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Journal of Digital Transformation is the Institute’s free online blog that provides practical insightful approaches to Digital Transformation. It contains hundreds of thought provoking articles from over a dozen Industry Leaders spanning 10 years.

The Catalyst Experience Defined: Enabling IT Change Agents to Create a New Future

The Catalyst Experience Defined: Enabling IT Change Agents to Create a New Future

Guest Author: Kathy Tito As the IT Transformation team debriefs after managing its most recent Catalyst Experience, we thought we’d interview ...
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Is IT Part of the Business or a Service Provider?

Is IT Part of the Business or a Service Provider?

I recently spent three days doing something pretty special.  As part of my role on the board of itSMF USA, I ...
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Three Words that Separate Success from Failure

Three Words that Separate Success from Failure

I am not a great runner. Sometimes you just have to face facts.  I run for my health, but that ...
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Why Talk Isn't Cheap

Why Talk Isn’t Cheap

I crossed the line today. I joined the National Speakers Association. I have decided that at least part of my ...
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Are You an IT Leader?

Are You an IT Leader?

In a few hours, I’ll be leaving for Australia. I’m headed there to deliver the opening keynote at the LEADit ...
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Why We All Need a Change in Perspective

Why We All Need a Change in Perspective

A little more than a week ago, some colleagues and I were at Morristown Municipal Airport in New Jersey, about ...
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The One Thing That is Holding You Back

The One Thing That is Holding You Back

Are you living up to your full potential? I know that I don’t think that I am. It’s a constant ...
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Do You Need to Clear Your Land?

Do You Need to Clear Your Land?

It is a very exciting time here at ITTI. We’re not quite ready to share yet, but we’ve been knee-deep ...
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The Secret to a Great Customer Experience: Caring

The Secret to a Great Customer Experience: Caring

I was sitting in an airport bar and I saw something happen that is very unusual these days. A sacrifice ...
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Why I'm Going to Quit Doing Free Webinars & Presentations

Why I’m Going to Quit Doing Free Webinars & Presentations

I believe that I have two more free webinars scheduled this year. And they will be the last two that ...
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Taste Everything: What MasterChef Can Teach IT Leaders

Taste Everything: What MasterChef Can Teach IT Leaders

It’s almost that time again. When the interests of me, my wife and my son all magically align in television ...
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Your Greatest Strength

Your Greatest Strength

I was talking with someone the other day and I was getting frustrated. He was sharing with me some challenges ...
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A Pragmatic Approach to ITSM Adoption

A Pragmatic Approach to ITSM Adoption

If you are responsible for an ITSM Program or are about to embark on a new or revitalized ITSM journey, ...
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A Healthy Dose of Skepticsm

A Healthy Dose of Skepticsm

I had the opportunity to meet with Rob England aka “The IT Skeptic” while we were both at the Pink13 ...
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Trimming the Mental Fat

Trimming the Mental Fat

You probably didn’t notice, because you are not hanging on my every word, post and utterance. But it has been ...
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