Institute FellowRoy Atkinson is one of the most recognized thought leaders in IT, service management, and customer experience. He is a prolific writer, speaker, webinar presenter, and podcaster as well as an industry analyst. His expertise has been featured by The Economist, BizTech Magazine, Social Media Today, Computerworld, Oracle Customer Experience, SAP Business Innovation, and others. He was described on CIO Insight as a “model for the future digital leader” and by Nextiva as one of the “Top 50 Customer Service Experts of the Decade 2010-2020.” He was HDI’s 2019 Lifetime Achievement Award honoree. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business. Before stepping into his current role as CEO of Clifton Butterfield, LLC, a business advisory firm, he served a Group Principal Analyst for Informa Tech. He is a Professional Member of the National Speakers Association.
In addition to being an avid Formula 1 racing fan, Roy enjoys classic and collector cars, and serves on the board of the Southeastern British Motorcar Owners Club. He is a member of both the Jaguar Society of South Carolina and the Jaguar Club of North America.
Roy has published the following articles on our site:
A Road Trip, Algorithms, and the Infancy of AI
Digital Transformation and Employee Experience
Digital Transformation Is Not a Project
Expand the Vision
