Journal of Digital Transformation

Why IT Financial Management Equals Cost Reductions

To avoid a vicious cycle of cost reductions, IT organizations must have a financial accounting system that details how each ...
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Why Are You Using Social Media Channels?

If you are not using social media channels for the human interaction and two-way communication, you need to ask yourself ...
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A Geek’s Guide to IT Management

For people to excel in the workplace, a company needs to provide them with the right combination of technology, process ...
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A Career Moment or Career Suicide?

There are key moments in your professional life when you need to summon managerial courage. The end result can be ...
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A Geek’s Guide to the Customer Service Experience

Are companies starting to depend on providing a pleasant customer experience in order to cover their flaws in providing basic ...
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Is Your Current Position Defining Who You Are?

For most people, their job is a large part of their personal identity, but people need a professional identity that ...
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Do You Need a ‘Transformation Ambassador”?

Over five years ago, I was working for British Telecom as a national account manager in the pharma sector. A ...
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Get Behind the Service Management Congress’s “Call to Action”

The IT Transformation Institute formally endorses the Service Management Congress and its Call to Action The IT Transformation Institute has ...
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The Will Lassalle Interview: Thoughts and Opinions from an Executive on the Rise

Guest Author: Kathy Tito The IT Transformation Institute’s John Palinkas and Kathy Tito recently “sat down” with IT leader Will ...
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The Catalyst Experience Defined: Enabling IT Change Agents to Create a New Future

Guest Author: Kathy Tito As the IT Transformation team debriefs after managing its most recent Catalyst Experience, we thought we’d interview ...
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Is IT Part of the Business or a Service Provider?

I recently spent three days doing something pretty special. As part of my role on the board of itSMF USA, I ...
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Three Words that Separate Success from Failure

I am not a great runner. Sometimes you just have to face facts. I run for my health, but that ...
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Why Talk Isn’t Cheap

I crossed the line today. I joined the National Speakers Association. I have decided that at least part of my ...
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Are You an IT Leader?

In a few hours, I’ll be leaving for Australia. I’m headed there to deliver the opening keynote at the LEADit ...
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Why We All Need a Change in Perspective

A little more than a week ago, some colleagues and I were at Morristown Municipal Airport in New Jersey, about ...
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