on higher-value work and foster collaboration between humans and AI.

🚚 𝗔𝗴𝗶𝗹𝗶𝘁𝘆 𝗶𝗻 𝗩𝗼𝗹𝗮𝘁𝗶𝗹𝗲 𝗦𝘂𝗽𝗽𝗹𝘆 𝗖𝗵𝗮𝗶𝗻𝘀
Supply chain leaders highlighted the importance of modular, “Lego block” technology systems that support fast adaptation during disruption. Agility, risk tolerance, and ongoing process refinement are key—over-indexing on risk mitigation can stifle needed innovation.

🧩 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽 𝗮𝗻𝗱 𝗣𝗲𝗼𝗽𝗹𝗲 𝗮𝘁 𝘁𝗵𝗲 𝗖𝗼𝗿𝗲
Building resilient organizations amid disruption demands more than technology; it relies on deep business partnerships, continuous talent development, and transparent communication. Investing in the right skills and fostering a culture of empathy, adaptability, and servant leadership are enduring differentiators.

💃 𝗙𝘂𝗻 𝗙𝗮𝗰𝘁: 🕺
Did you know that while 92% of companies report investing in AI, only about 1% say they are actually getting value from it?

🔮 𝗘𝘅𝗽𝗲𝗿𝘁 𝗔𝗱𝘃𝗶𝗰𝗲
🛠️ Larry Bonfante stressed focusing on what leaders can control, such as building strong cultures and clear communication. He emphasized the lasting impact of servant leadership and people development.

🎯 Cathy Lilli advised designing technology with the user experience and change management in mind. Cathy said this approach leads to better adoption and satisfaction.

🏃‍♂️ Ed Gustenhoven encouraged building for agility by prioritizing ROI and upskilling teams. Ed said adaptability and transparency were key in uncertain times.

📊 Graeme Cochrane recommended tying technology efforts to measurable business goals and learning from failures. Graeme highlighted the importance of clear KPIs and business alignment.

💡 Jessica Carroll emphasized sharing outcomes in business language and encouraging feedback. Jessica noted that clear communication helps everyone understand purpose and value.



👀 𝗪𝗮𝘁𝗰𝗵 𝘁𝗵𝗲 𝗥𝗲𝗽𝗹𝗮𝘆!
The conversation cut through the buzz, offering actionable frameworks, data-driven strategies, and leadership principles to thrive in the digital age. Attendees benefited from first-hand perspectives and interactive discussion, addressing both AI advancements and the rapidly transforming business environment.



𝐒𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞:
https://www.youtube.com/@InstituteDigitalTransformation/?sub_confirmation=1

𝐅𝐨𝐫 𝐦𝐨𝐫𝐞 𝐢𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐚𝐛𝐨𝐮𝐭 𝐭𝐡𝐞 𝐈𝐧𝐬𝐭𝐢𝐭𝐮𝐭𝐞 𝐟𝐨𝐫 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧:
https://www.institutefordigitaltransformation.org/ ...

𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗗𝗶𝗮𝗹𝗼𝗴𝘂𝗲: AI Without Guardrails = Chaos (S03E08)

𝗛𝗼𝘀𝘁:
Art Hughes https://www.linkedin.com/in/arthughes1/
𝗚𝘂𝗲𝘀𝘁𝘀:
Sachin Sharma https://www.linkedin.com/in/sachin-sharmadr/
Kate Francis https://www.linkedin.com/in/kate-francis/
Rick Mirabile https://www.linkedin.com/in/rjmirabile/

The episode brought together experts to discuss the complexities and implications of implementing AI in organizations. The focus was ensuring AI's effectiveness while managing security and privacy concerns. The conversation offered insights into AI's role in digital productivity and the importance of implementing adequate guardrails to protect sensitive data.

[00:00] Intro
[03:47] The Reality of AI and Guardrails
[08:33] Risks of AI: A Cautionary Tale
[11:33] Security Concerns in AI Implementation
[16:05] The Rise of Shadow AI
[18:29] Ethical Responses and Security Responsibilities
[23:11] Education and User Training on AI
[30:05] Organizational Culture and AI Adoption
[36:25] Impact of AI on Human Capital Management
[44:31] Final Thoughts and Recommendations

🔑 𝗞𝗲𝘆 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀

🛡️ 𝗠𝘆𝘁𝗵 𝗼𝗳 𝗣𝗹𝘂𝗴 𝗮𝗻𝗱 𝗣𝗹𝗮𝘆: The idea that AI is simply plug-and-play is a misconception. Implementing AI effectively requires substantial governance to avoid liabilities such as data leaks and inaccuracies.

