Journal of Digital Transformation is the Institute’s free online blog that provides practical insightful approaches to Digital Transformation. It contains hundreds of thought provoking articles from over a dozen Industry Leaders spanning 10 years.
Recent Posts
Re-imagining Retail Banking
A Call to Action for Mid-Sized and Community Banks The branch counter is no longer the center of gravity in ...
Retail Bank of the Future
Re-imagining Retail Banking: A Call to Action for Mid-Sized and Community Banks The branch counter is no longer the center ...
AI as Co-Creator
Redefining the Role of Human Coders in the Era of Autonomous Software Development Abstract As artificial intelligence (AI) evolves from ...
Digital Transformation Broadcast Network Launch
The Institute for Digital Transformation Launches the Digital Transformation Broadcast Network (DTBN) A New Podcast Platform Empowering Business Professionals with ...
How to Think Like an AI
โYou wonโt be replaced by AI, youโll be replaced by someone who knows how to use AI.โ โ Harvard Business ...
Leadership Lessons from the Salt Flats
While back on the island of Bonaire this January after a 20-year absence, my husband and I were joined by ...
New Tech Driving Next-Gen CX
Q&A with Himabindu Venganur With new cloud-based technologies and artificial intelligence (AI) tools transforming the customer experience (CX), it ...
The Voice of the Customer
Your Compass for Transformation Imagine setting off on a road trip without a map, GPS, or even a clear destination ...
Mini Milestones: The Road Map to Personal Satisfaction & Success
Most of us begin every year coming up with a list of goals and resolutions, the majority of which are ...
How AI is Reshaping the Workplace – Part 3
Part 3 - Building Resiliency Continued from Part 2 - Organizational Agility If AIโs positive impact is to outweigh ...
The Power of Questions
Shaping the Future with Intent As we begin a new year and continue advancing on our digital and human journey, ...
How AI is Reshaping the Workplace – Part 2
Part 2 - Organizational Agility Continued from Part 1 - Transformation Crosswords To leverage AI in various forms, the leading ...
Digital Transformation Broadcast Network
Press Release Institute for Digital Transformation today announced the launch of the Digital Transformation Broadcast Network (DTBN), a podcast network ...
The Growing AI Divide
In the era of break-neck technological advancements, artificial intelligence (AI) has emerged as a transformative force, disrupting various aspects of ...
Is Conflict Inevitable in the Digital Era?
With algorithms shaping what our minds absorb in the digital era, is conflict now inevitable? Habits are self-perpetuating โ the ...
How AI is Reshaping the Workplace – Part 1
Part 1 - Transformational Crossroads As we wrap up 2024, we know that Artificial Intelligence (AI) is no longer an ...
Trustworthy Computing
Security in information technology is like water in human survival โ a crucial factor to sustainability. The immense security challenges ...
Speed vs. Quality in Digital Innovation
When companies embark on grand investments in high-risk digital solutions, some considerations are critical to ensuring success. One of those ...
Essential Skills for Leading Digital Transformation Efforts
In todayโs rapidly evolving business landscape, digital transformation has become a pivotal focus for organizations aiming to improve efficiency and ...
Hans Gillior โ Head of Advisory Services
The Institute for Digital Transformation is proud to announce that Hans Gillior, who has been a valued Fellow of the ...
Evaluating AI Readiness
Artificial Intelligence (AI) has emerged as a transformative technology, reshaping industries, and economies across the globe. Its potential to streamline ...
Rapid Research
The Ethics of AI
Why Humans Will Have the Last Word
Can you trust AI? This was a question posed at a recent meeting of Fellows at the Institute. The superior ...
AI Revolution in CX: The Universal Customer Experience Passport
We, as customers, crave easy, fast, andโmost importantlyโawesome. But too often, the experience we get is anything but. Think of ...
The Power of Partnership: Transforming Business Ecosystems
โTo go fast, go alone. To go far, go together.โ (African Proverb) Ecosystem is the new organization. Value is the ...
Thriving in Turbulence: The Future of Project Management
The Era of Constant Disruption In today's world, disruption is the only constant. Industries across the globe face unprecedented levels ...
Capturing Stakeholder Value: Transforming Together
Digital transformations fail. Not all of them; but a lot of them, maybe even most of them. They most often ...
Enhancing Investor Returns in Professional Services Businesses
Introduction Since 2021, there has been increasing investor interest in Professional Services (Audit, Tax, and Advisory) firms. Investors recognize the ...
Rapid Research
Trusting AI for Cybersecurity
The Great Resignation
A recent New Zealand survey found that about half of local professionals would consider looking for a new job in ...
“Mind the Gaps”
Recently I took a trip with my 8-month-old son to stay with our aunt and uncle at their lake home ...
