Digital transformation is a game-changer in the business world, and it has become a crucial aspect for organizations to stay ahead in the competition. With the advancements in technology, the integration of digital solutions into various aspects of business operations has become the new norm. The modern world demands businesses to adapt to the fast-paced digital landscape and transform their traditional methods to digital ones.

The three primary areas where digital transformation takes place are people, processes, and technology.

The first area, people, encompasses changes in work culture and environment, employee empowerment, and the integration of digital skills and training. The modern workplace demands employees to have digital skills to carry out their tasks effectively, and companies need to invest in their employees to upskill them in the latest technologies. Digital transformation in this area also involves changes in the work environment, promoting a culture that encourages innovation and creativity.

The second area, processes, highlights the importance of a customer-centric approach, agile management, and the utilization of big data and analytics. Digital transformation in this area requires businesses to focus on the customer experience and prioritize their needs. Agile management, which is a flexible approach to project management, is also an essential aspect of digital transformation. Additionally, businesses need to harness the power of big data and analytics to make data-driven decisions, streamline operations, and gain a competitive edge.

The third and final area, technology, covers the advancements in digital platforms, cloud and mobile computing, artificial intelligence and machine learning, and cybersecurity and social media. Digital transformation in this area requires businesses to adopt cutting-edge technologies and integrate them into their operations. Cloud computing, for example, allows for greater flexibility and cost savings, while artificial intelligence and machine learning are critical for automating repetitive tasks and analyzing large amounts of data. Cybersecurity and social media are also crucial aspects of digital transformation, as companies need to protect their data and engage with customers through digital platforms.

The three primary areas of digital transformation and some major corresponding actions are the following:





Work premises

Work in office

Work from home

Organizational culture

Focus on rules and regulations

Focus on culture

Management style


Employee empowerment

Employee on-boarding

Case by case on-boarding

Streamlined on-boarding


In-house expertise



Traditional, formal, general topic training

On-demand, micro-training, and digital skills


Instructor-led classroom learning

Blended learning


Organizational focus

Product focus

Customer focus

Management style

Waterfall management

Agile management



Team-based collaboration and cooperation

Knowledge sharing

Organizational silo-based approach

Integrated knowledge management

Data management

Traditional data analytics

Big data and analytics

Product development strategy

Product and service evolutionary development

Digital disruption



Digitally born

Asset management

Physical management of assets

Digital twin management

Information flow

Information pull

Information push


Computer systems

Stand-alone or manual systems

Digital platform (infrastructure)


On-premise, traditional desktop and laptop computing 

Cloud and mobile computing

Artificial Intelligence

Expert and smart systems 

Artificial Intelligence and Machine Learning

Real-time monitoring

Physical monitoring

The Internet of Things (IoT)


Physical security


Public relations

Regular news and public media

Social Media

People transformation requires companies to invest in the development of digital skills among their employees and promote a culture that encourages innovation and creativity. Process transformation requires businesses to prioritize customer experience, adopt agile management, and leverage big data and analytics to make data-driven decisions. Technology transformation requires companies to adopt cutting-edge technologies, such as cloud computing, artificial intelligence and machine learning, and prioritize cybersecurity and social media.

In summary, businesses need to focus on all three areas of digital transformation to achieve the desired outcome. By exploring the areas of people, processes, and technology, organizations can gain a clear understanding of the steps they need to take to transform their operations and remain competitive.

Tag/s:Business Transformation, COVID-19, Digital Disruption, Digital Enterprise, Future of Work, New Normal,