🔍 𝗥𝗼𝗹𝗲 𝗼𝗳 𝗧𝗿𝘂𝘀𝘁 𝗮𝗻𝗱 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆: Trust in AI's output is essential, and organizations must integrate their values into AI systems to build this trust, which becomes critical when sensitive information is processed.

🚀 𝗕𝗮𝗹𝗮𝗻𝗰𝗶𝗻𝗴 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝘄𝗶𝘁𝗵 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆: While guardrails are essential to protect organizations from security breaches, they do not stifle innovation. Instead, they enable responsible and scalable AI implementation.

🌐 𝗖𝘂𝗹𝘁𝘂𝗿𝗮𝗹 𝗦𝗵𝗶𝗳𝘁: Implementing AI goes beyond technology; it's a cultural shift. Organizations must embed AI within their culture, considering its impact on talent management and operational processes.

📚 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝗔𝗱𝗼𝗽𝘁𝗶𝗼𝗻 𝗖𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲𝘀: Many organizations face challenges in training employees on AI's use and implications. Effective onboarding and training are crucial for responsible AI adoption and utilization.

💃 𝗙𝘂𝗻 𝗙𝗮𝗰𝘁: 🕺
Sachin shared a humorous story about using an AI fitness app that unexpectedly recommended motor oil in his diet plan. This highlights how evolving AI systems can sometimes misinterpret data from the internet, emphasizing the importance of oversight and guided learning in AI deployment.

🔮 𝗘𝘅𝗽𝗲𝗿𝘁 𝗔𝗱𝘃𝗶𝗰𝗲

🎯 𝗦𝗮𝗰𝗵𝗶𝗻 𝗦𝗵𝗮𝗿𝗺𝗮 advised consumers and organizations not to blindly trust AI, likening it to a friend with an answer to everything. Instead, he recommended treating AI as a personal assistant, ensuring sensitive information is redacted to maintain privacy.

🔍 𝗞𝗮𝘁𝗲 𝗙𝗿𝗮𝗻𝗰𝗶𝘀 suggested organizations should start integrating AI by automating tasks they already understand well, rather than new and unfamiliar processes. She emphasized the need for a collaborative approach involving all company departments to embrace and manage AI's cultural impact effectively.

👥 𝗥𝗶𝗰𝗸 𝗠𝗶𝗿𝗮𝗯𝗶𝗹𝗲 encouraged individuals not to fear AI but to approach its use intelligently, considering its potential to enhance both work and personal lives. He stressed caution, advising against naivety when sharing information with AI tools.

🚀 𝗔𝗿𝘁 𝗛𝘂𝗴𝗵𝗲𝘀 noted that AI should be seen as an amplifier for digital transformation strategies, focusing on integration rather than replacement. He highlighted the importance of guardrails, which, according to him, do not hinder but responsibly enable innovation at scale.

👀 𝗪𝗮𝘁𝗰𝗵 𝘁𝗵𝗲 𝗥𝗲𝗽𝗹𝗮𝘆!
Watch the replay of this insightful episode to gain valuable perspectives on the secure implementation of AI technologies. Learn how to harness AI's potential without compromising security and explore strategies to integrate AI into your organizational culture effectively.

𝐒𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞:
https://www.youtube.com/@InstituteDigitalTransformation/?sub_confirmation=1

𝐅𝐨𝐫 𝐦𝐨𝐫𝐞 𝐢𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐚𝐛𝐨𝐮𝐭 𝐭𝐡𝐞 𝐈𝐧𝐬𝐭𝐢𝐭𝐮𝐭𝐞 𝐟𝐨𝐫 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧:
https://www.institutefordigitaltransformation.org/ ...

𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗗𝗶𝗮𝗹𝗼𝗴𝘂𝗲: Women Entrepreneurs: Challenges & Triumphs (S03E07)

𝗛𝗼𝘀𝘁:
Kathryn Lancioni https://www.linkedin.com/in/kathrynlancioni335/
𝗚𝘂𝗲𝘀𝘁𝘀:
Ashli Pollard https://www.linkedin.com/in/ashlipollard/
Maggie Rose Macar https://www.linkedin.com/in/maggierosemacar/
Naseem Sayani https://www.linkedin.com/in/nsayani/

This episode focused on the challenges and triumphs of women entrepreneurs. Held just after Women's History Month, the session brought together four influential women to discuss strategies for success, adversities faced, and how female entrepreneurs can thrive in male-dominated industries. The event was an engaging platform for sharing both personal experiences and professional insights.

