An evangelist for creating a customer-centric culture, Ms. Carroll founded jCX Strategies in 2021, a consultancy service with a unique approach to fostering B2B customer-focused programs that drive successful outcomes for the business. Through innovative client engagement frameworks, methodologies, and interactive workshops, clients uncover measurable business success plans that create transparency, team trust, and collaboration, resulting in mutual growth opportunities for both the client and their customers.
With over 30 years of experience in leadership roles in the technology industry, Ms. Carroll is a speaker on the topics of client engagement, team culture, and digital transformation, has been published in CIOInsight , BizTech, the Institute for Digital Transformation, among others, and was named a Computer World Premier 100 IT Leader.
Most recently, she served as the VP, Customer Success at TenFour, an IT Infrastructure provider. In this role, she was a consultative advisor to customer executive teams and worked in partnership with TenFour’s sales and marketing groups, to drive growth and create customer advocacy. Prior to joining TenFour, Ms. Carroll had a noteworthy tenure in a variety of senior IT Leadership positions at the United States Golf Association, culminating in her role as the Managing Director for Information Technology where she led the infrastructure, business resilience, security, operations, and development disciplines.
Institute Fellow Spotlight:
Jessica has published the following articles on our site:
Break Through the Language Barriers of Communication
Embracing the Unpredictable
Your People are the Bedrock of Transformational Success
Champion a Customer-Centric Culture
Double Down During Disruption
IT Under Pressure: Empowering Your Team To Fight Past Adversity
Out of the Data Center and into the Digital Age
Sailing for Customer Success