โOpen Your Eyesโ
โOpen your eyes!โ These are the words that still haunt me as I recover from an unexpected medical condition thatย ...
Is Your Organizationโs PPT Foundation Solid โ or on Pogo Sticks?
The Golden Triangle, otherwise known as the PPT (People, Process, and Technology) framework, was introduced by Harold Leavitt in the ...
Kathryn Lancioni – Institute Fellow
Hillsborough, NJ, June 29, 2024 โ The Institute for Digital Transformation is pleased to welcomeย Kathryn Lancioni as an Institute Fellow ...
Saying โGoodbyeโ Should be Hard
The landscape was snow covered and the roads indiscernible on the December day my family and I moved into our ...
Transformation and Turnover Canโt Coexist
DT usually means digital transformation in our world. Instead letโs outline how another DT (disengagement and turnover) canโt exist with ...
Stefanie Krievins – Institute Fellow
Hillsborough, NJ, May 29, 2024 โ The Institute for Digital Transformation is pleased to welcome Stefanie Krievins as an Institute ...
Driving Organizational Success in a Cloud-Migrated World
According to a Gartner study, 51 percent of IT spending is shifting to the public cloud, replacing traditional, on-premise solutions ...
Retooling Talent: Gaining a Competitive Edge with AI
Iโve always believed that people are an organizationโs most valuable assets.ย Especially now, with the transformative tide of AI and ...
Culture for NOW
What is Culture? There are various definitions of Organizational Culture. Gallup defines it as "how we do things around ...
Jeffrey S. Ton Receives Sagamore of the Wabash Award
On April 27, 2024, Institute Fellow Jeffrey S. Ton received the Sagamore of the Wabash award. Itโs the highest honor ...
Agile Program Management: Boosting Productivity with Calculated Risks
Introduction In today's dynamic business landscape, organizations are increasingly embracing Agile Program Management as a strategy toย supercharge the efficiency ...
Applying ESG Principles in an IT Organization
In the ever-evolving world of information technology, the integration of environmental, social, and governance (ESG) principles has become increasingly crucial ...
Strategy Execution: What It Takes to Make Great Transformations
What does it take to succeed with digital transformation, or conversely, to fail without it? Factors such as a well-defined ...
Motivation โ Why the Hype?
You talk with any group of managers and invariably, the word โmotivationโ comes up. They know โ from both personal ...
The Key to Generative AI Productivity
As is the case when truly innovative technologies emerge, the clamor by providers and users of these tools and platforms ...
Digital Transformation Takes a Village
Digital transformation takes a village. We often think and speak about this massive organizational endeavor through one lens or another, ...
Leadership Lessons of Ted Lasso
I have never been a soccer fan, or should I say fรบtbol?ย So, when I was encouraged to watch the ...
Digitalizing Lean Process Management
Digitalizing Lean Process Management The digital transformation cheerleaders promise your business will be faster, better, cheaper and more customer focused ...
Platform Governance in Organizations
In the last two years, we have witnessed the acceleration of digital transformation among organizations, with the adoption of digital ...
Resolving Ethical Dilemmas
In my small contribution to the Instituteโs recent LinkedIn Live event, โLDE: Leadership Gift โ Wisdom of the Year,โ I ...
Digital Leadership and Innovation
This paper explores the intersection of digital leadership, ethics, and innovation within the United States Air Force (USAF) in the ...
Break Through the Language Barriers of Communication
Mixed Cultures On the first night of my trip to Edinburgh, Scotland this past November I found myself in a ...
Revolutionizing Reality
Recently I visited Las Vegas and was amazed at the latest entertainment factory- The Las Vegas Sphere.ย It isnโt often ...
Structure is NOT Organization
I was intrigued by an interview with Jennifer Pahlka (author of Re-coding America: Why Government Is Failing in the Digital ...
Sustainability and Digital Transformation
Sustainability and digital transformation are two concepts that have gained significant attention in recent times. Sustainability is โconcerned with protecting ...
AI Requires New Business Models
Major events in history tend to stick in our memory. We can often go back and remember what we did ...
Evolving Role of the CFO and Digital Transformation of the Finance Department
Evolution of the CFO The role of the Chief Financial Officer (CFO) continues to evolve and expand due to a ...
Nita Sanger – Institute Fellow
Hillsborough, NJ, January 5, 2024 โ The Institute for Digital Transformation is pleased to welcome Nita Sanger as an Institute ...
The ROI on Customer Experience
In today's competitive business landscape, companies across industries recognize the paramount importance of providing exceptional customer experiences. Customer experience (CX) ...
The link between EX and CX
In today's highly competitive business landscape, organizations are increasingly recognizing the critical importance of both employee experience (EX) and customer ...
Disrupting the Health Care Call Center Agent
In my previous post, โIs it time to disrupt your Higher Ed Call Center?โ I described an all-too-common experience of ...
