Journal of Digital Transformation is the Institute’s free online blog that provides practical insightful approaches to Digital Transformation. It contains hundreds of thought provoking articles from over a dozen Industry Leaders spanning 10 years.
Recent Posts
Re-imagining Retail Banking
A Call to Action for Mid-Sized and Community Banks The branch counter is no longer the center of gravity in ...
Retail Bank of the Future
Re-imagining Retail Banking: A Call to Action for Mid-Sized and Community Banks The branch counter is no longer the center ...
AI as Co-Creator
Redefining the Role of Human Coders in the Era of Autonomous Software Development Abstract As artificial intelligence (AI) evolves from ...
Digital Transformation Broadcast Network Launch
The Institute for Digital Transformation Launches the Digital Transformation Broadcast Network (DTBN) A New Podcast Platform Empowering Business Professionals with ...
How to Think Like an AI
“You won’t be replaced by AI, you’ll be replaced by someone who knows how to use AI.” – Harvard Business ...
Leadership Lessons from the Salt Flats
While back on the island of Bonaire this January after a 20-year absence, my husband and I were joined by ...
New Tech Driving Next-Gen CX
Q&A with Himabindu Venganur With new cloud-based technologies and artificial intelligence (AI) tools transforming the customer experience (CX), it ...
The Voice of the Customer
Your Compass for Transformation Imagine setting off on a road trip without a map, GPS, or even a clear destination ...
Mini Milestones: The Road Map to Personal Satisfaction & Success
Most of us begin every year coming up with a list of goals and resolutions, the majority of which are ...
How AI is Reshaping the Workplace – Part 3
Part 3 - Building Resiliency Continued from Part 2 - Organizational Agility If AI’s positive impact is to outweigh ...
The Power of Questions
Shaping the Future with Intent As we begin a new year and continue advancing on our digital and human journey, ...
How AI is Reshaping the Workplace – Part 2
Part 2 - Organizational Agility Continued from Part 1 - Transformation Crosswords To leverage AI in various forms, the leading ...
Digital Transformation Broadcast Network
Press Release Institute for Digital Transformation today announced the launch of the Digital Transformation Broadcast Network (DTBN), a podcast network ...
The Growing AI Divide
In the era of break-neck technological advancements, artificial intelligence (AI) has emerged as a transformative force, disrupting various aspects of ...
Is Conflict Inevitable in the Digital Era?
With algorithms shaping what our minds absorb in the digital era, is conflict now inevitable? Habits are self-perpetuating – the ...
How AI is Reshaping the Workplace – Part 1
Part 1 - Transformational Crossroads As we wrap up 2024, we know that Artificial Intelligence (AI) is no longer an ...
Trustworthy Computing
Security in information technology is like water in human survival – a crucial factor to sustainability. The immense security challenges ...
Speed vs. Quality in Digital Innovation
When companies embark on grand investments in high-risk digital solutions, some considerations are critical to ensuring success. One of those ...
Essential Skills for Leading Digital Transformation Efforts
In today’s rapidly evolving business landscape, digital transformation has become a pivotal focus for organizations aiming to improve efficiency and ...
Hans Gillior – Head of Advisory Services
The Institute for Digital Transformation is proud to announce that Hans Gillior, who has been a valued Fellow of the ...
Evaluating AI Readiness
Artificial Intelligence (AI) has emerged as a transformative technology, reshaping industries, and economies across the globe. Its potential to streamline ...
Rapid Research
The Ethics of AI
Why Humans Will Have the Last Word
Can you trust AI? This was a question posed at a recent meeting of Fellows at the Institute. The superior ...
AI Revolution in CX: The Universal Customer Experience Passport
We, as customers, crave easy, fast, and—most importantly—awesome. But too often, the experience we get is anything but. Think of ...
The Power of Partnership: Transforming Business Ecosystems
“To go fast, go alone. To go far, go together.” (African Proverb) Ecosystem is the new organization. Value is the ...
Thriving in Turbulence: The Future of Project Management
The Era of Constant Disruption In today's world, disruption is the only constant. Industries across the globe face unprecedented levels ...
Capturing Stakeholder Value: Transforming Together
Digital transformations fail. Not all of them; but a lot of them, maybe even most of them. They most often ...
Enhancing Investor Returns in Professional Services Businesses
Introduction Since 2021, there has been increasing investor interest in Professional Services (Audit, Tax, and Advisory) firms. Investors recognize the ...
Rapid Research
Trusting AI for Cybersecurity
The Great Resignation
A recent New Zealand survey found that about half of local professionals would consider looking for a new job in ...
“Mind the Gaps”
Recently I took a trip with my 8-month-old son to stay with our aunt and uncle at their lake home ...
“Open Your Eyes”
“Open your eyes!” These are the words that still haunt me as I recover from an unexpected medical condition that ...
Is Your Organization’s PPT Foundation Solid – or on Pogo Sticks?
The Golden Triangle, otherwise known as the PPT (People, Process, and Technology) framework, was introduced by Harold Leavitt in the ...
Kathryn Lancioni – Institute Fellow
Hillsborough, NJ, June 29, 2024 – The Institute for Digital Transformation is pleased to welcome Kathryn Lancioni as an Institute Fellow ...
Saying “Goodbye” Should be Hard
The landscape was snow covered and the roads indiscernible on the December day my family and I moved into our ...
Transformation and Turnover Can’t Coexist
DT usually means digital transformation in our world. Instead let’s outline how another DT (disengagement and turnover) can’t exist with ...
Stefanie Krievins – Institute Fellow
Hillsborough, NJ, May 29, 2024 – The Institute for Digital Transformation is pleased to welcome Stefanie Krievins as an Institute ...
Driving Organizational Success in a Cloud-Migrated World
According to a Gartner study, 51 percent of IT spending is shifting to the public cloud, replacing traditional, on-premise solutions ...
Retooling Talent: Gaining a Competitive Edge with AI
I’ve always believed that people are an organization’s most valuable assets. Especially now, with the transformative tide of AI and ...
Culture for NOW
What is Culture? There are various definitions of Organizational Culture. Gallup defines it as "how we do things around ...
Jeffrey S. Ton Receives Sagamore of the Wabash Award
On April 27, 2024, Institute Fellow Jeffrey S. Ton received the Sagamore of the Wabash award. It’s the highest honor ...
Agile Program Management: Boosting Productivity with Calculated Risks
Introduction In today's dynamic business landscape, organizations are increasingly embracing Agile Program Management as a strategy to supercharge the efficiency ...
Applying ESG Principles in an IT Organization
In the ever-evolving world of information technology, the integration of environmental, social, and governance (ESG) principles has become increasingly crucial ...
Strategy Execution: What It Takes to Make Great Transformations
What does it take to succeed with digital transformation, or conversely, to fail without it? Factors such as a well-defined ...
Motivation – Why the Hype?
You talk with any group of managers and invariably, the word ‘motivation’ comes up. They know – from both personal ...
The Key to Generative AI Productivity
As is the case when truly innovative technologies emerge, the clamor by providers and users of these tools and platforms ...
Digital Transformation Takes a Village
Digital transformation takes a village. We often think and speak about this massive organizational endeavor through one lens or another, ...
Leadership Lessons of Ted Lasso
I have never been a soccer fan, or should I say fútbol? So, when I was encouraged to watch the ...
Digitalizing Lean Process Management
Digitalizing Lean Process Management The digital transformation cheerleaders promise your business will be faster, better, cheaper and more customer focused ...
Platform Governance in Organizations
In the last two years, we have witnessed the acceleration of digital transformation among organizations, with the adoption of digital ...
Resolving Ethical Dilemmas
In my small contribution to the Institute’s recent LinkedIn Live event, “LDE: Leadership Gift – Wisdom of the Year,” I ...
Digital Leadership and Innovation
This paper explores the intersection of digital leadership, ethics, and innovation within the United States Air Force (USAF) in the ...
Break Through the Language Barriers of Communication
Mixed Cultures On the first night of my trip to Edinburgh, Scotland this past November I found myself in a ...
Revolutionizing Reality
Recently I visited Las Vegas and was amazed at the latest entertainment factory- The Las Vegas Sphere. It isn’t often ...
Structure is NOT Organization
I was intrigued by an interview with Jennifer Pahlka (author of Re-coding America: Why Government Is Failing in the Digital ...
Sustainability and Digital Transformation
Sustainability and digital transformation are two concepts that have gained significant attention in recent times. Sustainability is “concerned with protecting ...
AI Requires New Business Models
Major events in history tend to stick in our memory. We can often go back and remember what we did ...
