Journal of Digital Transformation is the Institute’s free online blog that provides practical insightful approaches to Digital Transformation. It contains hundreds of thought provoking articles from over a dozen Industry Leaders spanning 10 years.
Recent Posts
Kathryn Lancioni – Institute Fellow
Hillsborough, NJ, June 29, 2024 – The Institute for Digital Transformation is pleased to welcome Kathryn Lancioni as an Institute Fellow ...
Saying “Goodbye” Should be Hard
The landscape was snow covered and the roads indiscernible on the December day my family and I moved into our ...
Transformation and Turnover Can’t Coexist
DT usually means digital transformation in our world. Instead let’s outline how another DT (disengagement and turnover) can’t exist with ...
Stefanie Krievins – Institute Fellow
Hillsborough, NJ, May 29, 2024 – The Institute for Digital Transformation is pleased to welcome Stefanie Krievins as an Institute ...
Driving Organizational Success in a Cloud-Migrated World
According to a Gartner study, 51 percent of IT spending is shifting to the public cloud, replacing traditional, on-premise solutions ...
Retooling Talent: Gaining a Competitive Edge with AI
I’ve always believed that people are an organization’s most valuable assets. Especially now, with the transformative tide of AI and ...
Culture for NOW
What is Culture? There are various definitions of Organizational Culture. Gallup defines it as "how we do things around ...
Jeffrey S. Ton Receives Sagamore of the Wabash Award
On April 27, 2024, Institute Fellow Jeffrey S. Ton received the Sagamore of the Wabash award. It’s the highest honor ...
Agile Program Management: Boosting Productivity with Calculated Risks
Introduction In today's dynamic business landscape, organizations are increasingly embracing Agile Program Management as a strategy to supercharge the efficiency ...
Applying ESG Principles in an IT Organization
In the ever-evolving world of information technology, the integration of environmental, social, and governance (ESG) principles has become increasingly crucial ...
Strategy Execution: What It Takes to Make Great Transformations
What does it take to succeed with digital transformation, or conversely, to fail without it? Factors such as a well-defined ...
Motivation – Why the Hype?
You talk with any group of managers and invariably, the word ‘motivation’ comes up. They know – from both personal ...
The Key to Generative AI Productivity
As is the case when truly innovative technologies emerge, the clamor by providers and users of these tools and platforms ...
Digital Transformation Takes a Village
Digital transformation takes a village. We often think and speak about this massive organizational endeavor through one lens or another, ...
Leadership Lessons of Ted Lasso
I have never been a soccer fan, or should I say fútbol? So, when I was encouraged to watch the ...
Digitalizing Lean Process Management
Digitalizing Lean Process Management The digital transformation cheerleaders promise your business will be faster, better, cheaper and more customer focused ...
Platform Governance in Organizations
In the last two years, we have witnessed the acceleration of digital transformation among organizations, with the adoption of digital ...
Resolving Ethical Dilemmas
In my small contribution to the Institute’s recent LinkedIn Live event, “LDE: Leadership Gift – Wisdom of the Year,” I ...
Digital Leadership and Innovation
This paper explores the intersection of digital leadership, ethics, and innovation within the United States Air Force (USAF) in the ...
Break Through the Language Barriers of Communication
Mixed Cultures On the first night of my trip to Edinburgh, Scotland this past November I found myself in a ...
Revolutionizing Reality
Recently I visited Las Vegas and was amazed at the latest entertainment factory- The Las Vegas Sphere. It isn’t often ...
Structure is NOT Organization
I was intrigued by an interview with Jennifer Pahlka (author of Re-coding America: Why Government Is Failing in the Digital ...
Sustainability and Digital Transformation
Sustainability and digital transformation are two concepts that have gained significant attention in recent times. Sustainability is “concerned with protecting ...
AI Requires New Business Models
Major events in history tend to stick in our memory. We can often go back and remember what we did ...
Evolving Role of the CFO and Digital Transformation of the Finance Department
Evolution of the CFO The role of the Chief Financial Officer (CFO) continues to evolve and expand due to a ...
