Institute Fellow

An evangelist for creating a customer-centric culture, Ms. Carroll founded jCX Strategies in 2021, a consultancy service with a unique approach to fostering B2B customer-focused programs that drive successful outcomes for the business. Through innovative client engagement frameworks, methodologies, and interactive workshops, clients uncover measurable business success plans that create transparency, team trust, and collaboration, resulting in mutual growth opportunities for both the client and their customers.

With over 30 years of experience in leadership roles in the technology industry, Ms. Carroll is a speaker on the topics of client engagement, team culture, and digital transformation, has been published in CIOInsight , BizTech, the Institute for Digital Transformation, among others, and was named a Computer World Premier 100 IT Leader.

Most recently, she served as the VP, Customer Success at TenFour, an IT Infrastructure provider. In this role, she was a consultative advisor to customer executive teams and worked in partnership with TenFour’s sales and marketing groups, to drive growth and create customer advocacy. Prior to joining TenFour, Ms. Carroll had a noteworthy tenure in a variety of senior IT Leadership positions at the United States Golf Association, culminating in her role as the Managing Director for Information Technology where she led the infrastructure, business resilience, security, operations, and development disciplines.

Institute Fellow Spotlight:

Jessica has published the following articles on our site:

Adapting for Innovation: The USTA’s Winning Play

Adapting for Innovation: The USTA’s Winning Play

We are well into the bloom of spring with 2016 strategies and budgets set in stone many months ago; do ... Read More
Driving Business Innovation with an Enterprise Cloud

Driving Business Innovation with an Enterprise Cloud

Is the data center a source for agility and innovation in the modern digital enterprise? It’s time to move beyond ... Read More
Engaged_Digital_Age

Let’s Get Engaged!

The foundation of success or failure of businesses in the digital age sits squarely on how IT Leadership engages with ... Read More
Cultivating a Landscape Without Castles

Cultivating a Landscape Without Castles

In Part 1 of this series we talked about the insular nature of “IT past.” We looked at how consumerization ... Read More
Fiefdoms, Walls and Wizards-Technology Past

Fiefdoms, Walls and Wizards-Technology Past

The customer has breached the castle. In a world overtaken by customer demand that businesses enable technology in ways that ... Read More
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