Evolving Role of the CFO and Digital Transformation of the Finance Department
Evolution of the CFO The role of the Chief Financial Officer (CFO) continues to evolve and expand due to a ...
Nita Sanger – Institute Fellow
Hillsborough, NJ, January 5, 2024 – The Institute for Digital Transformation is pleased to welcome Nita Sanger as an Institute ...
The ROI on Customer Experience
In today's competitive business landscape, companies across industries recognize the paramount importance of providing exceptional customer experiences. Customer experience (CX) ...
The link between EX and CX
In today's highly competitive business landscape, organizations are increasingly recognizing the critical importance of both employee experience (EX) and customer ...
Disrupting the Health Care Call Center Agent
In my previous post, “Is it time to disrupt your Higher Ed Call Center?” I described an all-too-common experience of ...
EQ in the Age of AI
As artificial intelligence (AI) continues to reshape various aspects of our lives, it becomes increasingly important to consider the role ...
Lessons From Digital Transformation
Earlier this year I participated in a very special event in London, Inspiring Change: Women Transforming Business. I had the ...
Balancing Employee Experience and Employee Engagement
Employee experience and employee engagement are two critical concepts that profoundly influence an organization's success. Creating a motivated, productive, and ...
How Organizations Achieve Supply Chain Resilience in the Face of Disruption
In an era characterized by increasing global interdependence, supply chain resilience has emerged as a critical factor in ensuring business ...
Is it Time to Disrupt Your Higher Ed Call Center?
I recently received a letter from a major university. The letter stated that they needed some additional information and verification ...
The State of Digital Transformation In Asia
Digital transformation has emerged as a global phenomenon, revolutionizing industries, societies, and economies worldwide. In recent years, Asia has been ...
What Gets Measured Gets Managed
It is popular in today’s business environment to separate leadership and management. In this paradigm, leaders inspire and motivate others ...
Intrapreneurship: The Complete Guide to Competitive Advantage – Part 4
A Blueprint for a Competitive Advantage Introduction Before we dive into the blueprint, let's briefly recap our journey so far ...
The Attention Economy
In the digital age, marked by constant connectivity and an ever-expanding array of online platforms, the concept of the attention ...
Switching Off Work: Digital Pressure
Low unemployment or low employment? Unemployment rates are at an all-time low, but to what extent are we actually employing ...
Intrapreneurship: The Complete Guide to Competitive Advantage – Part 3
Organizational Success Through Intrapreneurial Innovation Introduction In the previous two articles, we delved into the concept of intrapreneurship, distinguishing it ...
Amazon’s Digital Transformation
Disrupting Industries Through Customer-Centric Design Amid the whirlwind of technological advancements shaping our modern world, Amazon stands as a shining ...
Intrapreneurship: The Complete Guide to Competitive Advantage – Part 2
Unlocking Organizational Success Introduction Welcome to Part 2 of our series “Intrapreneurship: The Complete Guide to Competitive Advantage" In Part ...
Nora Osman – Institute Fellow
Hillsborough, NJ, September 28, 2023 – The Institute for Digital Transformation is pleased to welcome Nora Osman as an Institute ...
Institute for Digital Transformation and TSO announce collaboration to deliver better outcomes for organizations
Announcing the collaboration between the Institute for Digital Transformation and The Stationery Office (TSO), which will produce the next generation ...
Intrapreneurship: The Complete Guide to Competitive Advantage – Part 1
Unveiling the Essence of Intrapreneurship Introduction Navigating the Shifting Landscape of 21st-Century Business In today's rapidly changing business environment, the ...
Implementing an Electronic Health Records (EHR) System
Digital transformation in healthcare can be made possible through a variety of initiatives that leverage technology to improve patient care, ...
AI Analysis of “Leadership in the Age of AI & the Evolving Workplace”
Our latest episode of Leading in the Digital Era had four humans discussing the challenges of leadership in the Age ...
Zero Trust: A Strategy For The Future Of Cybersecurity
As we entered 2023, we were bracing for the increase in cyber attacks to continue to grow. We are still ...
Embracing the Unpredictable
When I was a little girl, I would sit on our front porch in the summer, which faced West, and ...
Value vs Values
The digital era is now well established, yet many still find it mystifying. The Institute launched a book earlier this ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Digital Gardening – Growth, Grit & Impact
Spring is upon us! As many of us consider our spring garden, consider how gardening and digital transformation can align ...
Digital Transformation and AI
AI contains a variety of technologies, including self-learning capabilities, reaching above-human performance, while changing the work in enterprises by eliminating ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
The CIO is Dead! Long Live the CIO!
The proliferation of CxO titles related to technology reflects the increasing importance of technology in business and the growing recognition ...
Why Discernment is a Critical Leadership Skill You Need to Develop
When it comes to leadership qualities, discernment may not be the first thing that comes to mind. In fact, it ...
Purpose-Driven Technology
“Technology is a useful servant but a dangerous master.” – Christian Lange, Nobel Peace Prize laureate “What is the purpose ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Emerging Technology & Customer Experience
As new breeds of Artificial Intelligence explode onto the scene, is there a danger of completely losing the human side ...
Eliminating Data Silos to Facilitate Transformation
There is a lot of conversation about Digital Transformation, but often only a partial understanding of what it is or ...
Infographic – Leveraging Knowledge Management for Digital Transformation
This infographic provides an overview of the ways in which knowledge management can facilitate a successful digital transformation. It highlights ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
The First 6 Months
In this special episode of 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗗𝗶𝗮𝗹𝗼𝗴𝘂𝗲, we will showcase brief clips from the first six months of the series ...
Rapid Research Results
Digital Era Skills
Premise: About 20 years ago, three market forces converged which radically changed Information Technology forever.
- Consumerization: As Google, ...
SMART Factory Technology for Long-Term Sustainability
In today's fast-paced digital age, technological advancements are changing the game for businesses everywhere. With Moore's Law doubling the number ...
Theory of Luck
I am fascinated by digital companies (“unicorns”) that have been in the forefront of digital market development. Creating new standards, ...
Agile Performance Management
ANYONE can plan, but not all can deliver. In fact, the average failure rate of strategy execution based on empirical ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
The Agile (R)evolution
The 𝐀𝐠𝐢𝐥𝐞 𝐌𝐚𝐧𝐢𝐟𝐞𝐬𝐭𝐨 and methodologies have been around for over twenty years. During that time, agile has continued to evolve ...
How Business Architecture Supports the Digital Transformation Manifesto
The Digital Transformation Manifesto Tenets Define a Vision for the Organization of the Future The DT Manifesto by the Institute ...
Digital Transformation
A Game Changer in the Business World
Digital transformation is a game-changer in the business world, and it has become a crucial aspect for organizations to stay ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Inspiring Transformation
It is well understood that resistance to change is one of the top reasons transforming an organization can falter. Supporting, ...
Chef Skills Required by a Digital Leader
(Or all I know about leadership I learned in Culinary School) “Yes, Chef!” was the first thing I learned on ...
Digital Transformation Process Flow
The fourth industrial revolution is upon us. Businesses need to digitally transform their organizations or, at the very least, critical ...
Attention – The Core of Customer Experience
The Attention War was first brought to the fore in a 2012 Forbes article to signal the start of competition ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Digital Leaders Require a Cognitive Shift
Traditional, outdated management models are roadblocks to transforming business in the rapidly evolving digital landscape. Today a critical business challenge ...
Dr. Dobrica (Dobie) Savić – Institute Fellow
Hillsborough, NJ, February 8, 2023 – The Institute for Digital Transformation is pleased welcome Dr. Dobrica (Dobie) Savić as an Institute ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Transformation Requires a New Mindset
𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 – What organizations don’t get, why, and how to overcome it Digital Transformation is much more than moving ...
𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐃𝐞𝐦𝐲𝐬𝐭𝐢𝐟𝐢𝐞𝐝
Virtual Book Launch and Discussion
Is Digital Transformation a mystery to you? Has everyone been telling you the ‘one’ way to transform? Let 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 ...
Problem Resolved but Not Solved
My son Bryce is 16 years old. When he was in third grade we moved states, so he was in ...
Aleta L. Jeffress – Institute Fellow
Does Digital Transformation Still Matter?
The end of a year is always a time that I spend doing some reflection and pondering the “big questions” ...
Southwest Airlines Debacle Could Happen to You
Digital transformation is not just a fad or a “nice to have.” It is imperative in today’s business environment. The ...
Digital Transformation Demystified
Virtual Book Launch
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Digital Transformation Demystified
Is Digital Transformation a mystery to you? Has everyone been telling you the ‘one’ way to transform? Well join the ...
How to do Digital Transformation Wrong
Many Digital Transformation initiatives go horribly wrong; enough that a LinkedIn survey found that 70% fail. Failure can be defined ...