Nita Sanger – Institute Fellow
Hillsborough, NJ, January 5, 2024 – The Institute for Digital Transformation is pleased to welcome Nita Sanger as an Institute ...
The ROI on Customer Experience
In today's competitive business landscape, companies across industries recognize the paramount importance of providing exceptional customer experiences. Customer experience (CX) ...
The link between EX and CX
In today's highly competitive business landscape, organizations are increasingly recognizing the critical importance of both employee experience (EX) and customer ...
Disrupting the Health Care Call Center Agent
In my previous post, “Is it time to disrupt your Higher Ed Call Center?” I described an all-too-common experience of ...
EQ in the Age of AI
As artificial intelligence (AI) continues to reshape various aspects of our lives, it becomes increasingly important to consider the role ...
Lessons From Digital Transformation
Earlier this year I participated in a very special event in London, Inspiring Change: Women Transforming Business. I had the ...
Balancing Employee Experience and Employee Engagement
Employee experience and employee engagement are two critical concepts that profoundly influence an organization's success. Creating a motivated, productive, and ...
How Organizations Achieve Supply Chain Resilience in the Face of Disruption
In an era characterized by increasing global interdependence, supply chain resilience has emerged as a critical factor in ensuring business ...
Is it Time to Disrupt Your Higher Ed Call Center?
I recently received a letter from a major university. The letter stated that they needed some additional information and verification ...
The State of Digital Transformation In Asia
Digital transformation has emerged as a global phenomenon, revolutionizing industries, societies, and economies worldwide. In recent years, Asia has been ...
What Gets Measured Gets Managed
It is popular in today’s business environment to separate leadership and management. In this paradigm, leaders inspire and motivate others ...
Intrapreneurship: The Complete Guide to Competitive Advantage – Part 4
A Blueprint for a Competitive Advantage Introduction Before we dive into the blueprint, let's briefly recap our journey so far ...
The Attention Economy
In the digital age, marked by constant connectivity and an ever-expanding array of online platforms, the concept of the attention ...
Switching Off Work: Digital Pressure
Low unemployment or low employment? Unemployment rates are at an all-time low, but to what extent are we actually employing ...
Intrapreneurship: The Complete Guide to Competitive Advantage – Part 3
Organizational Success Through Intrapreneurial Innovation Introduction In the previous two articles, we delved into the concept of intrapreneurship, distinguishing it ...
Amazon’s Digital Transformation
Disrupting Industries Through Customer-Centric Design Amid the whirlwind of technological advancements shaping our modern world, Amazon stands as a shining ...
Intrapreneurship: The Complete Guide to Competitive Advantage – Part 2
Unlocking Organizational Success Introduction Welcome to Part 2 of our series “Intrapreneurship: The Complete Guide to Competitive Advantage" In Part ...
Nora Osman – Institute Fellow
Hillsborough, NJ, September 28, 2023 – The Institute for Digital Transformation is pleased to welcome Nora Osman as an Institute ...
Institute for Digital Transformation and TSO announce collaboration to deliver better outcomes for organizations
Announcing the collaboration between the Institute for Digital Transformation and The Stationery Office (TSO), which will produce the next generation ...
Intrapreneurship: The Complete Guide to Competitive Advantage – Part 1
Unveiling the Essence of Intrapreneurship Introduction Navigating the Shifting Landscape of 21st-Century Business In today's rapidly changing business environment, the ...
Implementing an Electronic Health Records (EHR) System
Digital transformation in healthcare can be made possible through a variety of initiatives that leverage technology to improve patient care, ...
AI Analysis of “Leadership in the Age of AI & the Evolving Workplace”
Our latest episode of Leading in the Digital Era had four humans discussing the challenges of leadership in the Age ...
Robert Field – Chief Digital Officer
Hillsborough, NJ, June 27, 2023 – The Institute for Digital Transformation is pleased to welcome Robert Field on a part ...
