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Jessica Carroll

Institute Fellow

With over 20 years of experience in leadership roles in the technology industry, Ms. Carroll is recognized as an executive who develops and articulates vision and solutions from both technical and business perspectives. She has an established history of building a culture of collaboration, trust, and respect among IT and the business. A speaker on the topics of digital transformation, cloud computing, IT utility adoption, and team culture, she has been published in CIOInsight and BizTech magazine, and was named a 2010 Computer World Premier 100 IT Leader. She is committed to sharing, listening, challenging, and shaping the discussion around transformational business success.

Currently Ms. Carroll serves as the VP, Customer Success & Lifecycle at TenFour, a NJ headquartered IT Infrastructure Utility Provider. In this role, she leverages her industry expertise to provide insight and guidance to enterprise business executives to facilitate digital transformation and business value realization. She is responsible for creating a differentiated customer experience across the breadth of TenFour’s client portfolio, focused on the customer’s business priorities and outstanding service delivery. Prior to joining TenFour, Ms. Carroll had a noteworthy tenure in a variety of senior IT Leadership positions at the United States Golf Association, most recently as the Managing Director for Information Technology where she led the infrastructure, business resilience, security, operations, and development disciplines.

Institute Fellow Spotlight:

Jessica has published the following articles on our site:

Your People are the Bedrock of Transformational Success

Your People are the Bedrock of Transformational Success

Simply stating that your organization is ready to embrace digital transformation does not necessarily make it so! The people side ... Read More
Champion a Customer-Centric Culture

Champion a Customer-Centric Culture

A customer-centric culture doesn’t happen organically, it must be an intentional obsession from the top of the organization down. The ... Read More
Double Down During Disruption

Double Down During Disruption

Putting your customer at the core of your business agenda is not a marketing exercise, it is how you gain ... Read More
IT Under Pressure: Empowering Your Team To Fight Past Adversity

IT Under Pressure: Empowering Your Team To Fight Past Adversity

As companies deal with COVID-19 and the potential economic ramifications of the pandemic, tremendous pressure is on IT organizations to ... Read More
Out of the Data Center and into the Digital Age

Out of the Data Center and into the Digital Age

The CIO of the digital age understands that the IT team has value only if it is uniquely tied to ... Read More
Sailing for Customer Success

Sailing for Customer Success

Prevailing winds are pushing CIOs to create a “customer-centric” focus when defining priorities and setting the cultural direction of the ... Read More
Cloud-First is Not a Digital Transformation

Cloud-First is Not a Digital Transformation

In 2008 I was asked to speak during a press conference at an industry event to explain to a room ... Read More
Customer Success: A Measured Relationship

Customer Success: A Measured Relationship

In the first article of this two-part series, “Customer Success for the Win,” we explored the benefits of a Customer Success Program for both ... Read More
Customer Success for the Win - Part One

Customer Success for the Win – Part One

In this first of a 2-part series we look at the emerging Customer Success practice and how it is critical ... Read More
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Institute Fellows are Industry Experts who share their insights, opinions, research and real life experiences about the transition from the Industrial Era to the Digital Era. They each have a unique set of experiences and perspectives and offer their unique voice to help you understand the world that is shifting around you and what you must do to survive the transition and thrive in the Digital Era.

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If you are looking for Digital Era Now, we have changed the title to The Journal of Digital Transformation. You can get there using this link:

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