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Jessica Carroll

Institute Fellow

An evangelist for creating a customer-centric culture, Ms. Carroll founded jCX Strategies in 2021, a consultancy service with a unique approach to fostering B2B customer-focused programs that drive successful outcomes for the business. Through innovative client engagement frameworks, methodologies, and interactive workshops, clients uncover measurable business success plans that create transparency, team trust, and collaboration, resulting in mutual growth opportunities for both the client and their customers.

With over 30 years of experience in leadership roles in the technology industry, Ms. Carroll is a speaker on the topics of client engagement, team culture, and digital transformation, has been published in CIOInsight , BizTech, the Institute for Digital Transformation, among others, and was named a Computer World Premier 100 IT Leader.

Most recently, she served as the VP, Customer Success at TenFour, an IT Infrastructure provider. In this role, she was a consultative advisor to customer executive teams and worked in partnership with TenFour’s sales and marketing groups, to drive growth and create customer advocacy. Prior to joining TenFour, Ms. Carroll had a noteworthy tenure in a variety of senior IT Leadership positions at the United States Golf Association, culminating in her role as the Managing Director for Information Technology where she led the infrastructure, business resilience, security, operations, and development disciplines.

Institute Fellow Spotlight:

Jessica has published the following articles on our site:

Engaged_Digital_Age

Let’s Get Engaged!

The foundation of success or failure of businesses in the digital age sits squarely on how IT Leadership engages with ... Read More
Cultivating a Landscape Without Castles

Cultivating a Landscape Without Castles

In Part 1 of this series we talked about the insular nature of “IT past.” We looked at how consumerization ... Read More
Fiefdoms, Walls and Wizards-Technology Past

Fiefdoms, Walls and Wizards-Technology Past

The customer has breached the castle. In a world overtaken by customer demand that businesses enable technology in ways that ... Read More
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Institute Fellows are Industry Experts who share their insights, opinions, research and real life experiences about the transition from the Industrial Era to the Digital Era. They each have a unique set of experiences and perspectives and offer their unique voice to help you understand the world that is shifting around you and what you must do to survive the transition and thrive in the Digital Era.

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