Cyber Monday Membership Sale
We weren't planning on it, but since everyone is hyping their Black Friday / Cyber Monday sale, we felt we ...
Chuck Papageorgiou – Institute Fellow
Hillsborough, NJ, November 21, 2022 – The Institute for Digital Transformation is pleased welcome Chuck Papageorgiou as an Institute Fellow. Chuck ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Digital Innovation
Industry leaders discuss how their approach to innovation is changing based upon technical and organizational capabilities in the digital age ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
The Role of Service Management in Digital Transformation
Digital Transformation (DX) consists of true organizational change and business enabled by digital tools. Service management can guide and accelerate ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Digital Experience Value Engine
In a post-industrial economy, what is the lever of value creation for the enterprise? And how should tech companies change ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Lessons from the Past for a New Way Forward
Institute Fellow Jeff Ton has written extensively on the leadership lessons that can be discovered through the historic Lewis & ...
How to Innovate Your Product or Service
In the last two years, we have witnessed the accelerated migration of organizations and consumers to digital platforms and services ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Digital Transformation Manifesto Workgroup
In this Dialogue, members of the workgroup will share their thoughts on furthering the development of the DT Manifesto. And ...
Why We Need New Management Theories
Business leaders and managers are in a quagmire these days. After heralding the benefits of work-from-home (WFH) in the last ...
𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝘿𝙞𝙖𝙡𝙤𝙜𝙪𝙚:
Strategy to Reality for Digital Enterprises
Whether an organization is already a digital enterprise or on the transformation journey to become one, leaders need the ability ...
Are You READY for Transformation?
Too often when we talk about Digital Transformation all we talk about is the latest hardware, software or applications. Yet ...
The Transformation Illusion
A new report titled Killing Time at Work ’22 from Qatalog and GitLab says, “The dramatic workplace shifts of the ...
The Lewis & Clark Experience
A New Way Forward
To lead digital transformation in your organization, you need a new way of thinking, a new way forward. And what ...
What You Need to Know (and Ignore) about Machine Reasoning
Recently, several technology companies have briefed me and professed to use a new type of artificial intelligence (AI) technology: machine reasoning ...
The AI Promise and the Customer Experience Concern
A month ago, I attended a conference hosted by a well-known provider of Artificial intelligence (AI) based software for contact ...
Overcoming the Enterprise Scale Problem
One of my very first jobs was for a concrete pipe company that was in the middle of a lawsuit ...
Challenges Faced by Digitally Transformed Product Development
Product development went through some major upgrades in the past few years. On the software side there was the establishment ...
Omnichannel as a Strategy
Ecommerce has grown rapidly in the last two years driven by lockdowns, social distancing, and remote work. Two years ago, ...
What Digital Enterprises Can Learn from Nature
Digital Business is Just Business. At some point during the pandemic, it seems that collectively many organizations came to ...
Ethics are Integral to Our Organization
This is the last of 8 articles describing the tenets of the Digital Transformation Manifesto. Culture of Empowering Leaders is ...
Culture of Empowering Leaders
This is the seventh of 8 articles describing the tenets of the Digital Transformation Manifesto. Reimaging Strategy and Practices is ...
Reimagining Strategy and Practices
This is the sixth of 8 articles describing the tenets of the Digital Transformation Manifesto. Decisions Driven by Data is ...
Decisions Driven by Data
This is the fifth of 8 articles describing the tenets of the Digital Transformation Manifesto. Customer and Stakeholder Experience is ...
Digital Transformation Manifesto Live Event
The Digital Transformation Manifesto Live Event was held on June 8, 2022 at noon EDT with the four authors of ...
Customer and Stakeholder Experience
This is the fourth of 8 articles describing the tenets of the Digital Transformation Manifesto. Creating Purpose-based Value is the ...
Creating Purpose-based Value
This is the third of 8 articles describing the tenets of the Digital Transformation Manifesto. The Need to Pivot Quickly ...
Digital Transformation Manifest Live Event
For the last few years, the term Digital Transformation has become “cool”. Organizations believe they need to have a Digital ...
The Need to Pivot Quickly
This is the second of 8 articles describing the tenets of the Digital Transformation Manifesto. Proactively Embrace Change is the ...
Proactively Embrace Change
This is the first of 8 articles describing the tenets of the Digital Transformation Manifesto. Digital transformation is a journey. ...
The Pandemic Gives Big Data a Big Win
“Suddenly, everyone’s a data analyst.” I laughed when my friend said this to me. Mostly because I knew it was ...
Rise of the Distributed Enterprise
As we were entering the third year of the pandemic, the world saw renewed lockdowns as Omicron cases doubled every ...
The two tools you must harness right now to rise to today’s challenges
The world is in a state of chaos. Everything that we know about how the world works has changed, seemingly ...
Digital Transformation: Carts and Horses
On multiple occasions over the past few years, I have written and spoken about technology as an enabler of transformation ...
The ‘future of work’ in the digital era may not be what you think
Despite all the banter about the ‘future of work’ no one is talking about what that really means. Our inability ...
Changing our Patterns of Thought
Many organizations have been disappointed that their digital transformation projects did not provide the major impact they expected. Big promises ...
Making Change Stick
Over a decade ago, Charles Araujo wrote a white paper called “Making Change Stick”. It was selected by itSMF as ...
Why Automation May Deliver Zero Return for the Enterprise
We may very well be in the golden era of automation. While we have been automating since the very first ...
Why We Still Need Humans
Some human traits are not replaceable by AI, automation, or machine learning. Those traits consist of the glorious things that ...
Digital Skills Management Imperative to Transformation Success
As you know by now, digital transformation is about way more than technology – it’s a complete overhaul of how ...
Why a Computer may be your Next Manager
As we continue to instrument every facet of modern work, it's beginning to enable data-driven management. The flip side of ...
The Robots are Stealing all the Jobs!
Not really, but digitization and robotics will displace roles involving repetitive tasks and related management roles within organizations choosing to ...
Data or Deception?
An Harvard Business School article caught my eye for a number of reasons: ‘Where Can Digital Transformation Take you? Insights ...
Patti Blackstaffe – Institute Fellow
Hillsborough, NJ, March 21, 2022 – The Institute for Digital Transformation is pleased welcome Patti Blackstaffe as an Institute Fellow ...
It’s a roll-your-own Internet of Things world
There is a problem with the current roll-your-own building block approach to the Internet of Things (IoT) that is pervasive ...
The 3 Surprising Secrets that Drive Innovation in the Digital Era
What if everything you knew about innovation was wrong? The fear of digital disruption and the boundless opportunities that are ...
Transformation and the Value of a Skills Inventory
In a previous article here in the Journal, I wrote about some of the many definitions of digital transformation I’ve ...
Can Enterprises Really Pivot?
It’s too soon to tell if enterprises — industrial age or otherwise — can, in fact, pivot. To have a ...
Leadership Lessons For A Successful Digital Transformation
Digital transformation was a phrase on everyone’s tongue in 2019. The pandemic soon replaced it with work from home, remote ...
How to Create an Ambient Experience Without Creeping Out Your Customers
When I first began focusing on digital transformation, I immediately understood it to be about more than merely a new ...
How Big Data Will Change the Way You Drive
With the cruise control set to a modest 50 mph, a driver navigates along a straight stretch of west coast ...
Artificial Intelligence: The Time is Now
As an industry observer, I’ve watched the development of artificial intelligence (AI) with fascination. While the technology itself is developing ...
TransformIT Show
Hardware is the New Software
TransformIT Show
Reinventing Your Career through Lifelong Learning
TransformIT Show
Finding the WHY in a Complex, Data-Driven World
TransformIT Show
Creating a Culture of Innovation in Any Size Organization
A tech company CEO de-hypes digital transformation
It seems that every tech company CEO today is talking about digital transformation in some way. If it’s not in ...
TransformIT Show
How Data is Transforming Everything About Business
Digital Deception
People have practiced deception since the dawn of mankind. Many of the laws we have on the books are meant ...
3 Telltale Signs It’s a Real Digital Transformation
It's easy to get caught up in the hype surrounding digital transformation and lose your way. These three indicators can ...
TransformIT Show
Running Towards Fear in an Online World
Peter Van Camp Executive Chairman, Equinix, Peter Van Camp talks about the search for a road map to help us ...
TransformIT Show
Staying Ahead By Moving Toward the Complexity
A Road Trip, Algorithms, and the Infancy of AI
I’ve always found that travel clears my head. In the middle of a very busy and demanding work schedule, I ...