Zero Trust: A Strategy For The Future Of Cybersecurity
As we entered 2023, we were bracing for the increase in cyber attacks to continue to grow. We are still ...
Embracing the Unpredictable
When I was a little girl, I would sit on our front porch in the summer, which faced West, and ...
Value vs Values
The digital era is now well established, yet many still find it mystifying. The Institute launched a book earlier this ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Digital Gardening – Growth, Grit & Impact
Spring is upon us! As many of us consider our spring garden, consider how gardening and digital transformation can align ...
Digital Transformation and AI
AI contains a variety of technologies, including self-learning capabilities, reaching above-human performance, while changing the work in enterprises by eliminating ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
The CIO is Dead! Long Live the CIO!
The proliferation of CxO titles related to technology reflects the increasing importance of technology in business and the growing recognition ...
Why Discernment is a Critical Leadership Skill You Need to Develop
When it comes to leadership qualities, discernment may not be the first thing that comes to mind. In fact, it ...
Purpose-Driven Technology
“Technology is a useful servant but a dangerous master.” – Christian Lange, Nobel Peace Prize laureate “What is the purpose ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Emerging Technology & Customer Experience
As new breeds of Artificial Intelligence explode onto the scene, is there a danger of completely losing the human side ...
Eliminating Data Silos to Facilitate Transformation
There is a lot of conversation about Digital Transformation, but often only a partial understanding of what it is or ...
Infographic – Leveraging Knowledge Management for Digital Transformation
This infographic provides an overview of the ways in which knowledge management can facilitate a successful digital transformation. It highlights ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
The First 6 Months
In this special episode of 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗗𝗶𝗮𝗹𝗼𝗴𝘂𝗲, we will showcase brief clips from the first six months of the series ...
Rapid Research Results
Digital Era Skills
Premise: About 20 years ago, three market forces converged which radically changed Information Technology forever.
- Consumerization: As Google, ...
SMART Factory Technology for Long-Term Sustainability
In today's fast-paced digital age, technological advancements are changing the game for businesses everywhere. With Moore's Law doubling the number ...
Theory of Luck
I am fascinated by digital companies (“unicorns”) that have been in the forefront of digital market development. Creating new standards, ...
Agile Performance Management
ANYONE can plan, but not all can deliver. In fact, the average failure rate of strategy execution based on empirical ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
The Agile (R)evolution
The 𝐀𝐠𝐢𝐥𝐞 𝐌𝐚𝐧𝐢𝐟𝐞𝐬𝐭𝐨 and methodologies have been around for over twenty years. During that time, agile has continued to evolve ...
How Business Architecture Supports the Digital Transformation Manifesto
The Digital Transformation Manifesto Tenets Define a Vision for the Organization of the Future The DT Manifesto by the Institute ...
Digital Transformation
A Game Changer in the Business World
Digital transformation is a game-changer in the business world, and it has become a crucial aspect for organizations to stay ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Inspiring Transformation
It is well understood that resistance to change is one of the top reasons transforming an organization can falter. Supporting, ...
Chef Skills Required by a Digital Leader
(Or all I know about leadership I learned in Culinary School) “Yes, Chef!” was the first thing I learned on ...
Digital Transformation Process Flow
The fourth industrial revolution is upon us. Businesses need to digitally transform their organizations or, at the very least, critical ...
Attention – The Core of Customer Experience
The Attention War was first brought to the fore in a 2012 Forbes article to signal the start of competition ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Digital Leaders Require a Cognitive Shift
Traditional, outdated management models are roadblocks to transforming business in the rapidly evolving digital landscape. Today a critical business challenge ...
Dr. Dobrica (Dobie) Savić – Institute Fellow
Hillsborough, NJ, February 8, 2023 – The Institute for Digital Transformation is pleased welcome Dr. Dobrica (Dobie) Savić as an Institute ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Transformation Requires a New Mindset
𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 – What organizations don’t get, why, and how to overcome it Digital Transformation is much more than moving ...
𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐃𝐞𝐦𝐲𝐬𝐭𝐢𝐟𝐢𝐞𝐝
Virtual Book Launch and Discussion
Is Digital Transformation a mystery to you? Has everyone been telling you the ‘one’ way to transform? Let 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 ...
Problem Resolved but Not Solved
My son Bryce is 16 years old. When he was in third grade we moved states, so he was in ...
Aleta L. Jeffress – Institute Fellow
Does Digital Transformation Still Matter?
The end of a year is always a time that I spend doing some reflection and pondering the “big questions” ...
Southwest Airlines Debacle Could Happen to You
Digital transformation is not just a fad or a “nice to have.” It is imperative in today’s business environment. The ...
Digital Transformation Demystified
Virtual Book Launch
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Digital Transformation Demystified
Is Digital Transformation a mystery to you? Has everyone been telling you the ‘one’ way to transform? Well join the ...
How to do Digital Transformation Wrong
Many Digital Transformation initiatives go horribly wrong; enough that a LinkedIn survey found that 70% fail. Failure can be defined ...
Cyber Monday Membership Sale
We weren't planning on it, but since everyone is hyping their Black Friday / Cyber Monday sale, we felt we ...
Chuck Papageorgiou – Institute Fellow
Hillsborough, NJ, November 21, 2022 – The Institute for Digital Transformation is pleased welcome Chuck Papageorgiou as an Institute Fellow. Chuck ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Digital Innovation
Industry leaders discuss how their approach to innovation is changing based upon technical and organizational capabilities in the digital age ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
The Role of Service Management in Digital Transformation
Digital Transformation (DX) consists of true organizational change and business enabled by digital tools. Service management can guide and accelerate ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Digital Experience Value Engine
In a post-industrial economy, what is the lever of value creation for the enterprise? And how should tech companies change ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Lessons from the Past for a New Way Forward
Institute Fellow Jeff Ton has written extensively on the leadership lessons that can be discovered through the historic Lewis & ...
How to Innovate Your Product or Service
In the last two years, we have witnessed the accelerated migration of organizations and consumers to digital platforms and services ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Digital Transformation Manifesto Workgroup
In this Dialogue, members of the workgroup will share their thoughts on furthering the development of the DT Manifesto. And ...
Why We Need New Management Theories
Business leaders and managers are in a quagmire these days. After heralding the benefits of work-from-home (WFH) in the last ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Strategy to Reality for Digital Enterprises
Whether an organization is already a digital enterprise or on the transformation journey to become one, leaders need the ability ...
Are You READY for Transformation?
Too often when we talk about Digital Transformation all we talk about is the latest hardware, software or applications. Yet ...
The Transformation Illusion
A new report titled Killing Time at Work ’22 from Qatalog and GitLab says, “The dramatic workplace shifts of the ...
The Lewis & Clark Experience
A New Way Forward
To lead digital transformation in your organization, you need a new way of thinking, a new way forward. And what ...
What You Need to Know (and Ignore) about Machine Reasoning
Recently, several technology companies have briefed me and professed to use a new type of artificial intelligence (AI) technology: machine reasoning ...
The AI Promise and the Customer Experience Concern
A month ago, I attended a conference hosted by a well-known provider of Artificial intelligence (AI) based software for contact ...
Overcoming the Enterprise Scale Problem
One of my very first jobs was for a concrete pipe company that was in the middle of a lawsuit ...
Challenges Faced by Digitally Transformed Product Development
Product development went through some major upgrades in the past few years. On the software side there was the establishment ...
Omnichannel as a Strategy
Ecommerce has grown rapidly in the last two years driven by lockdowns, social distancing, and remote work. Two years ago, ...
What Digital Enterprises Can Learn from Nature
Digital Business is Just Business. At some point during the pandemic, it seems that collectively many organizations came to ...
Ethics are Integral to Our Organization
This is the last of 8 articles describing the tenets of the Digital Transformation Manifesto. Culture of Empowering Leaders is ...
Culture of Empowering Leaders
This is the seventh of 8 articles describing the tenets of the Digital Transformation Manifesto. Reimaging Strategy and Practices is ...