Journal of Digital Transformation is the Institute’s free online blog that provides practical insightful approaches to Digital Transformation. It contains hundreds of thought provoking articles from over a dozen Industry Leaders spanning 10 years.
Recent Posts
Re-imagining Retail Banking
A Call to Action for Mid-Sized and Community Banks The branch counter is no longer the center of gravity in ...
Retail Bank of the Future
Re-imagining Retail Banking: A Call to Action for Mid-Sized and Community Banks The branch counter is no longer the center ...
AI as Co-Creator
Redefining the Role of Human Coders in the Era of Autonomous Software Development Abstract As artificial intelligence (AI) evolves from ...
Digital Transformation Broadcast Network Launch
The Institute for Digital Transformation Launches the Digital Transformation Broadcast Network (DTBN) A New Podcast Platform Empowering Business Professionals with ...
How to Think Like an AI
“You won’t be replaced by AI, you’ll be replaced by someone who knows how to use AI.” – Harvard Business ...
Leadership Lessons from the Salt Flats
While back on the island of Bonaire this January after a 20-year absence, my husband and I were joined by ...
New Tech Driving Next-Gen CX
Q&A with Himabindu Venganur With new cloud-based technologies and artificial intelligence (AI) tools transforming the customer experience (CX), it ...
The Voice of the Customer
Your Compass for Transformation Imagine setting off on a road trip without a map, GPS, or even a clear destination ...
Mini Milestones: The Road Map to Personal Satisfaction & Success
Most of us begin every year coming up with a list of goals and resolutions, the majority of which are ...
How AI is Reshaping the Workplace – Part 3
Part 3 - Building Resiliency Continued from Part 2 - Organizational Agility If AI’s positive impact is to outweigh ...
The Power of Questions
Shaping the Future with Intent As we begin a new year and continue advancing on our digital and human journey, ...
How AI is Reshaping the Workplace – Part 2
Part 2 - Organizational Agility Continued from Part 1 - Transformation Crosswords To leverage AI in various forms, the leading ...
Digital Transformation Broadcast Network
Press Release Institute for Digital Transformation today announced the launch of the Digital Transformation Broadcast Network (DTBN), a podcast network ...
The Growing AI Divide
In the era of break-neck technological advancements, artificial intelligence (AI) has emerged as a transformative force, disrupting various aspects of ...
Is Conflict Inevitable in the Digital Era?
With algorithms shaping what our minds absorb in the digital era, is conflict now inevitable? Habits are self-perpetuating – the ...
How AI is Reshaping the Workplace – Part 1
Part 1 - Transformational Crossroads As we wrap up 2024, we know that Artificial Intelligence (AI) is no longer an ...
Trustworthy Computing
Security in information technology is like water in human survival – a crucial factor to sustainability. The immense security challenges ...
Speed vs. Quality in Digital Innovation
When companies embark on grand investments in high-risk digital solutions, some considerations are critical to ensuring success. One of those ...
Essential Skills for Leading Digital Transformation Efforts
In today’s rapidly evolving business landscape, digital transformation has become a pivotal focus for organizations aiming to improve efficiency and ...
Hans Gillior – Head of Advisory Services
The Institute for Digital Transformation is proud to announce that Hans Gillior, who has been a valued Fellow of the ...
Evaluating AI Readiness
Artificial Intelligence (AI) has emerged as a transformative technology, reshaping industries, and economies across the globe. Its potential to streamline ...
Rapid Research
The Ethics of AI
Why Humans Will Have the Last Word
Can you trust AI? This was a question posed at a recent meeting of Fellows at the Institute. The superior ...
AI Revolution in CX: The Universal Customer Experience Passport
We, as customers, crave easy, fast, and—most importantly—awesome. But too often, the experience we get is anything but. Think of ...
The Power of Partnership: Transforming Business Ecosystems
“To go fast, go alone. To go far, go together.” (African Proverb) Ecosystem is the new organization. Value is the ...
Thriving in Turbulence: The Future of Project Management
The Era of Constant Disruption In today's world, disruption is the only constant. Industries across the globe face unprecedented levels ...
Capturing Stakeholder Value: Transforming Together
Digital transformations fail. Not all of them; but a lot of them, maybe even most of them. They most often ...
Enhancing Investor Returns in Professional Services Businesses
Introduction Since 2021, there has been increasing investor interest in Professional Services (Audit, Tax, and Advisory) firms. Investors recognize the ...
Rapid Research
Trusting AI for Cybersecurity
The Great Resignation
A recent New Zealand survey found that about half of local professionals would consider looking for a new job in ...
“Mind the Gaps”
Recently I took a trip with my 8-month-old son to stay with our aunt and uncle at their lake home ...
“Open Your Eyes”
“Open your eyes!” These are the words that still haunt me as I recover from an unexpected medical condition that ...
Is Your Organization’s PPT Foundation Solid – or on Pogo Sticks?
The Golden Triangle, otherwise known as the PPT (People, Process, and Technology) framework, was introduced by Harold Leavitt in the ...
Kathryn Lancioni – Institute Fellow
Hillsborough, NJ, June 29, 2024 – The Institute for Digital Transformation is pleased to welcome Kathryn Lancioni as an Institute Fellow ...
Saying “Goodbye” Should be Hard
The landscape was snow covered and the roads indiscernible on the December day my family and I moved into our ...
Transformation and Turnover Can’t Coexist
DT usually means digital transformation in our world. Instead let’s outline how another DT (disengagement and turnover) can’t exist with ...
Stefanie Krievins – Institute Fellow
Hillsborough, NJ, May 29, 2024 – The Institute for Digital Transformation is pleased to welcome Stefanie Krievins as an Institute ...