Industry 4.0 is the Blueprint for the Future of IT
When you think about the digital future, you probably think about self-driving cars, disruptors like Uber and Airbnb, and artificial ...
TransformIT Show
How Mentors Can Shape Your Career
Why BPM is now taking a central role in digital transformation
Driven by the need for speed and agility—beyond traditional needs of efficiency and optimization—organizations turn to BPM to drive digital ...
Beware Your Digital Blind Spot
By now, every company in the world is on the lookout for the digital disruption that will threaten their existence ...
TransformIT Show
How Technologists Can Thrive
The Deconstruction of Digital Transformation
The need to digitally transform your organization is now — or at least should be — a strategic imperative. The ...
Finding Transformational Success by Ignoring Labels
She’s smart. He’s funny. They’re the ambitious ones. That company is an innovator. This technology is a game-changer. As humans, ...
TransformIT Show
Why Honesty May be the Great Career Differentiator
TransformIT Show
Leading Your Enterprise into a Fast Future
Accelerating digital transformation using the Medici Effect
King Abdullah University of Science and Technology’s global IT summit in Saudi Arabia presents a model for digital transformation. The King ...
Snapshot Research Results
Inside the Data
The ESG Imperative
Introduction Business Sustainability and ESG (Environmental, Social, and Governance) are a key business focus for organizations in the digital area ...
TransformIT Show
The New Age of the Digital Leader
Digital Transformation: Not Because It’s Easy, But Because It’s Hard
Pop quiz: What’s the first thing you should do after you’ve completed your digital transformation? If you’ve followed our work, ...
TransformIT Show
Reflections on Season 1
“With who?” I was on the phone with my partner John and he had just told me that I needed ...
TransformIT Show
Stepping In & Leaning Out to be an Exceptional Leader
The futility of fighting future technologies
The real face of digital disruption is the fundamental transformation of societal structures. You need to prepare for your disrupted ...
TransformIT Show
Living the Disruption
Becoming an IT Outsider
Digital Exposure
There is an old joke about the difference between visibility and exposure. Visibility helps you see clearly, but you can ...
Has IT become too complex to manage?
IT leaders must grapple with an overwhelming diversity of challenges to manage the enterprise IT function, but has it become ...
TransformIT Show
The Imagination Age
Technology Isn’t the Answer to Surviving Digital Disruption
Despite the rhetoric, executing a digital transformation is not about becoming a tech company. It’s about making technology so ubiquitous ...
TransformIT Show
Science of Culture
The Need for Speed
It is no surprise that being first is a competitive advantage. For hundreds of years farmers wanted to be the ...
Trust, Transparency and Creating Business Value
To contribute business value, IT has to understand the organization’s mission, vision and strategies. All of that starts with trust ...
TransformIT Show
Life at the Intersection of IT & Business
Three Questions For Strategic Leaders
A strategic leader understands his or her company’s mission, possesses a vision and a plan for realizing it, and can ...
TransformIT Show
Collaboration as a Business Model
The Art of Being a Great IT Leader
A great IT leader has a vision, practices servant leadership, is accountable to others, and has a personal relationship with ...
TransformIT Show
The Deep End of the Pool
Building Your Consumer Ecosystem through Digital Third-Party Access
A better, more profitable online infrastructure, or ecosystem, has been at the center of commerce for decades now, but the ...
The Four Roles of the New IT Leader
The roles of the new IT leader include trend spotter, negotiator and mediator, information weaver, and business process innovator. I ...
The One Simple Choice That Transforms Managers Into Agile, Adaptable and Human Leaders
In my years working with large organizations, I’ve always been fascinated by the fact that they all seem to operate ...
Digital Transformation and Employee Experience
According to the IBM Smarter Workforce Institute and Workhuman, Employee Experience (EX) is defined as “A set of perceptions that ...
Why Self-Organization and Decentralization Will Be The Management Model of the Digital Era
In previous articles, I explored why it was essential that you transform your business and operating model if you want ...
Digital Transformation in Healthcare: Creating a Global Win-Win
The healthcare industry has been undergoing a digital transformation for quite some time, accelerated aggressively by the COVID-19 pandemic. The ...
Why Business and Operating Model Transformation is Now Essential to Remain Relevant in the Digital Era
There is something that always gets under my skin. While there is near-infinite buzz around topics like digital transformation, the ...
Snapshot Research Results
Inside the Data
Return to Office
Introduction With the introduction of vaccines and additional knowledge on Covid-19, society is gradually reopening. Some areas faster than others ...
New Research Explains Why Your Transformational Efforts are Doomed
I predict that this will be one of my most-read articles. The reason is the old newspaper axiom: if it bleeds, ...
DT Unplugged – Institute Fellow Spotlight: Roy Atkinson
Institute Fellow Spotlight: Roy Atkinson Roy Atkinson was described on CIO Insight as a “model for the future digital leader” ...
Will There Be No Jobs in the Future of Work?
I don’t know about you, but I’ve become much more selective about what email newsletters I subscribe to these days ...
Should You Be Jumping on the Project-to-Product Bandwagon? Apple’s Unique Approach May Have the Answer
IT loves its fads. One of the more recent ones is the movement from “project to product” orientation. The trend ...
Will You Dare to Be a Digital Era Winemaker?
About two years ago, Laura and I moved to New York City. Despite being at the epicenter of the coronavirus ...
DT Unplugged – Institute Fellow Spotlight: Raymond Sheen
Institute Fellow Spotlight: Ray Sheen Ray is a veteran business leader with over 30 years of executive, engineering management, and ...
Reshaping the Customer Experience – Lessons from the Pandemic
How has the pandemic impacted your customer experience, how have you responded, and how is your company leveraging emerging technologies ...
The ESG Imperative for the Digital Enterprise
What is ESG? Environmental, social, and governance (ESG) criteria are a measurable set of standards for how an organization operates ...
The Not-So-Normal Return to Normal
No matter how you cut it, things are not normal right now. If you don’t believe me, just ask our ...
DT Unplugged – Institute Fellow Spotlight: Reynaldo Lugtu Jr
Institute Fellow Spotlight: Rey Lugtu In addition to being CEO of a digital and culture transformation company, Rey is Country ...
How to Harness this Amazing Explosion of Creativity
There is a lot to be anxious and concerned about when it comes to this crazy coronavirus pandemic. But amid ...
Impact of Digital Transformation on the Future of Library Work
A change from analog to digital is upon us. Economy and society, science and education, culture and politics, and our ...
Does the Customer Experience Matter at All During a Crisis?
“Shots fired! Deputy down,” the call came over the radio. As the wounded deputy lay in the grass off to ...
DT Unplugged – Institute Fellow Spotlight: Cherri Holland
Institute Fellow Spotlight: Cherri Holland Cherri's International experience and training as a Psychologist enables her to create customized approaches to ...
The Risk-Fraught Future of Augmented Intelligence and Its Impact on the Enterprise
Artificial intelligence (AI), in its various forms, is already having a significant impact within the enterprise, particularly for specific use ...
Digital Transformation Is Not a Project
A young student came to the dojo to learn karate-do from the Master. He applied himself and was progressing well, ...
Snapshot Research Results
Inside the Data
Digital Trend Curve
This snapshot focused on Digital Trends. We are everyday overwhelmed by new trends and concepts as part of digitalization that ...
Why the WFH Choices You Make Now Will Determine Your Digital Era Future
If the Future of Work has been a theoretical conversation until now, the events of the last several weeks have changed ...
Why Customer Experience is Everything
At the onset of the pandemic last year, companies hurriedly shifted their business models to digital by setting up e-commerce ...
The Power of Empathy in the Digital Era
If you’ve been following my work, you’ll know that I believe that we are entering what I call the New Human ...
Cyber Pandemic: A Rising Global Threat
In every crisis there is opportunity, as the old adage goes, even for unscrupulous people. This especially applies to the ...
Finding Opportunity in Chaos
I was recently the first guest on a new podcast called Techno-Biotic (disclaimer: my wife Laura is one of the co-hosts) ...
A Primer on Digital Transformation: Pillars, Drivers and Critical Success Factors
In this article, we attempt to offer an executive summary of digital transformation for the industry practitioners to help them ...
DT Unplugged – Institute Fellow Spotlight: Whynde Kuehn
Institute Fellow Spotlight: Whynde Kuehn Whynde emphasizes how Business Architecture is the basis for transformational success. She is the author ...
Do You Really Understand the Customer Experience?
One of the core tenets of the Digital Experience Supply Chain is that the business value center of gravity is ...
How the Platform Economy Contributes to Sustainable Development
The most successful companies today are those that disrupt the natural order of business and life. Platform technology companies such ...