EQ in the Age of AI
As artificial intelligence (AI) continues to reshape various aspects of our lives, it becomes increasingly important to consider the role ...
Lessons From Digital Transformation
Earlier this year I participated in a very special event in London, Inspiring Change: Women Transforming Business. I had the ...
Balancing Employee Experience and Employee Engagement
Employee experience and employee engagement are two critical concepts that profoundly influence an organization's success. Creating a motivated, productive, and ...
How Organizations Achieve Supply Chain Resilience in the Face of Disruption
In an era characterized by increasing global interdependence, supply chain resilience has emerged as a critical factor in ensuring business ...
Is it Time to Disrupt Your Higher Ed Call Center?
I recently received a letter from a major university. The letter stated that they needed some additional information and verification ...
The State of Digital Transformation In Asia
Digital transformation has emerged as a global phenomenon, revolutionizing industries, societies, and economies worldwide. In recent years, Asia has been ...
What Gets Measured Gets Managed
It is popular in todayโs business environment to separate leadership and management. In this paradigm, leaders inspire and motivate others ...
Intrapreneurship: The Complete Guide to Competitive Advantage – Part 4
A Blueprint for a Competitive Advantage Introduction Before we dive into the blueprint, let's briefly recap our journey so far ...
The Attention Economy
In the digital age, marked by constant connectivity and an ever-expanding array of online platforms, the concept of the attention ...
Switching Off Work: Digital Pressure
Low unemployment or low employment? Unemployment rates are at an all-time low, but to what extent are we actually employing ...
Intrapreneurship: The Complete Guide to Competitive Advantage – Part 3
Organizational Success Through Intrapreneurial Innovation Introduction In the previous two articles, we delved into the concept of intrapreneurship, distinguishing it ...
Amazon’s Digital Transformation
Disrupting Industries Through Customer-Centric Design Amid the whirlwind of technological advancements shaping our modern world, Amazon stands as a shining ...
Intrapreneurship: The Complete Guide to Competitive Advantage – Part 2
Unlocking Organizational Success Introduction Welcome to Part 2 of our series โIntrapreneurship: The Complete Guide to Competitive Advantage" In Part ...
Nora Osman – Institute Fellow
Hillsborough, NJ, September 28, 2023 โ The Institute for Digital Transformation is pleased to welcome Nora Osman as an Institute ...
Institute for Digital Transformation and TSO announce collaboration to deliver better outcomes for organizations
Announcing the collaboration between the Institute for Digital Transformation and The Stationery Office (TSO), which will produce the next generation ...
Intrapreneurship: The Complete Guide to Competitive Advantage – Part 1
Unveiling the Essence of Intrapreneurship Introduction Navigating the Shifting Landscape of 21st-Century Business In today's rapidly changing business environment, the ...
Implementing an Electronic Health Records (EHR) System
Digital transformation in healthcare can be made possible through a variety of initiatives that leverage technology to improve patient care, ...
AI Analysis of “Leadership in the Age of AI & the Evolving Workplace”
Our latest episode of Leading in the Digital Era had four humans discussing the challenges of leadership in the Age ...
Zero Trust: A Strategy For The Future Of Cybersecurity
As we entered 2023, we were bracing for the increase in cyber attacks to continue to grow. We are still ...
Embracing the Unpredictable
When I was a little girl, I would sit on our front porch in the summer, which faced West, and ...
Value vs Values
The digital era is now well established, yet many still find it mystifying. The Institute launched a book earlier this ...
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Digital Gardening – Growth, Grit & Impact
Spring is upon us! As many of us consider our spring garden, consider how gardening and digital transformation can align ...
Digital Transformation and AI
AI contains a variety of technologies, including self-learning capabilities, reaching above-human performance, while changing the work in enterprises by eliminating ...
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The CIO is Dead! Long Live the CIO!
The proliferation of CxO titles related to technology reflects the increasing importance of technology in business and the growing recognition ...
Why Discernment is a Critical Leadership Skill You Need to Develop
When it comes to leadership qualities, discernment may not be the first thing that comes to mind. In fact, it ...
Purpose-Driven Technology
โTechnology is a useful servant but a dangerous master.โ โ Christian Lange, Nobel Peace Prize laureate โWhat is the purpose ...
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Emerging Technology & Customer Experience
As new breeds of Artificial Intelligence explode onto the scene, is there a danger of completely losing the human side ...
Eliminating Data Silos to Facilitate Transformation
There is a lot of conversation about Digital Transformation, but often only a partial understanding of what it is or ...
Infographic – Leveraging Knowledge Management for Digital Transformation
This infographic provides an overview of the ways in which knowledge management can facilitate a successful digital transformation. It highlights ...
