Doug Tedder

Doug Tedder is the principal of Tedder Consulting LLC. Doug is an accomplished and recognized leader who is equally adept in interactions from senior leadership to day-to-day practitioners. His attention to detail, industry knowledge, emotional intelligence, and the ability to “see the big picture” and make it actionable has resulted in a track record of success in helping IT organizations transform into business partners in value delivery.

Doug holds numerous industry certifications in disciplines ranging from ITIL, COBIT, Lean IT, and Organizational Change Management. An active volunteer within the IT Service Management community, Doug is a frequent speaker and contributor at local industry user group meetings, webinars, and national conventions. Doug is a member, former president, and current board member for itSMF USA as well a member of HDI.

Doug has published the following articles on our site:

The (Human) Problem with Strategy

Strategy, or some variant, is often blamed when businesses do not achieve outcomes or deliver on investments.   Strategy is always a “hot-topic” ... Read More

Teaching the ITSM Elephant the Digital Transformation Dance

Elephants have a history of learning to dance. You may be familiar with the book “Who Says Elephants Can’t Dance?” ... Read More

What is a Platform (and Why Should I Care)?

One can hardly read anything about digital transformation and not encounter the term “platform”. Establishing “the platform” is one of the ... Read More

Why Bi-Modal IT Is Wrong (Audio Version)

When you think about the relationship between business and IT, doesn’t the business want and need the same things? Institute ... Read More

Transformation Means Giving Up Control – Can You Handle That?

When it comes to digital transformation within a company, giving up control is not an option. It is a requirement! ... Read More

The Digital Era Team – How to Build Teams & Change the Way You Communicate

Are your teams ready for digital transformation? Are those teams appropriately enabled with the right communication technologies? Are those teams ... Read More

How Mobile and Social Technologies are Changing in the Digital Era

“Customer experience is one of the primary drivers of digital transformation.”  As Forrester Research analyst Sheryl Pattek told CIO.com for the February ... Read More

Why Bi-Modal IT is Wrong

Prefer to listen rather than read? An audio recording of this article is available HERE. The modern automobile is an incredible ... Read More

Will Automation Eliminate the Role of ITSM?

Process automation has long been the holy grail for IT Service Management (ITSM). The promise of being able to not only ... Read More

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