DT Unplugged – Institute Fellow Spotlight: John Thorp
Institute Fellow Spotlight: John Thorp John coined the term "The Dark Site of Digital Transformation". Explore the dark side in ...
Business Architect Strengths Study Brief
The innovative Business Architect Strengths Study uncovers insights that can help business architects, their executives, and the industry maximize the ...
Virtual Collaboration
Collaboration is a skill required in the 4th Industrial revolution, where artificial intelligence will replace menial tasks. It is where ...
Is it time to disrupt the IT service desk?
If anything, 2020 taught us about change. Rapid change! Digital transformation accelerated at a mind-boggling pace. What would have taken ...
Learner Journey Mapping
Learning, may it be academic or corporate, has almost entirely migrated to online or remote in just a few months ...
DT Unplugged – Institute Fellow Spotlight: Jeffrey S Ton
Institute Fellow Spotlight: Jeffery S Ton Jeff is a "Deadhead". No, he is not a fan of the band, instead ...
Expand the Vision
If we stand close to a pointillist painting, all we see is a cluster of colored dots. In order to ...
A Translation Superhero – Charles Araujo
The following is the interview with Charles Araujo by the Nomad Futurist. What does it take these days to be ...
Mastering the New Medium
“You’re on mute!”. This is going to be the phrase of the year, as people all over the world adjust ...
Post-pandemic Technology Trends in the Developing World
The pandemic has truly disrupted our lives, organizations, and nations. Work-from home, social distancing, and quarantines have become the new ...
The Lewis & Clark Virtual Experience: A New Way Forward
A Transformational Leadership Development Opportunity What do the explorers Lewis & Clark have to do with digital transformation? Turns out ...
DT Unplugged – Institute Fellow Spotlight: Jessica Carroll
Institute Fellow Spotlight: Jessica Carroll Jessica is evangelist for creating a customer-centric culture. She has developed a unique approach to ...
Your People are the Bedrock of Transformational Success
Simply stating that your organization is ready to embrace digital transformation does not necessarily make it so! The people side ...
Snapshot Research Results
Inside the Data
The Pandemic and Next Normal
Vaccines are being distributed and more are on the way. The Pandemic will not last forever, but it will leave ...
Understanding “Disruption” – a Digital Transformation Success Factor
When studying “disruptive” events from a historical perspective, we see a surprising trend! The event is often insignificant but grows ...
Ensuring Cultural Adoption
"Transforming an organization requires a vision and the ability to execute. But none of that matters if change isn’t adopted ...
Measured Leadership
How to Put Metrics at the Center of Your Management Approach to Drive Behavioral Change Leadership is about people. But ...
5 Reasons the Slack Acquisition Should Make You Shiver
If you follow my work, you’re probably in one of two camps. You’re either an enterprise leader or a tech ...
Busting Through Digital Transformation Roadblocks
The odds are high that you will not be completely successful on your digital transformation journey. In fact, estimated failure ...
Seven Steps to Next Generation IT Organization
This eBook will explore the fundamental transformation that is required in order for the IT function to become a “Next ...
Snapshot Research Brief – Pandemic and the New Normal
The COVID-19 virus and the worldwide pandemic it has caused is the kind of disruption Digital Enterprises may be able ...
Everything I Learned About Leadership – I learned from Lewis and Clark
I have a confession. I am a groupie! How many of you remember the 70’s and the “Dead Heads”, that ...
The Art of War Principle of Adaptation
The Art of War by Sun Tzu is a recognized classic book on military strategy. While much of Sun Tzu’s ...
Behavior Change in the Digital Era – An Applied Framework for Evolving Culture
For those of us who have the “bruises” to show from being in past leadership positions, one of the most ...
Pandemic Mode and Transformation
Pandemic Mode is one of the benefits of the pandemic (if you will allow me to use the terms “benefits” ...
IT Excellence and Digital Transformation
Digital Transformation has a definition problem. The term or it’s shortened form, DX, has become so widespread in so many ...
Digital Experience Supply Chain – Reimagining Value Creation for the Digital Era
Since its introduction, the concept of digital transformation has been amorphous. Academics, industry observers, and technology companies have all defined ...
APQC Report: Connecting People to Content
In many ways, the field of enterprise content management faces more daunting challenges than ever before. Along with the proliferation ...
Roy Atkinson, Institute Fellow
Hillsborough, NJ, November 10, 2020 – The Institute for Digital Transformation is pleased welcome Roy Atkinson as an Institute Fellow ...
Champion a Customer-Centric Culture
A customer-centric culture doesn’t happen organically, it must be an intentional obsession from the top of the organization down. The ...
The Ecoystem Advantage Interview
Institute Fellows Jeff Ton and Jessica Carroll talk to Institute Founder, Charles Araujo, about his new book The Ecosystem Advantage: ...
Migrating to the Cloud: The Transition to Cloud Based Business Applications
The world of IT has come a long way since the birth of modern computer technology in the 1940s. Who would ...
Why Empathy Should Be At The Core of Business
(Originally Published in Manila Times, July 31, 2020) The corona virus disease 2019 (Covid-19) crisis is causing unprecedented societal, economic, ...
Jeffery S. Ton, Institute Fellow
Hillsborough, NJ, October 22, 2020 – The Institute for Digital Transformation is pleased welcome back Jeff Ton as an Institute ...
Digital Transformation – Breaking Free of the Industrial Age Straitjacket
A search for Digital Transformation on Google finds ~500,000,000 results, which is likely close to ~500,000,000 more than would have ...
Double Down During Disruption
Putting your customer at the core of your business agenda is not a marketing exercise, it is how you gain ...
Practical Wisdom and Satisficing: The Keys to Placing the Right Tech Bets in an Uncertain World
I’m not sure about you, but keeping track of all the new “names” for this period in which we’re living ...
Why Digital Transformation Fails – and How to Avoid It
Introduction IT and digital transformation projects are complex, risky and prone to failure. That's the key finding over 20 years ...
Digital Transformation in the Time of COVID: What We Can Learn?
This is digital transformation in the time of COVID. Organizations have launched new products, shifted their business models, rallied to ...
The Yellow Brick Road: An Executive’s Guide to Digital Transformation
You are in the middle of a chaotic tornado caused by immature I.T. landscape and practices, manual procedures, and loosely ...
New Digital Worker is a Robot!
Episode 8 Are the robots coming back for their jobs? Science fiction has long-depicted robots as both human helpers and ...
The Productivity Pickle
Episode 7 How is our perspective of productivity changed in the Digital Age? Productivity used to be measured in “output,” ...
Double-clicking on Resiliency
Episode 6 In an agile Digital economy, is it more important to be resilient or more important to have good ...
Snapshot Research Results
Inside the Data
The Pandemic and The Future of Work
The COVID-19 virus and the worldwide pandemic it has caused is the kind of disruption Digital Enterprises may be able ...
How COVID-19 Expedited the Digital Changeover
The Spanish Flu of 1918 took a year to infect one-third of the world’s population. But COVID-19 spread to every ...
Snapshot Research Results
Inside the Data
Digital Transformation Levels and Speed
Where are you in your Digital Transformation Journey and what is the Speed of Change and Strength of Forces in ...
Your Next Conference is Virtual
Episode 5 Before the pandemic, a virtual event or live streaming a conference was a convenience – almost an accommodation ...
The Resiliency Requirement
Episode 4 Is change and agility so ubiquitous that we are no longer in the Digital Age, but in the ...
The New “Digital” Silos
For years, companies have struggled with organizational silos, departments not sharing information, multiple initiatives, conflicting priorities, etc. Organizations have come ...
The Empathy Economy
Episode 3 Last week Charlie and Frank pointed out that all companies must now be aware of social issues their ...
Link between Customer Journey and Empathy
Episode 2 The customer experience used to be just about understanding your customers’ needs and patterns. Now it is about ...
Snapshot Research Brief – Digital Readiness Quiz
Respondents confirm that “readiness” and “culture” are important and are not fully in place but are proceeding with transformation even ...
The Rise of Community Commerce
TinaPay Online, which delivers neighborhood bakery favorites to communities in Manila, was born during the early days of the enhanced ...
The Acceleration of Digital Transformation
The current global Covid-19 crisis will change our lives forever. Thirty top global experts, from technology executives, to venture capitalists ...
Has COVID-19 Already Killed the Office?
Episode 1
- How will the COVID-19 coronavirus impact the future of the workplace experience?
- While the legacy “office” ...
The Return of our YouTube Channel
Long time followers will remember back when we were the IT Transformation Institute, we had an active YouTube Channel. We ...
Digital Transformation Unplugged – Fallacy of Digital Transformation
Fallacy of Digital Transformation Cherri shares a personal experience of getting her mother digitally enabled and Charlie talks about how ...