Driving Organizational Success in a Cloud-Migrated World
According to a Gartner study, 51 percent of IT spending is shifting to the public cloud, replacing traditional, on-premise solutions ...
Retooling Talent: Gaining a Competitive Edge with AI
I’ve always believed that people are an organization’s most valuable assets. Especially now, with the transformative tide of AI and ...
Culture for NOW
What is Culture? There are various definitions of Organizational Culture. Gallup defines it as "how we do things around ...
Jeffrey S. Ton Receives Sagamore of the Wabash Award
On April 27, 2024, Institute Fellow Jeffrey S. Ton received the Sagamore of the Wabash award. It’s the highest honor ...
Agile Program Management: Boosting Productivity with Calculated Risks
Introduction In today's dynamic business landscape, organizations are increasingly embracing Agile Program Management as a strategy to supercharge the efficiency ...
Applying ESG Principles in an IT Organization
In the ever-evolving world of information technology, the integration of environmental, social, and governance (ESG) principles has become increasingly crucial ...
Strategy Execution: What It Takes to Make Great Transformations
What does it take to succeed with digital transformation, or conversely, to fail without it? Factors such as a well-defined ...
Motivation – Why the Hype?
You talk with any group of managers and invariably, the word ‘motivation’ comes up. They know – from both personal ...
The Key to Generative AI Productivity
As is the case when truly innovative technologies emerge, the clamor by providers and users of these tools and platforms ...
Digital Transformation Takes a Village
Digital transformation takes a village. We often think and speak about this massive organizational endeavor through one lens or another, ...
Leadership Lessons of Ted Lasso
I have never been a soccer fan, or should I say fútbol? So, when I was encouraged to watch the ...
Digitalizing Lean Process Management
Digitalizing Lean Process Management The digital transformation cheerleaders promise your business will be faster, better, cheaper and more customer focused ...
Platform Governance in Organizations
In the last two years, we have witnessed the acceleration of digital transformation among organizations, with the adoption of digital ...
Resolving Ethical Dilemmas
In my small contribution to the Institute’s recent LinkedIn Live event, “LDE: Leadership Gift – Wisdom of the Year,” I ...
Digital Leadership and Innovation
This paper explores the intersection of digital leadership, ethics, and innovation within the United States Air Force (USAF) in the ...
Break Through the Language Barriers of Communication
Mixed Cultures On the first night of my trip to Edinburgh, Scotland this past November I found myself in a ...
Revolutionizing Reality
Recently I visited Las Vegas and was amazed at the latest entertainment factory- The Las Vegas Sphere. It isn’t often ...
Structure is NOT Organization
I was intrigued by an interview with Jennifer Pahlka (author of Re-coding America: Why Government Is Failing in the Digital ...
Sustainability and Digital Transformation
Sustainability and digital transformation are two concepts that have gained significant attention in recent times. Sustainability is “concerned with protecting ...
AI Requires New Business Models
Major events in history tend to stick in our memory. We can often go back and remember what we did ...
Evolving Role of the CFO and Digital Transformation of the Finance Department
Evolution of the CFO The role of the Chief Financial Officer (CFO) continues to evolve and expand due to a ...
Nita Sanger – Institute Fellow
Hillsborough, NJ, January 5, 2024 – The Institute for Digital Transformation is pleased to welcome Nita Sanger as an Institute ...
The ROI on Customer Experience
In today's competitive business landscape, companies across industries recognize the paramount importance of providing exceptional customer experiences. Customer experience (CX) ...
The link between EX and CX
In today's highly competitive business landscape, organizations are increasingly recognizing the critical importance of both employee experience (EX) and customer ...
Disrupting the Health Care Call Center Agent
In my previous post, “Is it time to disrupt your Higher Ed Call Center?” I described an all-too-common experience of ...
EQ in the Age of AI
As artificial intelligence (AI) continues to reshape various aspects of our lives, it becomes increasingly important to consider the role ...
Lessons From Digital Transformation
Earlier this year I participated in a very special event in London, Inspiring Change: Women Transforming Business. I had the ...
Balancing Employee Experience and Employee Engagement
Employee experience and employee engagement are two critical concepts that profoundly influence an organization's success. Creating a motivated, productive, and ...
How Organizations Achieve Supply Chain Resilience in the Face of Disruption
In an era characterized by increasing global interdependence, supply chain resilience has emerged as a critical factor in ensuring business ...
Is it Time to Disrupt Your Higher Ed Call Center?
I recently received a letter from a major university. The letter stated that they needed some additional information and verification ...
The State of Digital Transformation In Asia
Digital transformation has emerged as a global phenomenon, revolutionizing industries, societies, and economies worldwide. In recent years, Asia has been ...
What Gets Measured Gets Managed
It is popular in today’s business environment to separate leadership and management. In this paradigm, leaders inspire and motivate others ...
Intrapreneurship: The Complete Guide to Competitive Advantage – Part 4
A Blueprint for a Competitive Advantage Introduction Before we dive into the blueprint, let's briefly recap our journey so far ...
The Attention Economy
In the digital age, marked by constant connectivity and an ever-expanding array of online platforms, the concept of the attention ...
Switching Off Work: Digital Pressure
Low unemployment or low employment? Unemployment rates are at an all-time low, but to what extent are we actually employing ...
Intrapreneurship: The Complete Guide to Competitive Advantage – Part 3
Organizational Success Through Intrapreneurial Innovation Introduction In the previous two articles, we delved into the concept of intrapreneurship, distinguishing it ...
Amazon’s Digital Transformation
Disrupting Industries Through Customer-Centric Design Amid the whirlwind of technological advancements shaping our modern world, Amazon stands as a shining ...
