Journal of Digital Transformation is the Institute's free online blog that provides practical insightful approaches to Digital Transformation. It contains hundreds of thought provoking articles from over a dozen Industry Leaders spanning 10 years.
Impact of Digital Transformation on the Future of Library Work
A change from analog to digital is upon us. Economy and society, science and education, culture and politics, and our ...
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Does the Customer Experience Matter at All During a Crisis?
“Shots fired! Deputy down,” the call came over the radio. As the wounded deputy lay in the grass off to ...
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DT Unplugged – Institute Fellow Spotlight: Cherri Holland
Institute Fellow Spotlight: Cherri Holland Cherri's International experience and training as a Psychologist enables her to create customized approaches to ...
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The Risk-Fraught Future of Augmented Intelligence and Its Impact on the Enterprise
Artificial intelligence (AI), in its various forms, is already having a significant impact within the enterprise, particularly for specific use ...
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Digital Transformation Is Not a Project
A young student came to the dojo to learn karate-do from the Master. He applied himself and was progressing well, ...
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Snapshot Research Results
Inside the Data
Digital Trend Curve
This snapshot focused on Digital Trends. We are everyday overwhelmed by new trends and concepts as part of digitalization that ...
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Why the WFH Choices You Make Now Will Determine Your Digital Era Future
If the Future of Work has been a theoretical conversation until now, the events of the last several weeks have changed ...
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Why Customer Experience is Everything
At the onset of the pandemic last year, companies hurriedly shifted their business models to digital by setting up e-commerce ...
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The Power of Empathy in the Digital Era
If you’ve been following my work, you’ll know that I believe that we are entering what I call the New Human ...
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Cyber Pandemic: A Rising Global Threat
In every crisis there is opportunity, as the old adage goes, even for unscrupulous people. This especially applies to the ...
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Finding Opportunity in Chaos
I was recently the first guest on a new podcast called Techno-Biotic (disclaimer: my wife Laura is one of the co-hosts) ...
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A Primer on Digital Transformation: Pillars, Drivers and Critical Success Factors
In this article, we attempt to offer an executive summary of digital transformation for the industry practitioners to help them ...
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Do You Really Understand the Customer Experience?
One of the core tenets of the Digital Experience Supply Chain is that the business value center of gravity is ...
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