During Disruption, Words Count
There have been many parallels drawn between the Coronavirus pandemic and WWII. With VE day so recently commemorated, the media ...
It Is Time To Get Phygital
Digital Transformation and Industry 4.0 are changing the way we think about many aspects of our business. This includes the ...
The Future of Work (A Dynamic Knowledge Generating Focus)
The ongoing pulse of technological innovation continues to introduce new ways of enhancing business processes. These include augmenting communications within ...
The “Digital Normal”
What is the new normal? Take a look at these facts and figures. Video-conferencing and online meetings platform Zoom says ...
Changing Customer Behaviors Amid Covid-19
Suddenly, everyone is going digital. Companies are implementing work-from-home, moving to cloud computing, upgrading their networks and applications, and adopting ...
Fear, Frustration and Hope in a Covid-19 Threatened Digital World
We live in unprecedented times. With Covid19, we are in a global war with an invisible enemy – a war ...
An Era of Innovation After COVID-19
“Necessity is the mother of invention.” – Plato Social media is flooded with pictures of health care workers from various ...
Why Readiness is Delivering Powerful Results During this Crisis
It’s funny how some things — important ideas in particular — seem to go through cycles. For a while, they’re ...
5 Steps Towards Successful Digital Transformation
In increasingly competitive markets, companies need to keep innovating to stay relevant. This means offering the most up-to-date services, contemporary ...
WFH (Working from Home) – A Manager’s Nightmare?
Is this your question: Now that people are working from home, how do we make sure people are productive? Are ...
IT Under Pressure: Empowering Your Team To Fight Past Adversity
As companies deal with COVID-19 and the potential economic ramifications of the pandemic, tremendous pressure is on IT organizations to ...
Crisis Can Accelerate Change
Change is hard, and culture change within an organization can be very hard. The organizational culture is often infused within ...
Snapshot Research Results
Inside the Data
Digital Organizational Viability
In my younger days, I was an amateur baseball player. After a successful career, I dreamed of managing a Major ...
Snapshot Research Results
Inside the Data
Digital Readiness Quiz
When my kids were young and faced with new or unfamiliar situations, they would frequently tell me they were nervous. ...
Living in the Disruptive Economy
During the last couple of years, the concept of ‘disruption’ has been a central theme of digitalization. The idea is ...
When Will Your Next Doctor be an AI?
Artificial intelligence is one of the strongest technologies that we have access to in the 21st century, in part because ...
Transformational Leadership in the Digital Age
Change has never been as pronounced as it is now and more so in the coming years. The 4th Industrial ...
Human Contribution in a Digital Economy
In a previous article1, I challenged with a choice between profit and people. Most leaders have to make tough calls ...
The Real Impact of AI on Your Future
Photo by Franki Chamaki on Unsplash Despite all the hype and buzz, I am sometimes surprised at how little most people truly understand ...
Beating the Odds at the Digital Casino
We are living today in the middle of a “perfect storm” of technological change. The pace and reach of technological ...
What’s Most Important to Thrive in the Digital Era?
As a leader in the digital era, what is your priority? Of the myriad of things that demand your time, ...
Rey Lugtu, Institute Fellow
Hillsborough, NJ, February 3, 2020 – The Institute for Digital Transformation is pleased to announce that Reynaldo Lugtu Jr has ...
The Balanced Approach to Digital Transformation
Not All Great Ideas Are Financially Viable for Organizations to Pursue The term Digital Transformation has evolved from an exotic, ...
Unleash Your Humanness To Thrive In The Digital Era
If you’ve been following along on this series, you’ve probably noticed that I’ve used one phrase several times: anything we ...
Will Your Company Fall Victim to Creative Destruction?
Unpredicted Mutation of Business and Economics The story of Swedish company Facit is the classic story of how a global ...
The Digitally Transformed Workforce: The Triangle Becomes a Pentagon
You may have heard that digital transformation will change the nature business. Well, you can at least count on it ...
Measuring Engagement – Or Are You?
Employee engagement can be an issue for organizations in a fast-paced digital age. Attention spans are getting shorter and everyone ...
A Keystone for Digital Readiness
Your organization has been researching what digital transformation means, speaking with vendors about digital strategies and solutions, maybe even trying ...
Out of the Data Center and into the Digital Age
The CIO of the digital age understands that the IT team has value only if it is uniquely tied to ...
Lesson from the Moon Landing: Expect Unexpected Transformations
Fifty years ago on July 20, 1969, Apollo 11 astronauts Neil Armstrong and Buzz Aldrin were the first men to ...
The Art of Strategizing with Image Recognition
One of the more complex and in some cases controversial initiatives that have evolved in the digital era has been ...
Sailing for Customer Success
Prevailing winds are pushing CIOs to create a “customer-centric” focus when defining priorities and setting the cultural direction of the ...
Transformation – The Digital Comes In Bits
I see many stories about digital transformation (DX) projects delivering less than expected, or for more effort, more culture change ...
Digital Transformation in Product Development
Digital transformation creates significant changes for an organization’s information technology department and processes. But it can also create the need ...
Digital Transformation in Quality and Regulatory Operations
Digital transformation creates significant changes for an organization’s information technology department and processes. But it can also create the need ...
How Young People Around the Globe Are Leading Digital Transformation
I’m perfectly aware that I used VHS tapes and toyed with MS-DOS games in my childhood, but something about those ...
Digital Transformation in Manufacturing Operations
Digital transformation creates significant changes for an organization’s information technology department and processes. But it can also create the need ...
Some Simple Factors to Consider in Deploying AI your Organization
The term AI has been one of the most highly referred to concepts/strategic initiatives in the evolving digital era. Despite ...
The Dark Side of Goal Setting
Setting goals – specific, measurable, achievable, revealed (at least to one other person), time bound and WRITTEN – has been ...
Raymond Sheen, Institute Fellow
Hillsborough, NJ, August 16, 2018 – The Institute for Digital Transformation is pleased to announce that Raymond Sheen has been named an ...
The Gateway to Successful Digital Transformation
The yin and the yang. They remind us that all things exist as inseparable and contradictory opposites. Within this concept ...
Cloud-First is Not a Digital Transformation
In 2008 I was asked to speak during a press conference at an industry event to explain to a room ...
Stephan Kudyba, Institute Fellow
Hillsborough, NJ, August 16, 2018 – The Institute for Digital Transformation is pleased to announce that Stephan Kudyba has been named an ...
The Threat of Digital Business Models
What happened? We suddenly live in a society in full motion into a digital unknown – affecting all aspects of ...
Emerging Technologies That Could Benefit the Healthcare Sector
The healthcare sector has come a long way in the recent years. Numerous discoveries have been made, and notable scientific ...
Digital Leaders Are Visionary
A company once asked me to develop a technology strategy aligned with their long-term business strategy. When I asked about ...
Breaking the Legacy Application Paradigm
In a world in which speed drives both value and competitiveness, IT organizations must spend as few resources as possible ...
Finding Your Application Modernization Balance
In today’s always-on world in which technology is now a chief driver of competitive value, organizations must strike a new ...
Customer Success: A Measured Relationship
In the first article of this two-part series, “Customer Success for the Win,” we explored the benefits of a Customer Success Program for both ...
Whynde Kuehn, Institute Fellow
Hillsborough, NJ, August 16, 2018 – The Institute for Digital Transformation is pleased to announce that Whynde Kuehn has been named an ...
Dump IoT To Get IoT Right
IoT will be one of only a handful of genuinely transformative classes of technology, along with artificial intelligence (AI) and ...
The Exponential Power at the Intersection of AI & Low-Code
It is a challenging and tumultuous time of continuous change for enterprises. But change also creates significant opportunities for those ...
Unpredictability Drives the Need for Adaptable Leaders
The pace of change in our world today demands that we examine everything – including the way we lead – ...
The Human Race in an AI Era
When John Bell was challenged to transform Fletcher Building’s group technology function so the business could grow and differentiate in ...
Digital Distress
My last article, “Brains at Work”, questioned whether the average workplace is designed for the best thought work. It showed ...
What Does “Digital” Mean To Service Management?
“Digital” and “digital transformation” are terms that are often (mistakenly) interchanged. “Digital” recognizes that the use of technology is critical ...
Brains At Work
Surely ALL leaders want the best results and many want employees to be happy as well. Are the two linked? ...
Are You Ready for The Digital Transition?
Just like in an Orwellian future the digital and physical world are converging with exponential acceleration fueled by technology disruption ...
The Enterprise Leader’s Guide to Blockchain
Are you a blockchain true-believer or skeptic? Do you believe that it will be the next great disruptive technology — ...