[00:00] Intro
[05:23] The Beginnings of Entrepreneurship
[09:19] Facing Fear and Resilience
[14:11] Breaking Gender Barriers in Venture Capital
[20:31] Navigating the Investment Landscape
[28:20] Challenges Unique to Women Entrepreneurs
[35:22] Investing in Women's Success
[42:33] Preparing Future Women Entrepreneurs
[49:31] Advice for Aspiring and Frustrated Entrepreneurs

🔑 𝗞𝗲𝘆 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀
📊 𝗦𝘁𝗮𝗿𝘁 𝘄𝗶𝘁𝗵 𝗗𝗮𝘁𝗮: It's crucial for female entrepreneurs to lead their pitches with financial data instead of emotional storytelling. This approach aligns with investor expectations and can significantly improve the chances of securing funding.

🔍 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗥𝗲𝘀𝗶𝗹𝗶𝗲𝗻𝗰𝗲: Developing resilience is key to long-term success. Female entrepreneurs should embrace challenges as opportunities to build experience and calluses against setbacks.

🤝 𝗡𝗲𝘁𝘄𝗼𝗿𝗸 𝗳𝗼𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀: Establishing strong relationships within the industry can provide invaluable support. Building a robust network can be just as important as capital when launching a business.

🚪 𝗕𝗿𝗲𝗮𝗸 𝘁𝗵𝗲 𝗠𝗼𝗹𝗱: The conversation highlighted the need for women to assertively define their own path and roles in business environments, rather than fitting into existing molds dictated by traditional dynamics.

💡 𝗔𝗱𝗮𝗽𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆: The ability to adapt and pivot is essential. Changing course based on market feedback and evolving with one's business can lead to unforeseen opportunities and successes.


💃 𝗙𝘂𝗻 𝗙𝗮𝗰𝘁: 🕺
Ashli shared an inspiring story about how a chance opportunity with a celebrity client led her to establish a thriving social media management business. Her first client? None other than Brooke Shields.


🔮 𝗘𝘅𝗽𝗲𝗿𝘁 𝗔𝗱𝘃𝗶𝗰𝗲
⚙️ 𝗡𝗮𝘀𝗲𝗲𝗺 𝗦𝗮𝘆𝗮𝗻𝗶 advised listeners to connect with entrepreneurs who are a few steps ahead and to seek insight and guidance from their experiences, emphasizing the importance of community and not feeling isolated in the entrepreneurial journey.

🔍 𝗔𝘀𝗵𝗹𝗶 𝗣𝗼𝗹𝗹𝗮𝗿𝗱 suggested being open to change and randomness in the entrepreneurial path, encouraging entrepreneurs not to be overly rigid in their plans and to embrace unexpected opportunities.

🚧 𝗠𝗮𝗴𝗴𝗶𝗲 𝗥𝗼𝘀𝗲 𝗠𝗮𝗰𝗮𝗿 highlighted the importance of understanding the challenges of entrepreneurship, urging potential entrepreneurs to recognize the sacrifices and resilience needed in the journey, while also reassuring them that it is normal to pivot and adapt.

🎤 𝗞𝗮𝘁𝗵𝗿𝘆𝗻 𝗟𝗮𝗻𝗰𝗶𝗼𝗻𝗶 emphasized the importance of being realistic about the entrepreneurial journey, acknowledging both the highs and the deep challenges, and encouraged connecting with speakers for further guidance.

👀 𝗪𝗮𝘁𝗰𝗵 𝘁𝗵𝗲 𝗥𝗲𝗽𝗹𝗮𝘆!
Watching the replay of this episode will provide valuable insights into the unique challenges and triumphs women entrepreneurs face. Learn from the panelists' experiences about perseverance in entrepreneurship, the importance of community, and the evolving role of women in business leadership.


𝐒𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞:
https://www.youtube.com/@InstituteDigitalTransformation/?sub_confirmation=1

𝐅𝐨𝐫 𝐦𝐨𝐫𝐞 𝐢𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐚𝐛𝐨𝐮𝐭 𝐭𝐡𝐞 𝐈𝐧𝐬𝐭𝐢𝐭𝐮𝐭𝐞 𝐟𝐨𝐫 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧:
https://www.institutefordigitaltransformation.org/ ...