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Jessica Carroll

Institute Fellow

With over 20 years of experience in leadership roles in the technology industry, Ms. Carroll is recognized as an executive who develops and articulates vision and solutions from both technical and business perspectives. She has an established history of building a culture of collaboration, trust, and respect among IT and the business. A speaker on the topics of digital transformation, cloud computing, IT utility adoption, and team culture, she has been published in CIOInsight and BizTech magazine, and was named a 2010 Computer World Premier 100 IT Leader. She is committed to sharing, listening, challenging, and shaping the discussion around transformational business success.

Currently Ms. Carroll serves as the VP, Customer Success & Lifecycle at TenFour, a NJ headquartered IT Infrastructure Utility Provider. In this role, she leverages her industry expertise to provide insight and guidance to enterprise business executives to facilitate digital transformation and business value realization. She is responsible for creating a differentiated customer experience across the breadth of TenFour’s client portfolio, focused on the customer’s business priorities and outstanding service delivery. Prior to joining TenFour, Ms. Carroll had a noteworthy tenure in a variety of senior IT Leadership positions at the United States Golf Association, most recently as the Managing Director for Information Technology where she led the infrastructure, business resilience, security, operations, and development disciplines.

Institute Fellow Spotlight:

Jessica has published the following articles on our site:

Engaged_Digital_Age

Let’s Get Engaged!

The foundation of success or failure of businesses in the digital age sits squarely on how IT Leadership engages with ... Read More
Cultivating a Landscape Without Castles

Cultivating a Landscape Without Castles

In Part 1 of this series we talked about the insular nature of “IT past.” We looked at how consumerization ... Read More
Fiefdoms, Walls and Wizards-Technology Past

Fiefdoms, Walls and Wizards-Technology Past

The customer has breached the castle. In a world overtaken by customer demand that businesses enable technology in ways that ... Read More
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Institute Fellows are Industry Experts who share their insights, opinions, research and real life experiences about the transition from the Industrial Era to the Digital Era. They each have a unique set of experiences and perspectives and offer their unique voice to help you understand the world that is shifting around you and what you must do to survive the transition and thrive in the Digital Era.

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What’s New?

If you are looking for Digital Era Now, we have changed the title to The Journal of Digital Transformation. You can get there using this link:

https://go.i4dt.org/journal