Journal of Digital Transformation is the Institute’s free online blog that provides practical insightful approaches to Digital Transformation. It contains hundreds of thought provoking articles from over a dozen Industry Leaders spanning 10 years.
Creating a Strategic Service Desk for the Quantum Age
I am busy at work on an upcoming article for HDI SupportWorld entitled, “Creating the Strategic Service Desk of the ...
How Much Do I Believe in The Quantum Age?
As I have given speeches and presentations on the ideas behind The Quantum Age and as I have continued to ...
Finding Value in Service Management
I was sitting in a meeting the other day and the dreaded question came up. “How do I justify the ...
Why Critical Thinking is Critical
An article from the Washington Post entitled Tests Don’t Measure Critical Thinking, makes the case that the purpose – the ...
Do I Really Have to Choose Between a Strategic Sourcer and Strategic Innovator?
Whenever I tell someone about the ideas behind The Quantum Age of IT, the first question I tend to get ...
“What” Is More Important Than “How”
In IT, we get paid for the “how.” From the beginning, it has always been that there is some problem ...
Creating a Service Portfolio Through Markets and Customer Segments
When I was about six years old, I returned from a trip to the beach with a bag full of ...
Catching Up: Don’t Compete With the Cloud. Be the Cloud.
Guest Author: Leo Peay Managing an Ecosystem of Cloud Services Cloud services are now so mature and well adopted that ...
Using Social Network Marketing In An IT Transformation
Social Networking has always existed in different forms. In the distant past, people communicated face-to-face or wrote letters to each ...
Innovation and the Service Oriented Organization (SOO): Business Value Through IT Innovation (Is it right under your nose?)
Guest Author: Leo Peay Innovation is still key to a company having a competitive edge. It is my observation that ...
Why Process Fails IT During a Crisis (And What You Can Do About It)
Technology is a critical component in any business. During any crisis, if the IT organization is unable to respond, it ...
What Does “IT Transformation” Mean to You?
When talking with people over the past few years, I have discovered that the term “IT Transformation” means very different ...
Cultural Diversity: Building Teams for Success
We’ve all heard the analogies of “There’s no I in team” or “We’re only as strong as our weakest link” ...
Reframing IT to Unleash Innovation: How to Change Your Mental Model of IT to Create Disruptive Innovation
Innovation is something that is rarely in abundance within IT organizations today. The vast majority of resources are spent merely ...
Transform or Conform: Finding the Business Value of a Framework
Guest Author: Jim Cross Have you ever gone through the process of a transformation effort and suddenly found yourself conforming ...