Digital Transformation – The Battle of Biology!
I remember a spirited discussion with a couple of senior managers around the topic of IT governance and innovation. The ...
The Future of the Digital Workforce
A year ago, Dagens Nyheter (leading Swedish newspaper) launched an article stating that 40% of all current jobs will be ...
Why Chatbots Will Transform HR and the Employee Experience (for real, this time)
Chatbot proponents are the technology world’s equivalent of the boy who cried wolf. For years now, these proponents have been proclaiming ...
Why Distinction Bias May Undermine Digital Transformation
When I was a young boy, my father introduced me to a valuable decision-making tool. It was what he called ...
Clarity Amidst Chaos
“Digital is not about digital, it’s not about technology at all.” Those words caught my attention in an article written ...
Customer Success for the Win – Part One
In this first of a 2-part series we look at the emerging Customer Success practice and how it is critical ...
The IoT for Unconnected Things
It’s been the year-of-IOT for a few years now. Have we not arrived yet? Unfortunately for most, IoT (Internet of ...
And Then There Was RE-Transformation – Is This Your Organization?
Have you embarked on a digital transformation journey and like 8 out of 10 organisations, your destination is not what ...
How the Customer Experience Killed Shadow IT
Do you remember all the talk about ‘Shadow IT’? Just a short time ago, it was a topic on the ...
De-digitising Digital Transformation
…. But we’re still human. This is part of a series of on de-digitising Digital Transformation. De-digitising Digital Transformation Let ...
The Rise of Artificial Intelligence
Predictions of machines being able to think like humans have been around for many years. In 1958, Herbert Simon wrote, ...
Digital Stress – and Mindful Governance
In the digital era, we take in five times more information than before digital. It results in a digital stress ...
Digital Power – Who Holds The Sway?
The potential is real in the digital era for the Customer Experience to be transformed. Yet, advertised claims don’t always ...
Finding The Meaning And Purpose of Digital Transformation
It is believed that 50% of the traditional companies on the Fortune 500 have disappeared since 2000 due to digitalisation ...
Customer as King or Pawn?
Before my father went into marketing, he was in sales management and took sales training seriously. This was the era ...
Missile Launches, False Alarms and a User Experience Wake-up Call
It's long past time for enterprise leaders to see the role of the interface and the importance of the customer ...
Digitalisation – An Unstoppable Mega Trend
Digitalisation is a mega trend that will influence the building of future society. As a mega trend, digitalisation has the ability ...
The Evolution of Performance Management in the AI Era
From the popular media to the never-ending march of new intelligent technologies, artificial intelligence (AI) is everywhere. Beyond the whiz-bang ...
Is Your Company Relying Upon “Three Yards and a Cloud Of Dust”?
Hearing the word ‘agility’ often brings back memories of my high school football days. Coaches were fond of “agility drills” ...
Hans Gillior, Institute Fellow
Bridgewater, NJ, January 24, 2018 – The Institute for Digital Transformation is pleased to announce that Hans Gillior has been named an ...
The Future of Artificial Intelligence in Marketing
Interview with Lindsay Farley, CEO StrategyNest Read the first part of this interview “Benefits of Using Artificial Intelligence in Marketing” ...
Why 2018 May Finally Be the Year of the CIO
For most of the last decade, there has been a steady drumbeat of predictions about the demise of the Chief ...
Assessing Readiness to be a Digital Enterprise – Part Three
To successfully transform into a Digital Enterprise, an organization must exhibit its readiness across Four Dimensions. Organizations will only be ...
Benefits of Using Artificial Intelligence in Marketing
Interview with Lindsay Farley, CEO StrategyNest “We’re a marketing company using artificial intelligence to grow our customers’ businesses.” That’s how ...
Why Self-Organization Demands a New Reality
“This all sounds great. But it’s just not realistic.” This is what a group of five senior IT executives told ...
Why Enterprise Architecture is Even More Relevant in a Hybrid IT World
Cloud is now a reality in enterprise organizations. While it seems only a short time ago that many organizations were ...
Three Digital Transformation Truths and One Great Myth
It’s conference season and, as you might expect, Jason and I have been on the road covering a bunch of ...
Critical Influence Skills
Do you wish you could wave a wand and have people do as you want them to? As organizations have ...
Make IT the New “Deputy of Sales”
Transformation of the IT Department must include a team pivot to competitive high value activities, not puttering around in the ...
The Problem Lurking Inside of Your Hybrid IT Strategy
It is tempting to dismiss something that you see as trendy. While it implies progressiveness and forward-thinking and imparts a ...
Assessing Readiness to be a Digital Enterprise – Part Two
To successfully transform into a Digital Enterprise, an organization must exhibit its readiness across Four Dimensions. Organizations will only be ...
Silos are Dead! Long Live the Silos!
Nothing unites any group of people like a common enemy. And since the move toward digital transformation began — and ...
Performance Reviews That Inspire
Lewis Hamilton commented recently that he stays motivated by post-race reviews – he always sees something to work on and ...
How a Metadata-Driven Architecture Creates Organizational Agility
There is an application gold rush taking place within enterprise organizations. Business leaders in every industry recognize that automation is ...
Dispelling Three Flawed Myths of Digital Technology
Digital transformation. Digital strategy. Digital leadership. Digital enterprise. Digital customer journey. It seems the list of things that have gone ...
Transformation Practice: The Key to Making Change a Core Competency
There is a fundamental flaw in how many people think about digital transformation. First, as we’ve written about extensively at Intellyx, ...
The (Not So) Surprising Secret to Finding Shared Services Success
In an age of digital disruption, enterprise organizations are in a race to find the operational efficiencies that will enable ...
Assessing Readiness to be a Digital Enterprise – Part One
To successfully transform into a Digital Enterprise, an organization must exhibit its readiness across Four Dimensions. Organizations will only be ...
What’s The Big Deal About Business Agility?
Companies have always had to respond to changes. A new competitor moves in down the block. The business across the street lowers ...
Turning Organizational Complexity into a Competitive Advantage
It is a time of disruption. New organizations using new technologies are arising daily to threaten long-standing industries. But old ...
The Digital Experience Platform and Its Role in Digital Transformation
Digital transformation has reached the tipping point. Everyone now understands that they must transform. But amid all the fervor and ...
Digital Transformation is Fun…Until the Shareholder Meeting
To meet the demands of the always-connected,buy-at-any-time consumer, many businesses have implemented technology to meet that demand and called those efforts ...
Reimagining the Data Pipeline Paradigm as a Continuous Data Insights Platform
Since the dawn of the modern computer, data has been a core architectural component. Every system needed an interface to ...
Machine Learning Goes Mainstream in IT Operations
When John Donahoe, ServiceNow’s new CEO, delivered his opening keynote at Knowledge17, he announced the Intelligent Automation Engine — the ...
Can Technology Finally Replace Tribal Knowledge?
A significant risk burdens almost every major organization in the world. Despite repeated efforts, they have been unable to conquer ...
Digital Transformation: It’s the Customer, Stupid!
At Intellyx, we spend a lot of time talking to technology vendors. In our conversations, we explore emerging new technologies ...
Digital Readiness versus Digital Transformation
“Gentlemen, we will chase perfection, and we will chase it relentlessly, knowing all the while we can never attain it ...
Is DevOps Falling into the Maturity Trap?
I was at a conference recently when I saw it. I sighed and shook my head. A development manager from ...
Is your Team Sailed or Driven?
Do you want a team that is sailed or one that has to be driven? Two very different organisations with striking similarities are ...
Ten Most Important Leadership Attributes (Part 3 of 3)
Guest Author: Ronald Recardo In this article, we will discuss the final three tenets for outstanding leadership.
- Be ...
Ten Most Important Leadership Attributes (Part 2 of 3)
Guest Author: Ronald Recardo Last week, we discussed the first three of the ten most important tenets for outstanding leadership: ...
Business Agility: The Digital Age Imperative
Over the last few years, most business executives had a startling revelation: everything is changing. The business world has, of course, ...
Invasion of the Chatbots
The chatbots are coming! The chatbots are coming! The chatbots…are already here. What’s a chatbot? A chatbot is a service [computer program], ...
Ten Most Important Leadership Attributes (Part 1 of 3)
Guest Author: Ronald Recardo During the last 20 years many books and articles have been written extolling the importance of ...
Preparing for the Next Disruption
I’ll never forget the day that I first encountered the Internet. It was 1989 when a friend who worked in ...
Likeability
Guest Author: Larry Bonfante I recently read an article that stated the new area of focus that professionals have identified as ...
