Nora Osman – Institute Fellow

by The Institute | Sep 28, 2023

Hillsborough, NJ, September 28, 2023 – The Institute for Digital Transformation is pleased to welcome Nora Osman as an Institute Fellow.

Nora Osman, an IT Service Management executive leader with 25 years of diverse experience, excels in every facet of Service Management, from design to support. A devoted advocate for team diversity and individual empowerment, Nora prioritizes fostering a culture of care and associate development. Her expertise spans IT operations, service level management, infrastructure support and process engineering. Her unwavering commitment lies in enhancing customer service across IT service delivery strategies.

Nationally recognized as a thought leader and change agent, Nora shares her wisdom through speaking, coaching, mentoring, authoring, and She co-authored “ITIL and the Information Lifecycle” and published 50+ articles in renowned editorials.  Her innovative mindset, motivational prowess, and strategic acumen have earned her accolades from C-suite leaders and recognition as “The Most Inspirational Woman in Business to watch in 2023.”  She earned a “Global CXO Certification” from The Wharton School in 2023 and holds numerous IT certifications. Nora actively contributes to executive training programs and serves on boards while mentoring students.

I was driven to join the Institute for Digital Transformation because of my fervent passion for customer experience and my commitment to being a perpetual learner. I aspire to pay it forward by sharing hard-earned lessons to spare others from the mistakes I’ve made, all while staying at the forefront of the subject alongside a community of like-minded thought leaders.   I am excited to start actively sharing and learning from other thought leaders within the Institute to collectively advance our understanding and impact in the field!

We are pleased to have Nora join the Institute as one of our Fellows and look forward to her unique leadership and collaboration ideas.


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