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The First 6 Months
In this special episode of ๐๐ถ๐ด๐ถ๐๐ฎ๐น ๐๐ถ๐ฎ๐น๐ผ๐ด๐๐ฒ, we will showcase brief clips from the first six months of the series ...
Rapid Research Results
Digital Era Skills
Premise: About 20 years ago, three market forces converged which radically changed Information Technology forever.
- Consumerization: As Google, ...
SMART Factory Technology for Long-Term Sustainability
In today's fast-paced digital age, technological advancements are changing the game for businesses everywhere. With Moore's Law doubling the number ...
Theory of Luck
I am fascinated by digital companies (โunicornsโ) that have been in the forefront of digital market development. Creating new standards, ...
Agile Performance Management
ANYONE can plan, but not all can deliver. In fact, the average failure rate of strategy execution based on empirical ...
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The Agile (R)evolution
The ๐๐ ๐ข๐ฅ๐ ๐๐๐ง๐ข๐๐๐ฌ๐ญ๐จ and methodologies have been around for over twenty years. During that time, agile has continued to evolve ...
How Business Architecture Supports the Digital Transformation Manifesto
The Digital Transformation Manifesto Tenets Define a Vision for the Organization of the Future The DT Manifesto by the Institute ...
Digital Transformation
A Game Changer in the Business World
Digital transformation is a game-changer in the business world, and it has become a crucial aspect for organizations to stay ...
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Inspiring Transformation
It is well understood that resistance to change is one of the top reasons transforming an organization can falter. Supporting, ...
Chef Skills Required by a Digital Leader
(Or all I know about leadership I learned in Culinary School) โYes, Chef!โย was the first thing I learned on ...
Digital Transformation Process Flow
The fourth industrial revolution is upon us. Businesses need to digitally transform their organizations or, at the very least, critical ...
Attention – The Core of Customer Experience
The Attention War was first brought to the fore in a 2012 Forbes article to signal the start of competition ...
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Digital Leaders Require a Cognitive Shift
Traditional, outdated management models are roadblocks to transforming business in the rapidly evolving digital landscape. Today a critical business challenge ...
Dr. Dobrica (Dobie) Saviฤ – Institute Fellow
Hillsborough, NJ, February 8, 2023 โ The Institute for Digital Transformation is pleased welcomeย Dr. Dobrica (Dobie) Saviฤ as an Institute ...
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Transformation Requires a New Mindset
๐๐ข๐ ๐ข๐ญ๐๐ฅ ๐๐ซ๐๐ง๐ฌ๐๐จ๐ซ๐ฆ๐๐ญ๐ข๐จ๐ง โ What organizations donโt get, why, and how to overcome it Digital Transformation is much more than moving ...
๐๐ข๐ ๐ข๐ญ๐๐ฅ ๐๐ซ๐๐ง๐ฌ๐๐จ๐ซ๐ฆ๐๐ญ๐ข๐จ๐ง ๐๐๐ฆ๐ฒ๐ฌ๐ญ๐ข๐๐ข๐๐
Virtual Book Launch and Discussion
Is Digital Transformation a mystery to you? Has everyone been telling you the โoneโ way to transform? Let ๐๐ถ๐ด๐ถ๐๐ฎ๐น ๐ง๐ฟ๐ฎ๐ป๐๐ณ๐ผ๐ฟ๐บ๐ฎ๐๐ถ๐ผ๐ป ...
Problem Resolved but Not Solved
My son Bryce is 16 years old.ย When he was in third grade we moved states, so he was in ...
Aleta L. Jeffress – Institute Fellow
Does Digital Transformation Still Matter?
The end of a year is always a time that I spend doing some reflection and pondering the โbig questionsโ ...
Southwest Airlines Debacle Could Happen to You
Digital transformation is not just a fad or a โnice to have.โ It is imperative in todayโs business environment. The ...
Digital Transformation Demystified
Virtual Book Launch
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Digital Transformation Demystified
Is Digital Transformation a mystery to you? Has everyone been telling you the โoneโ way to transform? Well join the ...
How to do Digital Transformation Wrong
Many Digital Transformation initiatives go horribly wrong; enough that a LinkedIn survey found that 70% fail. Failure can be defined ...
Cyber Monday Membership Sale
We weren't planning on it, but since everyone is hyping their Black Friday / Cyber Monday sale, we felt we ...
Chuck Papageorgiou – Institute Fellow
Hillsborough, NJ, November 21, 2022 โ The Institute for Digital Transformation is pleased welcomeย Chuck Papageorgiou as an Institute Fellow. Chuck ...
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Digital Innovation
Industry leaders discuss how their approach to innovation is changing based upon technical and organizational capabilities in the digital age ...
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The Role of Service Management in Digital Transformation
Digital Transformation (DX) consists of true organizational change and business enabled by digital tools. Service management can guide and accelerate ...