The Power of Storytelling
Storytelling has become synonymous with great leadership and is an effective way to captivate and engage an audience. Storytelling can ...
Are Enterprise Service Management and Digital Transformation the Same Thing?
Do the people within your organization understand how value is delivered? Are your business processes clearly defined and data-driven? Can your ...
Do You Need a Cloud Strategy?
At a recent gathering of Chief Information Officers, the moderator asked by show of hands who had a Cloud Strategy ...
Introducing Digital Enterprise Readiness Index
FOR IMMEDIATE RELEASE Bridgewater, NJ, June 1, 2017 – The Institute for Digital Transformation is pleased to announce the availability ...
Will HR Survive, Thrive or Dive in the Next Tech Wave?
If you are fortunate enough to be involved in the digital shift in some way, you might think this digital ...
Lead your Digital Transformation – No Fancy, Schmancy Job Title Required!
What is your company doing about digital transformation? What are you doing about digital transformation? Digital transformation is not a ...
The Dark Side of Digital
Four years ago, I wrote a post reflecting on my 50 years in IT, and the pursuit of value from ...
Disobedient Thinking
What can a teacher suspended from teacher training (and repeatedly admonished throughout his subsequent teaching career) teach today’s business leaders? ...
BImodal IT – Not Worth The Hype
Gartner defines Bimodal IT as “an organizational model that segments IT into two categories based on application requirements, maturity, and ...
Automate This! (and this and this)
If something is predictable and repeatable, it can be computerized. If it can be computerized, it can be automated. If ...
Artificial Intelligence Continues to Redefine Work and Education
Guest Author: Allison Crady Artificial intelligence is gaining widespread momentum at a rapid rate. Machines recently attained voice and image ...
The Change Management Oxymoron
I have always pondered the term Change Management. I see management as sameness, consistency and predictability - what is known ...
Digital Dilemma: Control versus Speed and Agility
Efficiency has long been considered a primary goal of good management. We continually search for better ways to wring the most ...
Only Half of the IT Team is Valuable
So you’ve split your IT team in two: One half is working on business critical and innovative products and services; ...
Service Outsourcing – The Arguments for Traditional IT
Traditional Information Technology (IT) has been besmirched, and with good reason, by such concepts as Service Outsourcing. Traditional IT as ...
What is a Digital Enterprise?
At the Institute for Digital Transformation, we are focused on studying the impact on organizations and their leaders as we ...
Customer Experience in the Digital Era
Standing in a telecommunications retail store recently with the ‘service person’ speaking techno-gobbledy-gook, I was transported back decades to when I worked ...
If IT Can’t Do This, It Won’t Be a Player in Digital Tranformation
Many companies are contemplating what digital transformation means to them. If you are a leader of the IT organization for ...
From Pre-industrial to a Digital Enterprise: The Digital Transformation of the Family Farm
Stop! What’s the first thing you think of when you think of Indiana? OK, besides basketball? Cornfields, of course! For ...
All Hail the Customer!
Old School vs. New School More than 25 years ago, newly minted out of college and almost obsessively enamored by ...
Lewis and Clark: Leaders for the Digital Era
Change. The one constant in technology. As companies embrace the promises of the digital era, we are again faced with ...
Digital Drivers of The ‘Right Stuff’
I live in an apartment hotel with the daily opportunity to witness customer service, or lack thereof. Intrigued by a heated exchange ...
Embracing Shadow IT
The meeting invitation was terse: “Over the course of the last several months, I have become aware of several intranet ...
Competitive Value: Unlocking Your Digital Business Architecture
IT leaders face a monumental challenge. They must figure out how to sort through the cacophony of new technologies, buzzwords, ...
The (Human) Problem with Strategy
Strategy, or some variant, is often blamed when businesses do not achieve outcomes or deliver on investments. Strategy is always a “hot-topic” ...
Paint a Fresh Face on Vendor Management
Partnerships between you and your vendors need a whole new take to create rich value in the digital age. Having ...
Social and Societal Impacts of Virtual Reality in the Digital Era
Science fiction is often a leading indicator of innovation. In the Digital Era, the line between science fiction and reality ...
Cloud & DevOps: Breaking Through the Hype
Cloud and DevOps have finally broken through the hype and gone mainstream. This transition is leading business, DevOps and IT ...
Digital Engagement
The word ‘engagement’ is as common today in C-suite and boardroom discourse as ‘share’ and ‘analytic’. But what does it really mean? And ...
Can EA and Ops Ever Get Along? Embracing Integrated Service Modeling
For the last several years, services have been all the rage in IT. Talking about services is a sure-fire way ...
Making the Digital Enterprise a Reality
Digital transformation has moved beyond a mere buzzword and is getting harder and harder to dismiss as just another fad ...
Teaching the ITSM Elephant the Digital Transformation Dance
Elephants have a history of learning to dance. You may be familiar with the book “Who Says Elephants Can’t Dance?” ...
Customer Service Drives Strategic Value in the Digital Era
Customer service has long fallen into one of two categories when it comes to driving strategic value for an organization ...
The Simple Word That is the Key to Digital Success (Audio Version)
In most situations people spend 90% of their time and effort trying to figure out how to change things. They ...
What is a Platform (and Why Should I Care)?
One can hardly read anything about digital transformation and not encounter the term “platform”. Establishing “the platform” is one of the ...
Jeff Ton, Institute Fellow
FOR IMMEDIATE RELEASE Bridgewater, NJ, September 23, 2016 - The Institute for Digital Transformation is pleased to announce that Jeff Ton has ...
Why Understanding the Difference Between Open & Closed Systems May Lead to Transformation Success
Is transformation a euphemism for change? Is it ‘change-on-steroids”? Have we decided that change is a dirty word and if we ...
Cherri Holland, Institute Fellow
Bridgewater, NJ, September 26, 2016 - The Institute for Digital Transformation is pleased to announce that Cherri Holland has been named an ...
Overcoming Confirmation Bias in the Digital Age
Will Rogers once quipped, “It’s not what you don’t know that will kill you—it’s what you know that ain’t really ...
How to Create Service Consistency and Excellence the Hillstone Way
If there’s one problem that is at the very core of the challenges that the ITSM industry has with gaining ...
Why Cloud Makes “Standard” Even More Important
For most organisations, the journey to the Cloud is not an all or nothing endeavor. Nor is it one that ...
Should You Slow Down to Speed Up Your Transformation?
One thing that all digital change brings is SPEED. To find and keep customers, profitably, organisations strive for quicker response times, shorter ...
There’s Always Been “Shadow IT” – Deal With It!
“Shadow IT needs to be controlled” and “the Cloud is the root cause of shadow IT” are frequently heard complaints ...
Why Bi-Modal IT Is Wrong (Audio Version)
When you think about the relationship between business and IT, doesn’t the business want and need the same things? Institute ...
The Infrastructure Team Has Been Set Adrift
Corporate infrastructure jobs, as we’ve known them since the launch of networking and the Internet, are on a sinking ship ...
Digital Transformation: It’s About the Business!
“It’s the economy, stupid” is one of the most memorable slogans of past presidential campaigns. Of course, when trying to defeat a ...
Gold Medal Transformation: Better, Faster, Different
The great Olympic motto Citius, Altius, Fortius - "Faster, Higher, Stronger" when applied to organizations is possibly: Better, Faster, Different Fundamental to Olympic ...
How Digital is Transforming Retail
I don’t know about you, but when I shop, I like to have a customer experience that is efficient and ...
Transformation Means Giving Up Control – Can You Handle That?
When it comes to digital transformation within a company, giving up control is not an option. It is a requirement! ...
Designing Your Digital Runway
The Digital Runway is a term that serves both as description and analogy. Think of the digital runway as your planned ...
Industry Profile: SignaCert
Interview with Bart Lauwers, CTO at SignaCert Today’s CIO is continuously challenged to dedicate more resources to innovation. At the same time, they ...
Infrastructure is the Cornerstone of Digital Transformation
Infrastructure is King. Not Software. How’s that for challenging current thinking that software is the key to digital transformation? Truth ...
Is Your Enterprise Digital Ready?
Digital is the word of the moment. In boardrooms all around the world, executive teams are contemplating how to successfully ...
What Does A True Digital Transformer Look Like?
A 2015 study found that 80% of companies with a Chief Digital Officer had created the role within the previous ...
The Digital Era Team – How to Build Teams & Change the Way You Communicate
Are your teams ready for digital transformation? Are those teams appropriately enabled with the right communication technologies? Are those teams ...
What is the IoT (Internet of Things), and Why Does It Matter?
Guest Author: Will Lassalle When we say the IoT, the majority of people either don't get the idea of what ...
